Tim Hortons

When you order to go and they give you your breakfast sandwich orders without putting them in a bag and flat out hands them to you… I was hoping that was the only mistake. When I asked, do I get a bag? She said «oh yeah, ok» *face palm*
Then we get to my two doughnuts, I ordered a pumpkin pie one with the pumpkin cream in the middle, she put that in a separate bag which was cool, but when she got me my second doughnut, she used the same tissue and got that pumpkin cream all over the bag. I didn’t know until I grabbed it, and realized my hands were covered with that cream and got it on my white under armor hoodie.
I was really upset.
The last part is wrong too, I got my wife a pumpkin ice cappuccino, and they overloaded the cream and pumpkin topping to where is was dripping everywhere, plus didn’t give her a straw. They really expect us to let that drip inside our car?
No wonder her staff next door complain about this place.
This is from my wife, when she made a run to get her and her coworkers some coffee and cappuccino drinks, she ordered 4 and they sat them all down and said thanks. She said they didn’t bother to give her a cup carrier, until she said «How am I going to carry all four large drinks»
I’m never returning to this place.

WORST service I’ve ever had for a coffee shop. I keep giving them the benefit of the doubt seeing that it is the only decent coffee shop on broad street near my work. But, EVERY single time I go there, they mess something up. I don’t even order a whole lot. I usually get a mocha latte with no whip cream. Today, I ordered that and a donut. She tells me she’s going to ring it in as a hot chocolate «to save me money,» which is odd considering, this was over the loud speaker in the drive through. Like, you don’t even know me. Do I SOUND like the type that needs to save 30 cents on your stupid coffee that you’ll probably mess up anyway? Thanks, friend? Sure enough, she gave me a regular coffee and told me to have a nice day. I asked for my donut and then sped away to realize its regular black coffee. STOP doing me any «favors» and just get my damn order right. No one asked you to go above and beyond… JUST do what I asked and I’ll be a happy customer. I’m only writing about this particular incidence because its the straw that broke the camels back. I’m done with that place. This has happened numerous times.

Every time I have gone here, they have messed up my ordered. No exaggeration. Every. Time. I have gone to this Tim Hortons 5 times thinking that maybe the last time was just a bad day. I have noticed they have a lot of turnover. Maybe that is the problem. I have decided to stay away from now on to avoid dissappointment.

This particular tim hortons is consistently horrible… the lines are always very long… service is very slow… the staffing seems adequate but people seem to be mindlessly bumping into one another… the manager seems uninterested in feedback… And in fact inconvenienced by you if you have a problem with your order… and I don’t know if I’ve ever encountered a friendly staff person here. I’ve visited many Tim Hortons in the area and I will go out of my way to visit another one. Unfortunately I will sometimes give this one another try and almost always regret it… this morning I waited a very very long time behind 4 — 5 cars … if I had an escape from the drive thru I would have left… finally got to the window, holding my cash in hand, and watched three people buzzing slowly around the window… not one of them greeted me or took my money for the longest time… then finally I was handed a coffee without a sleeve (which bothers me. why do I always have to ask for a sleeve?) and the girl said «here go some sugar. our machine isn’t working right» and handed me 4 packets. Arriving at my destination several miles away I discover that my coffee is very weak and was made with extra cream. Note to self: stop going here!

Broad Street is a weird place. Consider that US-​40 used to go from coast-​to-​coast, goes right through the middle of downtown Columbus, traverses Hilltop, past the new casino, and fairly close to my house. There’s a lot of cool stuff on this road and if you prefer the scenic route over, say, Route I-​70, you can enjoy all sorts of great places to go with your endless traffic lights and vacillating speed limits. One of those places is the Tim Hortons on West Broad.
This particular Tim Hortons seems small, compared to others I’ve been in, but it’s possible that I’m more familiar with the combo-​locations, where they also have a Cold Stone Creamery or the Wendy’s locations that used to be popular before the breakup. Although the location is relatively small, it’s still decent for a stand-​alone Tim Horton’s, and has full-​service, which is all you can ask for. Cold Stone isn’t vegan anyway, so it’s just extra stuff I can’t have.
So you might ask, what does Tim Hortons have that a vegan can eat or drink? Well, obviously coffee (although I don’t partake), tea, a single vegetable soup (which is probably like a game of chance trying to visit when they have it) and bagels. OMG bagels!
The web-​site Vegan Eating Out sent Tim Hortons a letter and got back a reasonable response about which items were vegan, and the following bagels are:
12 Grain Bagel, Blueberry Bagel, Cinnamon Raisin Bagel,
Everything Bagel, Onion Bagel, Plain Bagel, Poppy Bagel,
Sesame Seed Bagel
Now, you might say: «Dude, bagels are bagels.» But that’s just not true! First off, many places that I used to love pre-​vegan are clearly not vegan — containing eggs, milk and other random animal ingredients. Even GFS — providing tons of restaurants’ bagels — are not vegan at all (per an e-​mail I sent to GFS a few months ago).
So to have a nationwide chain, that makes at least eight bagels that are vegan, is fairly awesome to begin with. However, there’s something even cooler…
If you want a dozen bagels, you can ask to have them made fresh — call ahead, or wait 15 minutes, it’s not a big deal — and your bagels will come out of the oven fresh and hot and ready to go. Amazing to eat in the car by themselves, especially the Everything Bagel, if you’re a fan.
Now, if you’re trying to watch your weight, you probably shouldn’t eat a lot of bagels, and I try to monitor my consumption of processed bread items to begin with, but these bagels are addictive! Bring a friend or four, and enjoy some fresh bagels. It’s one of those rare, fun things you can do — like getting fresh, hot Krispy Kreme — that is probably more healthy than snarfing down a box of donuts.
So, having talked about how awesome fresh bagels are, this location made them for me, they came out in a nice cardboard box, with both a thank you and a smile. Good job!
The staff was very helpful and friendly, restrooms were clean, restaurant proper was also looking pretty good. This place is a 3 ½ star, just not enough to promote it to a four-​star experience.
On a final note, Tim Hortons is just like any other nationwide chain, in that they are consistent. It’s probably challenging for each location to differentiate without going outside of franchise or corporate compliance rules. I think if they were to add a few more vegan-​friendly menu items, an entrée perhaps, I would probably give this place a rating bump. Not likely, but cool to think about.