Starbucks

Nice location! Spacious, clean, good décor compared to a few S’bux locations that are getting a bit long in the tooth. Staff was decent, considering the place was swamped. Drink was what it should be, but nothing to write home about. Good baseline example of a Starbucks.

I haven’t had any of the negative experiences that a few others have complained about…
I come to this Starbucks often and they always get it right! And, as long as I tell them while ordering they don’t mind ringing up drinks separately so I can gain more stars for free drinks. :D They are always friendly, and the bathrooms are always clean. For some reason that feels very important to me at a coffee place…
The only drawback is the parking… sometimes I just can’t find a spot!

I’ve never had a good experience here. I mean, I wouldn’t go so far as to say my experiences have been bad, but I’ve never walked away from this location satisfied. The baristas in the drive through are perfectly civil, but I wouldn’t go so far as to refer to them as polite or helpful, either. They won’t substitute like for like (like when I asked for one syrup in place of another I get double charged, once I was charged an extra shot for decaf), they mix up temperatures (my food always gets heated when I specify no, but somehow my drink is always lukewarm when I get to my office five minutes away), and lately the habit they’ve gotten into is to leave a solid inch of emptiness in the cup when I say I don’t want whip. I never get a hello or a goodbye, and they keep trying to toss my card when it’s empty (it’s the Chinese New Year Dragon — it’s practically a collectible!). I never really get what I want because of the above, and also they just seem to get confused when it isn’t just the basic recipe (and, I mean, I worked for the Bux for two years — I’m not that bad, I promise, I just want it less sweet and without whip, you know?). And it’s drive through, so. I just. I’ll probably keep going, because it really is just a five minute shot, but I’m just. Never happy when I leave this location.

Recently, in October, I visited the Starbucks drive-​through at North Nevada in Colorado Springs Colorado. I placed an order for a triple espresso over a grande cup of ice. I requested that the ice be to the top of the cup and if please, would the barista put cream in the remainder of the cup. The female barista stated to me that I would have to be charged for a latte. I informed her that I had never been charged in this fashion before at any of the Starbucks that I had visited. She proceeded to rudely argue with me and finally cut me off of her microphone to which she returned about a minute later and stated fine, I will do it. Approximately two weeks later, I again came through the drive-​through at North Nevada, and had the same experience with the very same girl. Unfortunately, I did not catch her name, however this time when she argued with me she explained to me that Starbucks policy requires them to charge for a latte if there is greater than 4 ounces of cream or dairy products used in a drink. I explained to her that I could simply park my car and come into the Starbucks, order the very same drink and walk to the counter and put creamer or low-​fat milk into my drink and not have to pay for the latte. She told me to make my choice as to whether or not to come in or go through the drive-​through, however if I go through the drive-​through she would charge me for a latte. I informed her to cancel my order and I left. I enjoy Starbucks coffee. I will continue to patronize Starbucks locations. I will be hesitant to utilize the North Nevada location because of the rudeness that I experienced with the barista. I will also increase my patronage of local coffee brewers.
Thank you

Drive thru is always slow. Today it took 15 minutes, 10 minutes from the time I placed my order.

Love this Starbucks. Store is always clean, including the bathroom. I think the dirtiest I’ve ever seen the bathroom is trash and water splashes on the mirror. Staff is super friendly, interacts with customers well and never had an incorrect drink. I just wish they had more outlets, specifically next to the big fabric chairs. Overall though, love this store.

Nice new Starbucks near the University of Colorado Colorado Springs. Clean, spacious and the drive through has a decent amount of room to allow for the amount of cars coming through. This is a great addition to the area, along with the new Trader Joe’s! This area is expanding!