Fine Line Towing

Great service. Worked with Stephen, and he communicated everything about the repair effectively. Repair looks great, very pleased.

Took my car here after it was damaged by a hailstorm and was told it would be about three or four days for the repairs to be complete. Considering they offer to pay your deductible and I was currently between jobs, this seemed like an okay option to go for.
First, no one there seems that enthusiastic, so you already can get a feeling for how the rest of your experience is going to be. The loaner cars they have are all awful on gas and horribly gaudy with tacky «fine line auto body» decals all over the entire car. The loaner being so tacky was made worse when it took them an entire two weeks to fix my car instead of the previously predicted three or four days, resulting in my having to put forty dollars in gas in to the beater they call a loaner. The communication from the shop was incredibly poor, with my phonecalls asking about the current state of the car after six days had gone by going completely unreturned. It was only after going to the shop itself that I discovered they ‘found more damage’ despite said damage being listed on the estimate I had given them from my insurance company and was fairly obvious that it could not just be hammered out and I would still have to drive that atrocious loaner for another three or four days.
Days later I got my car back to discover that the car, while fair looking on the outside (albeit dirty, even their car wash was lackadaisical) the interior of the car and weatherstripping around the doors now had damage that hadn’t existed prior to this shop’s ‘work’. The driver’s side pillar no longer sits flush where the parts join and the rubber area around has been clearly lazily and sloppily put back in place, with large sections of it not even put back the way it was supposed to be. The weatherstripping has large areas where the front and rear doors meet that look like the stripping was simply torn off or not cut properly and the parts that sit on the inside of the door have not been glued down and instead are free and loose. On top of that, the paint on the back driver’s side has been screwed up and is now rough to the touch and spotty. To add the finishing touch, they removed my bumper sticker I had placed on my car and said they had to repaint the trunk, despite the outline of where the sticker used to be clearly still visible. by way of all the dirt that had built up around the edges of the sticker.
Given that they were in possession of my vehicle for almost an entire extra week and a half, work quality this poor is completely and totally unacceptable and entirely inexcusable. This is made even worse due to the fact that it is classified as a ‘quality of work’ issue by my insurance company which means that barring a huge stroke of luck, I am stuck with these people for fixing my car.
After going back, it was insisted upon that the weatherstripping looking like utter hell was ‘how it came from the dealership’ despite none of the other 2011 Civics (one that I had been looking at moments before) I’d seen at my apartment complex looking so entirely atrocious. When confronted about my sticker (mind you, it was more the principle of the thing than the actual sticker) I was greeted only with stammering and a halfassed reply that it had to be repainted a nd when I pointed out that I could still see where the sticker used to be plain as day, nothing but silence.
I’ve since gotten in touch with my dealer and insurance agent, thus preventing me from having to give these people another dime.
Avoid at all costs.