Bob Caldwell Chrysler Dodge Jeep Ram

The GM Justin Hamon has been asking customers to «give them a chance» or try to resolve issues with them directly before going public with online reviews and such. I tried that and got nowhere. After taking my car to their shop for a recall, (not because anything was wrong with my vehicle), Franklin came back with some suggested additional services. I agreed and paid $ 400.00 for those services. As soon as I got my car back and drove off, it wasn’t even a quarter mile before my car shut off on me. I immediately called the shop and they stated that that issue wasn’t normal and if it continued, to take my car back. I waited two weeks and the issue continued. I then took my car back to have them address the issue and they had the audacity to charge me to correct the issue. Then they came back and said that they would give me an in store credit of the initial $ 400 that I paid to correct the problem that they were charging me $ 1,000 for. I refused and asked for a refund. They denied my initial request. I then said that I would prefer to resolve the issue there, and if not, I would go to the Better Business Bureua and express my concerns there. The service manager then said he would give me $ 160 credit in the form of a check, and that I would receive it in about a week with the condition that I drop the issue and not contact the BBB. Two weeks passed and I got nothing in the mail. It was not till then that I decided to complain to the BBB. Surely, when I got to the BBB website, out of 20 complaints filed against the dealer, 18 of them was for «product/​service». If you go back and read the reviews, you’ll find a common trend that consumers feel they are being scammed by this dealer. I would rather buy the original parts and take them to a third party mechanic to address the issue since the exaggerated amount of money you pay to the dealership won’t even guarantee any service. Not to mention, the «word» of the management team is worth absolutely nothing!!!

My husband and I both bought Jeeps from this dealership in December. He got his first and I liked it so much I had to have one as well. The whole process was very smooth. We were in and out with each purchase in about an hour and a half max. Would definitely consider this dealership for future purchases. The Finance piece was especially easy and we also used the Service department for front license plate installation. Overall a very positive experience.

We have taken our Jeep Wrangler to the service department a couple of times now and really can’t say enough how helpful they are, especially Justin Green (he is the Jeep Guru and overall very helpful and friendly).
In the past my experiences in garages/​service departments has always been so-​so (or worse), they really set the bar here!

Just received a call. My rent a car they gave me back in September is not covered. Funny cause it took them 2 days to update my transmission, and had to wait 2 stays for new tires .
They lied to me regarding my loan .
To bad cause Shannon (sales lady) was fantastic .
I will never recommend them to any of my friends and will shop elsewhere in the future .
Jennifer Brewer .
Very unsatisfied

They don’t care about you once they got the money. And the value of the car went down 4000 after two weeks. Don’t buy from here

We had a very positive experience here with Tobi. She walked us through the buying process, wasn’t pushy, and helped us get our payments where we were comfortable with them. She was friendly, personable, and helpful.
We love our Certified 2013 Jeep Patriot. :)

I purchased a jeep here 2 years ago. From what I remember from the buying experience, it wasn’t too high pressure and I didn’t feel attacked which was nice. Obviously they did what they needed to because I bought my car. I recently took my jeep back to the service shop because I had purchased the extended warranty and wanted to see if I could get it fixed through that. I was really worried I would get ripped off after reading some reviews and hearing stories. I was actually pleasantly surprised. The service shop kept in constant contact with me to make sure I was in the loop. My car ended up not being covered under warranty but it seemed to make sense why. My car was fixed pretty quickly and the price may have been just slightly high but not too bad. Overall, my car has been great and this is the first time I had to take it anywhere. I’ll have to see how the repair holds up, but I’m sure it will be good to go now. Pleasantly surprised with the service I received.

They have had my truck for 8 days and have yet to tell me what needs to be done and how much it will cost. They have given me a loaner and it’s a nice van. But it won’t do the work I need my truck for

I should have checked Unilocal before coming.
I’ll spare you the details and just condense my review as much as possible.
My main issue with my experience is that the salesman was apathetic about selling me a car. Several comments were made that gave me the impression that I wasn’t a priority. The straw that broke the camel’s back was when I asked about the MSRP and was snapped at by the salesman. That’s when I requested to speak to a floor manager which put the salesman on the defense questioning why I wanted to do that. Instead of getting the manager right away, I could hear him talking about me at the credit desk. I got up to leave and he comes over to me and again I had to ask for a manager to which I got snapped at again «he’s busy with another sale». The sales manager comes appropriately and professionally to talk to me. I tell him everything and he asks what he can do to remedy the situation. In the end I left with no car and a very bad taste in my mouth.
Update.
2 Days later I walked into Byers Jeep on S. Hamilton Road and bought a 2015 Cherokee Latitude. The price on my car was the same as the less loaded Sport model I didn’t buy from Caldwell. Additionally, the sales manager sought out more rebates for me to lower the price. I love my new Jeep and I love the attention that I received.

You know, I just don’t trust this place. Even if they were right about my car diagnosis, they just didn’t seem confident. At all. Which made me feel even more so that they were trying to scam me. I took my car to a competitor, and thank god, it saved me $ 1500.
Go here for oil changes if you need to. Don’t do anything else.

Follow up review
— I just had another great experience the dealership, service department, and with Joe Reichley specifically. I’d come in for my first oil change, (didn’t need an appointment, which is a bonus) and they got me in and out fast.
The staff was friendly, knowledgeable, and competent. I felt like they took great care of me quite well through the entire process. I worked with Michael Myers in service and found him kind, friendly, and overall was a pleasure to work with. It was my first time being there, so he spent a little extra time with me to show me around and make sure I had everything i needed (and answered all of my many questions). All service experiences should be this effortless.
I had a cosmetic issue with my car which came up after purchasing it, and I had planned to address it at my first oil change since it wasn’t a big deal. It required Joe’s attention, and he took care of it with no questions asked, and no problems at all. I expected to have to make another appointment, and drop my car off, maybe argue with someone that I was going to pay to fix it, etc… there was just absolutely none of that nonsense… They just took care of it, immediately, right there on the spot! I can’t tell you the last time I had service this great. I could not be any happier with my experience.
Do you want more customers? This is how you get more customers. Keep it up everyone, you’re doing it right.

Service department is HORRIBLE.
These guys really need to get it together.
I have dropped my car off here a couple of times to get serviced because they are extremely close to my house & it’s convenient. They NEVER look at my car the same day… EVEN IF I HAVE AN APPOINTMENT (what is the point in having an appointment if you do not honor it). So the following morning AFTER my appointment date they usually call me and tell me what is wrong with my vehicle. NO matter what it is they NEVER have the parts on hand (pathetic). They always claim that they have to get them overnighted — which sets my car getting fixed back another day.
I cannot believe anyone would bring there car here to be serviced. I have never walked out of there thinking they have taken good care of me. In fact, I’m usually pissed because almost every repair there ends up costing over $ 1000 and it takes them forever to do it.
I’ll give my $ 1000 to someone that can get my repairs done in a timely manner. You sirs, are FIRED.

I drove over 100 miles to purchase a Jeep Wrangler that they had in stock. The salesman was wonderful, and the entire experience was at first very smooth.
A kit that comes with the vehicle was later delivered to the dealer. The dealer had promised that they would send this to me when it arrived. It arrived a few weeks later, but the sales manager then told me they could not send it because shipping was too expensive.
I kept asking the sales manager to call me, but he would only deal with me via text message. In two different messages he said it would cost over $ 100 to ship me the kit. He kept replying that he was «working on it».
I called Chrysler who told the dealer to ship me the kit. Chrysler agreed to pay for the shipping, and the dealer swore to us it would go out that day. Two weeks later I called the dealer again, and they claimed they didn’t have a way to ship it because shipping was too expensive. When pushed they «suddenly discovered» that Chrysler was paying for the shipping.
After 2 months, they finally sent me the kit. When it arrived, I saw the UPS tag say that the total weight of the kit was 12 pounds. Shipping was under $ 20.
So in the end I bought a $ 40k vehicle, and they refused to spend $ 20 to ship me what I purchased.
Later I found that when they installed the wheel locks on my vehicle, they stole the lug nuts.
I later bought a second Wrangler, from a different dealer. I hope that the $ 20 and the 5 lug nuts were worth it to them.

OMGawd! Where do I start… this place is terrible! This was one of the worse car buying experiences I have ever had. Thank God I bought a car somewhere else (Hint: Byers Chrysler Jeep on Hamilton Road – see Kevin Pugh).
They were good to me until I didn’t purchase a vehicle from them and then things went south and sour.
The car salesman that I worked with got an attitude with me because I wouldn’t buy a car that was truly out of my price range! He then refused to help me after I left the dealership and proceeded to send me a condescending email stating that he tried to get me a great deal on the car like he was doing me a damn favor!
I even had the nerve to apologize to him at first since he was pissed but then afterwards I wrote back to him and told him to basically kick rocks and that I wouldn’t recommend or buy anything from them ever!!! And I mean that!
He’s not the one that would be stuck with the high car payments, I would. If you can’t handle the pressure and disappointment of selling cars, get out of the business!
Overall, they really need to do some customer service training with all of their employees in all departments. If you are a woman buying a car alone, I feel like they try to take advantage of you and don’t respect you fully (just my assumption and perception). I took my brother with me the second time I went up there and was treated really different, although, not better customer service.
The only reason why I’m giving it one star is because I couldn’t publish this with no stars. Learn from me and my experience and don’t even bother going up there. The frustration is not worth it at all unless you just have time to waste and you don’t mind your blood pressure rising. Good luck. Hope this review helps.

Terrible service department.
I made an appointment on Friday morning for the first slot of the day on Saturday to have a few minor issues addressed on my wrangler. I dropped the car off Friday night to ensure it was ready for the service techs to get it for my 7AM appointment when they arrived.
Around 10AM in Saturday, I received a call from Marc, one if the service managers at Bob Caldwell. Marc went through the list of items I had asked be completed. It was clearly his first time looking over the list, which told me that they had already lost 3 hours of time that morning. Marc let me know they would not be able to get to the issues that day, and the shop is closed Sunday, so it would be Monday afternoon before I could have my car back. I agreed to that and said I would pick up the car after work on Monday.
Monday afternoon, around 12:30, I called the service department to check on my jeep, as I had not heard from them since we spoke on Saturday morning. I again spoke with Marc. Marc told me that they were going to need to order parts to complete the job. I asked why it was now Monday afternoon and they were just getting around to ordering parts when they had been I possession of the vehicle since Friday and had known about the issues since early Friday. Marc made excuse about needing to fully see what the issues were. I expressed my frustration that I would now be without my car for an additional day because his techs did not even begin to work on the vehicle until sometime on Monday.
I picked up the jeep on Tuesday only to find the battery dead. It struck me as odd that the battery would die for the first time while in possession of the dealership service department. I can only assume they ran it down. Now, this was not a bid deal, as it was quickly hooked up to a portable charger and then started right up. I bring this up because when Marc came over to take a look, he attempted to help me close the hood when we were finished. I was taken aback to discover that Marc had no clue how to operate stock wrangler good latches. The same ones that have been in use for many, many years in the wrangler. While this has no bearing on the overall service experience, it did raise some concerns in my mind about the level if expertise the folks in the service department have if one of the managers has no clue how to operate a basic item on a vehicle that has not changed in decades and is still currently in use. Choose another dealership for your service needs.

So I used to come here for six years to get my car serviced my fiancé went to Crown Jeep Dodge. He had a problem with an estimate from them and I told him to come here to Bob Caldwell because my experience has been great. first from his became to get an oil change and then they told us that it would be a two or three hour wait in the kept telling us to come back another day and that we can’t make an appointment which was extreme inconvenience. Although that wasn’t very bad the next one was. We wanted to road trip for a honeymoon the Florida and had called and asked if they could service the vehicle on a Friday if we dropped it off and she said that they would be able to look at it and get back to us and let us know what work needs to be done. So he dropped it off and we got no call so that we called them and they said it hadn’t been touched yet but it will. Come Monday it’s still hadn’t been looked at so he asked for the manager to complain the manager told him in a smart tone «what do you want me to do». Coming back to drop them off I see that it’s all new service staff and I’m thinking they must be under new management because this is completely unacceptable and nothing I’ve ever experienced with these people.

This is the «WORST» customer service I have EVER had when looking to have service completed on my Jeep. I had brought the Jeep over for a second opinion on Friday May23. I explained to Vanessa that I had a timeline that had to be met as I was getting married on Saturday and we planned to drive the Jeep to Florida on Tuesday May27. I was assured by Vanessa that the service department would get right to it and contact to on FRIDAY May23 to let me know what needed repaired in order to drive to Florida on the 27.
I waited all day Friday and heard nothing back. They never even bothered to call me AT ALL until I contacted them this A.M. For an update. Rob the service manager after speaking with him about the situation simply asked me «What do you want me to do about it». ??? Really this is how you treat customers???
We are now delayed on leaving for out Honeymoon and are highly pissed with this Jeep Service Department as it’s the WORST experience I have ever had. I would and will never go back here and will tell everyone about how this place treated me and the response I got from the actual service manager.

I wish there was a way to file a complaint with an entity that could investigate them! I have had some bad experiences… but nothing to really upset me like this has!
If I could give NEGATIVE votes, I would! I had THE WORST EXPERIENCE EVER dealing with a car repair here! Originally, I am from Detroit, so getting a car fixed is cheap and easy. My uncle retired from Chrysler and my dad owns his own car repair shop… with that being said, Ohio is a complete 360… its expensive and the by the wayside repairmen are crooks. I decided to take my car into a DEALERSHIP to have it fixed since the issues presenting were very, very advanced and required advanced troubleshooting and diagnostics. I did the key sequence, check fuses, and spoke with a few people as well as did heavy research on the issues. I will not go into them… but initially, I thought it was electrical but the codes presenting seems serious so I took it into this place. I was armed with my knowledge when I came to the appointment. They charged me $ 115 for diagnosis which ironically came out to be the SAME DAMN THING I advised them of… plus something else.
I was told that my wait would be 1 hour… well 4 hours later, Im about ready to storm out. The customer service was absolutely horrible. I hated the whole experience… just because you see someone, please do not assume they are broke and not ready to get things together on their car… okay.
Ok, maybe letting you guys know exactly what was going on via the codes will help. O2 sensor, PCM, TCM, Some other sensors… the car was having an issue with brake light coming on, tail lights not working, inside lights coming on when brakes are pressed, lights come on when trying to initialize back wiper, car stops cruise control when blinkers are on… etc.
So they come with a 2k estimate talking about I need a TCM (Transmission Control Module), Brake Switch, Brake Light Bulbs, and Upper Intake Assembly… My husband advised we get a second opinion.
So I went to tire discounters a few weeks later to have the brake switch replaced… they call me like no, we will not fix this. The brake switch is perfectly fine, the issue is electrical. Luckily, I had called around earlier that week and made an appointment at BYERS CDJR for the TCM.
Saturday my car just died, I had it towed there and the service adviser at BYERS immediately knew it was electrical.
Today, they fixed the wiring and ALL OF THE OTHER ISSUES WERE GONE (WITH THE EXCEPTION OF O2 SENSOR… WHICH BOB CALDWELL DIDN’T EVEN DIAGNOSE!) Before fixing it, the adviser advised me that it was possible that whatever else was wrong with the car would present after that… I was okay with that and just prayed that the issue was only electrical.
Needless to say, I just paid $ 645 to fix what Bob Caldwell didnt even diagnose! When fixing my issue, they advised that the upper intake assembly was just a pure damn lie. They advised that there is a plastic cover that COVERS that which needs replacing but it is not imperative at all… GTFOH!
I was not even considering a CDJR car, I was thinking Hyundai or Toyota… but If I can get the HONEST SERVICE I GOT AT *****BYERS***** I AM CONSIDERING IT.
**********IF YOU WANT HONEST REPAIRS, I DO NOT SUGGEST THIS PLACE********* I AM NOT SURE ABOUT HOW IT IS TO PURCHASE FROM THEM, BUT THEY WILL NEVER GET A DIME OF MY MONEY, EVER. Liars and schemers!

When you get an estimate for $ 50, and they come back from repairing your vehicle and say it’s going to be $ 116, there’s a problem. Granted, $ 116 isn’t that high for repairs, but it was more than double my estimate. I told them that had I known that it was going to be that much, I wouldn’t have brought my car in. Without any fuss or hesitation, he turned around, walked out, and came back within 30 seconds and said, «My mistake».
Now, I know the difference between «my mistake», and «we were going to try to take you for a ride».
You have been warned.

I did it! I finally bought a new car!
It’s been so long since my last purchase that frankly I don’t have much to compare it to; however, I know my feedback will be useful (funny or cool) regardless.
It’s an incredibly exhilarating feeling saying «Yes, I’ll take it!» But I fear my hype outweighed the overall experience. I’d be waiting so long I figured they’d drop balloons, crack open a bottle of champagne and close down the joint — all while agreeing to give me the damn thing for free! — once I said OKAY! But clearly that did not happen.
Instead, I was able to test drive the two cars that peaked my interest without question or boundary and was only asked once if I was interested in purchase. No hassle. No nagging. Very relaxed.
I returned the next day with negotiating forces in tow (thanks to my uncle and bf) and only after a short time explaining that we did our research and we’re not paying a penny over our proposed (but still very reasonable) price, the dealer went off to double check with the finance manager and came back with a pleasing finance alternative that we just couldn’t pass up. After initialing and signing more pieces of paper that I could’ve imagined — I felt like a rockstar getting hounded for an autograph! — we were in, done and out in about two hours!
Overall the process was quick, painless (only before seeing the final number) and although not exactly what I expected (remember balloons?) I’d recommend checking out this place if you’re in the market for some new wheels.