FedEx Office Print & Ship Center

I had a horrible experience here a few weeks ago. I had sent in an order to have a couple of posters printed and laminated for a career fair the day before requesting that they were ready the next day by 10am. I got the confirmation email from the company but never received a follow up email from one of their staff so I called the location and was told that they didn’t know about my order. Then the person on the phone told me that they would be ready on time, I asked if I should call ahead of time and was told no they would be ready. I showed up at the store a little after the pickup time and was told that the posters had been printed but not laminated or put on a foam board. I spoke with a manager at this point that literally told me I really don’t have an excuse for you as to why these aren’t done. She then went on to tell me that their laminating machine was broken and they would need to have someone drive over to the FedEx by the Columbia mall to finish the project but that they would be done by 12. I was quite frustrated at this point since I had driven over there for a 10am pick up after not being told there was any issues. I decided to grab lunch while I waited and came back at 12. When I arrived the manager told me the girl that had gone to pick up the posters from the other store wasn’t back but would be back any minute. At 12:30 I was told the girl again would be back any minute and that they had called and she had left the other location. Finally at 12:45 the girl that had picked the posters up arrived with my posters. The manager apologized again and let me have my posters for free which after all of that I appreciated it but was very disappointed that I couldn’t be told ahead of time and not wasted half my day waiting. The manager as I was leaving mentioned that if I tried their store again they would do a better job but I will really have to consider this the next time I need something printed since clearly I do not want another experience like that again.

Always what I need quick n fast when shipping items for ebay or faxing documents. Boxes are a bit pricey which you can buy elsewhere. Service always friendly.

I visited this location for 4 days in a row while I worked on a rather large project. I had thousands of pages to be printed — some b&w on white paper, some on colored paper, and some color printing on card stock. I decided to come here after receiving very mediocre service at the Owings Mills location, and I can say that I was not disappointed.
I placed my order online, which is really very easy. They let you pick out your paper options (who knew there were so many varieties of white paper?), they show you a preview, and you can pre-​pay online. Each time I placed an order, the print job was ready sooner than expected (sometimes by over an hour!) This location is clearly very on top of their online orders and move at a quick pace. Each time I went in I dealt with different people, and they were all extremely friendly and accommodating. They answered any questions I had and let me preview my order before walking away. They separated my collated documents with colored paper, and when they had questions about what I had requested they asked me up front so that they could make sure they did everything that I had asked.
There are downsides, but this isn’t this locations fault — it’s FedEx generally. First of all, printing is EXPENSIVE. B&W printing on white paper? It adds up. Thankfully I found a 30% off coupon code online, but you can only use it when placing orders online — not in stores. Also you are charged per page printed, so if you have to print 2 pages it’s the same cost whether you have them print double sided or on 2 separate sheets of paper (not environmentally friendly or logical). There’s also no way to scale down documents when you upload them online (so if you upload a 10 page document there’s no option to just print just pages 1 – 5 for example. You have to take care of that all in Word or Adobe before uploading.) All frustrating things, but seeing as they have very little competition and dominate the printing market at this point it doesn’t seem like those things are going to change soon.
Ultimately this is a location that I think you can trust and receive good customer service.

Very poor packing. Two people were there, the younger lady had no idea how to pack a large picture and even with the help from the other lady, she still managed to not pack it well. Both pictures arrived smashed and the art was destroyed. Pack your own boxes!

Staff take their time… Move very slowly and don’t seem to care that a long line of customers are waiting and waiting. However… After waiting 20 minutes in line, a male staff member showed up and seemed to take care of everything immediately, thank you for him!

They have everything you need to ship out your stuff, very nice and friendly staff! They get you out pretty quick!

I use the FedEx store for all of my printing needs, the prices are better than the UPS store and the associates are a bit friendlier too. I also love that you can complete your order online and pop in to pick up. My order is always ready on time and just perfect according to how I’ve designed it. I’m only giving four stars though bc a couple times I’ve been in a rush and there’s always only one associate in the store and the line can get lengthy pretty fast if the person being helped requires assistance. Other than limited staffing this place is a lifesaver.

Really awful customer service. I stood at the counter for a few minutes before a guy yells at me across the room that I need to fill out a label to ship. As he’s walking away he yells which label I need to use. I had no idea what he was saying and couldn’t find anyone to clarify. I finally just filled something out and went to the counter. The woman ‘helping’ me was equally rude and pushed the form back at me and pointed at the form and said I needed to fill all of it out. I guessed again as to what to do since she wasn’t forthcoming with any more instructions. As she hands me my receipt, I notice that the name on the address is incorrect so I tell her and her response was, «it looks like an ‘i» to me.” Well how nice. So I had to ask her to correct it which she did by using her pen! Absolutely worst experience shipping something. If you want to be treated like a human being and actually receive customer service don’t come here. I’ll be shocked if my package actually arrives where it’s supposed to when it’s supposed to.

I ordered a used Ipod Touch from
and the 1 they sent me was broken. So I wanted to return it and they told me to go to any FedEx place to drop it off. I went here and the people there were just trying to get through the day which was understandable. They were quick when it came to service. I’d go here again.

Service very slow and lacking in professionalism.

I’ve had mostly good experiences at this FedEx, although my last visit there was ‘so-​so.’ One of the machines wasn’t working and the staff wasn’t very helpful — but like I said this is not the norm for this FedEx.

Great location & decent employees.