Wendy’s

Out of the big three in the fast sorta-​food market Wendy’s is the best, or the closest to actual food. We know it. After all, it’s a hometown product and proves the Columbus rules the sorta-​food category.
I know I don’t mind Wendy’s, their ‘spicy’ chicken sandwich is pretty delicious. I stopped by for just a little bite seeing their 4 for $ 4 deal: a Junior bacon cheeseburger, small fry, small nugget, and soda. It totals at $ 4.30 with tax.
This location like others has undergone remodeling, ditching the bland interior for something you actual might want to eat in; glass, TV, a fireplace, pseudo-​upscale seating attempting to stem the loss of clientele by the fast-​causal competition. All this is nice but is ultimately worthless if fundamentals are lacking.
In my trip here fundamentals were lacking.
1.) All the pleasing interior designs in the world will fail if much of a customer’s experience is spent watching the employees work in their miserable assembly line of bells, whistles and alarms. This is due when the line overwhelms the system and the customer (that’s me on this trip) has to stand and wait for his food, doing nothing but watching the staff hustle among their machines and food parts. How about a number system where we could at least enjoy the new fancy dining room instead of standing and feeling odd?
2.) The cashiers need to listen: I said «for here,» not «to go.» I was forced to just eat out of the bag. This is not a critical error, and if it wasn’t busy I would had corrected at the counter. But it is a pet peeve and something so simple.
3.) Nothing says low quality than the soda machine having no ice and for the soda to be hooked-​up wrong and be flat. Uggg.
4.) though not all that bad, the place was pretty dirty with crumbs in the carpet and straw wrappers tossing about like tumbleweeds.
Just a bad experience all around.

The employees at the drive through always have a despicable attitude and sass. Their rudeness is unheard of (I’m referring to night shift) it’s usually a middle aged slim dude, an African American woman with huge nails (unsanitary) these two especially. I wish I knew names but couldn’t tell. All I know is I’ll never buy food from that particular Wendy’s again !! Bye

The food was fine but there is something seriously wrong with the bathroom and the staff’s approach to bathroom maintenance. I told the cashier that the toilet wasn’t working and she handed me a big cup. I thought she meant I was supposed to use that instead of the toilet? I was so confused. So then she said «can you open up the top of the toilet and pour in some water?» I was still confused so I guess I was looking at her blankly. Then she said «Oh…you want me to do it for you?» I took the cup and poured water in the toilet. I can hardly believe this actually happened. But it did.

Lunch time during the typical work week: drive-​thru window employee acted like he had better things to do. In a rude voice informed me after he’d swiped my credit card and I asked for a receipt, that I would get a receipt with my order. I did not. Handed me two bags and did not respond to me when I said thank you (which I can assure you I said out of habit and not because his attitude garnered it). A few minutes later after realizing I got no receipt even after specifically asking for it (expense report purposes), I called & talked to the manager who also seemed like he had better things to do. No resolution was offered. I contacted Wendy’s headquarters & won’t be going back to that location — I’m sure the one right down the street can treat me better! Don’t bother with these guys — THEY APPARENTLY HAVE BETTER THINGS TO DO THAN SERVE CUSTOMERS!

As a vegan this place is my guilty pleasure:/. I get the sea salt fries almost always, only. I sometimes have to request fresh out the oil fries because sometimes they give me older fries (warm, limp). The staff aren’t rude and they are pretty fast. I only go through the drive thru though.

Always good to have a place open late that’s right near home. This place is a good, typical Wendys. Ive been here a bunch of times already, since Im usually out late. A lot of times this location will be under staffed, but always very friendly and helpful.
Last night I went after Rock on the Range and the poor guy was the only one working and there must have been 15 cars all lined up at 12:30am. I felt bad for him but it’s not his fault that management wasnt prepared. The service is always very warm and kind, the food is always great, but management could be better prepared for things like concerts. I could imagine they lost a profit last night since they close at 1am (concert was out at 11:30pm, but the parking lot was so crammed n oone got out until 12:30 at least, so i was lucky I got to Wendys before they closed)
Everyone makes mistakes, and Im sure I’ll run into an issue here sooner or later. No place is perfect. That’s why 5 stars should be that much harder to get… right?

No small patties in stock, so no dollar menu burgers, then they read our order back correctly but give us a bag of fries without the $ 3.50 burger that we paid for.