Springhill Suites – Columbus

Great hotel with awesome customer service. Specifically, Rene and Josh go out of their way to ensure the guests are comfortable and enjoying their stay. I look forward to staying at this hotel every time I am in Columbus. Thank you Rene, Josh, and the rest of the Springhill Suites team!

The hotel is nice and my room was cleaned everyday. The beds are firm and the pillows are a variety of either feather or cotton. I was always greeted when I walked in and acknowledged when I left.

We stayed at this hotel while PCSing to Ft. Benning. The location is extremely convenient to the new shopping area (right across the street from Super Walmart, Sam’s Club and down the street from tons of restaurants like TGI Friday’s and shops like Bed, Bath, and Beyond.) It is definitely in the better area of Columbus. The hotel is decorated stylishly.
The room was attractive but not spacious. If you are PCSing with children, I’d recommend staying somewhere else with more room. Near the end of our stay I finally called the front desk to ask that our room actually be cleaned because the entire time we’d been there the maids had only made the beds and given us new towels, but not actually cleaned (wiped the sink, vacuumed, etc.) And yes, we were tipping the maids daily. The manager ended up calling me and telling me that the maids would clean the room.
There is only one washer and dryer for the entire hotel. Since we stayed there for almost two weeks we obviously needed to do laundry, but finally went somewhere else to do it. The washer and dryer was frequently being used by other guests, and I had to ask the front desk to fix the dryer because it wasn’t even working (so we ended up having to hang a load of laundry in our our small room.)
The internet in our room and in the lobby was pretty slow. There was only one computer and printer (most Hamptons have two computers) in the lobby/​breakfast area, so again it was hard to get a turn. Several times I needed to print things out pertaining to our PCS and my work but had to drive all the way to post to do so.
There is a hot continental breakfast every morning ranging from bagels and cereal to waffles and normally two other hot items (usually eggs and bacon/​sausage.) The staff did not do a good job of refilling the area and keeping it clean.
We went to post to work out normally because there was only a small cardio room with no weights at the hotel.
As a Marriott Rewards member, I normally try to stay at Marriott’s so I can earn points and because they are normally high-​quality hotels. However, when I PCS from Ft. Benning, I will find a different hotel to stay at.