Applebee’s

This is by far the worst apple-​bees i have been to in some time. Their offers on Unilocal are very mis leading. The service is unbearable. It took over 30 minutes to get a water. They had many booths open but insisted we go to the bar because it would be easier on the people working. Last time i checked we’re paying them so why can’t we choose where we want to sit? The managers here are by far the rudest most inconsiderate people i have met. Not only did it take 35 minutes to get my appetizer, but when it arrived they informed us they had run out of ribs which we ordered for our main entrée. The managers didn’t seem to care and did nothing to compensate for their lack of inventory. If i could leave one piece of advice its stay away from this Applebees.

No different than any other Applebee’s… solid, reasonably-​priced food, yet over-​priced drinks. The new menu has some tasty offerings, and I loved that they use Valentine vodka in some of their drinks (although I wish I could justify the expense)!

Walked in and had to wait 20 minutes to be served. The place wasn’t even busy they just took their sweet time and didn’t allow us to order. We had no water and once we ordered we didn’t receive table settings. We got our food and it was late, once it came I was angered because we had yet to receive our silver wear. I would not recommend this place unless you have enough patience to deal with their slow service.

We have been to this Applebee’s before, but this is the first time since the new management and the restaurant remodel. Applebee’s is a national chain, but most of the Applebee’s are run by a Michigan based franchisee — and they seem commit to a Michigan Friendly offerings.
The remodeling on the interior as tone down the kitsch and focused on a warmer atmosphere. So it looks nicer and cleaner inside — with drink speciality offerings more clearly visible on large signs mounted to the walls. There is still a bevy of televisions around the bar area and its far more open up with no glasses or storage above the bar counters — looks much better.
There are plenty of happy hour or late night offerings to bring you back. Friendly enough staff, train well. And they have team up with a couple of local breweries (Shorts and New Holland) and even a local premium distillery for high end spirits. So they have made an attempt to upscale and make it more Michigan Local.
The reality is, when we go out for the food. We like different tastes, stuff that we dont/​cant do at home. This is where I think Applebee’s falls down. Its not that they don’t have good food offerings — they do, the food is fine. Its just not something that brings us back. I’ll go to an Applebee’s if I’m out of town, in an area where I don’t know any of the restaurants, I’ll go to an Applebee’s because they seem to be pretty consistent. A decent meal for a decent price.
So we sample a couple of the appetizers, besides the sriracha Shrimp all of the offerings were pretty vanilla — Mozzarella Sticks, artichoke & spinach dip, Quesadilla, and chicken nuggets. The shrimp was by far teh best of the lot — a little spicy with a crispy wonton breading.
One negative was the music was blaring, even after they turn it down — you could hardly hear the person next to you.

Applebee’s is really trying. They revamped their menu and added and took away things. Sadly, in my opinion it still sucks. The foot is nothing special, it is edible, but I would never order the same thing twice. With that being said, we sat a the bar and the staff was wonderful. I was there for a Unilocal event, so maybe they were being extra nice, but it seemed genuine. This wonderful bartender recommended putting sugar and cinnamon on the rim with an angry orchard beer and it was sublime! They also redid the the décor and it looks a lot better. I am torn between giving it a 3 and a 4. I gave it a 4 because it looks great in there, the staff was awesome, and the beer well… again it was sublime!

We had dinner at Applebee’s | Commerce Township, MI. The food was fine but the service, from the manager to the waitstaff to the food runners, was the worst I’ve had in a long time. I can’t remember the last time where I really felt as if my patronage meant nothing but that certainly is the sentiment tonight. It ruined the dinner as the service became the only topic of conversation during the dinner. We won’t be going back there.

Quality establishment.
I’ve been coming here for 4 years and the service/​food has been consistently strong/​delicious.
Would recommend coming during happy hour, as the regular hour appetizer prices are a bit high.

My wife and I walked into this restaurant moments ago. It only took us about five minutes to walk out
The music was, for lack of a better word, blaring. When we asked the host who seated us for a quiet booth, we were told the best he could do was a booth. Did not seem to matter much to him that we sought some semblance of reasonable volume … We did want to be able to hear each other.
When we complained to our server we were told that she hears the same complaint all the time but can’t do anything about it — the manager wants it that way.
We immediately left and found somewhere else to eat. As the restaurant was nearly empty at 9:30 on a Friday night, evidently, Mr. Manager, your strategy for ambience isn’t working. Time for a new line of work that doesn’t require you to be sensitive to your customers?

We’ve been here several times. Today we had Jessica as out waitress. She took good care of us. She even pointed out when we ordered that we could the 2 for $ 25 deal. She was very prompt. My chicken was a little over done this time. You are supposed to get a $ 5 off your next visit if the manager didn’t visit your table but I didn’t say anything. The fiesta lime chicken is my fav!

Enjoy coming here after 9 for half off apps. Food is good and for the people complaining– you get what you pay for! Go to red robin across the street if you are not satisfied.

Great place for families on the budget. 2 for $ 20 and a free appetizer or dessert can’t be beat.

I haven’t had any decent service or food at an applebees in a long time, but this location made me enjoy applebees again. service was amazing and food was great!

My son and I planned our visit tonight because we absolutely loved the All –In Burger we tried at another location (12 Mile/​Southfield-​see review) last week. We loved the burgers here too. Absolutely delicious! The difference between this visit (Haggerty/​near 14 Mile) and the last was the customer service. Everyone from the young man who greeted us at the door, as he held it open for us, the host who seated us and asked about our night, the waitress who was so friendly, knowledgeable and efficient, the 2 managers who checked in with us and spent time with us, to the man who opened the door for us as we left and wished us a great night. I know that’s supposed to be standard service for your company. It should be for every business. The thing is, everyone was very warm, sincere and smiling. It did not feel forced or fake or part of the job. I believe the staff love their job and respect and appreciate the customers. It shows on their faces, in the taste of the food and drinks and the sincere interest in the customers experience. Great job to everyone working tonight 1÷6÷15 dinner service! We will most certainly spread the word and come back again and again!

Not for families. Our kids were well behaved but the waiter started off with an attitude towards kids. Plus continuing to forget things like silver wear and straws. Then over charged us and didn’t feel too willing to fix it even though he agreed it happened. Heard other horror stories from friends after our experience at this location.

Have always enjoyed the food here particularly the Oriental chicken salad. Service is usually good always friendly. Saturday nights are jammed often with young kids making lots of noise because it is a family restaurant.

Very upset with myself! I’ve lived literally a mile down the street from the place for coming up on 25 years but just recently went in for the first time a few back! Haven’t gotten food just drinks so I can’t speak about that but gotta assume it’s good? Feels like Cheer’s to me already! Have been in only 2 or 3 times over the past month or so yet a handful of the staff know me by name already! Always a nice touch to be greeted with a, «Hey Neil. Great to see you again!» when you enter the establishment! =)

This is our neighborhood Applebees and we probably visit a few times per month. The greeters generally recognize us and make us feel like part of the Applebees’ family. Servers are always friendly and managers ALWAYS come to the table to check on our meals. Food is good and prices reasonable. My fav is the Oriental Chicken Salad. I think it’s about a thousand calories, but I love it :-)

We got seated right away, the waitress was really nice. Our service was… interesting. Our waitress who was very friendly was also a flake. I asked for no salt on my glass for my margarita and it came with salt and sugar and an Olive in the glass? I ordered a margarita not a martini!
Our spinach and artichoke dip came after 20 minutes and the chips tasted like pure salt! The silverware wasn’t rolled, the manager was passing out napkins, forks and knives.
My friend got the 4 cheese Mac and cheese with honey glazed chicken… I would of named it honey glazed pasta. The flavor of the cheese was non existent and the breadstick was burnt. When we told our waitress, she replies «yeah, I saw that I don’t know why I sent it out…» Then she picked the breadstick up with her hands on my friends plate! Wtfffff.
I got napa chicken with mushrooms, if was good but my Long Island was weak! Tasted like ice tea.

Average Applebee’s…
So maybe Unilocal has turned me into a foodie. Maybe I don’t expect much from chain restaurants. Whatever the case may be, this is just an average Applebee’s in a nice location among shopping and other restaurants.
We came for the appetizer specials and had a good meal and decent service. Nothing to write home about, but if definitely fulfilled our hunger on that Thursday evening.
I would come back here as there was nothing that would prevent me from dining here again.

I received some coupons in Email about some special $ 5.99 all you can eat Lunch.
Went over there and guess what? this special all you can eat $ 5.99 lunch covers only — soup, salad, breadsticks. ugh. hmmm. I must of forgot to read the fine print.
Ok oh well. the place was very busy at 1130am. More customers than wait staff which really annoys me.
I waited a little over 5 mins for some waiter to swing by. the dude gave me the usual spiel blah blah. Frankly I am in a mood and on edge a little so I am trying to be patient and calm.
I tell the waiter I want an ice water and the $ 5.99 special lunch. I ask what are the soups? salad choices? … and here is where it goes down hill… the waiter has no clue. He says he has to check, brb. ugh.
So I wait. some other lady swings by my table with an ice water with a lemon wedge. I look at it and think — i never asked for lemon. I really don’t want lemon wedge that Lord only knows how it was sliced and how long it sat out in a bin uncovered on the counter waiting for someone with unwashed slimy hands to grab one and put it on my glass. I tell the gal — I did not ask for Lemon with my ice water. the lady doesn’t say a thing and goes off to another table. Seems her only task today was to deliver beverages.
my waiter dude comes back with a small basket of bread. I ask the guy why did I get an Ice Water with Lemon? I asked for just regular Ice Water.
And in the same sentence I ask the dude did he find out the soups & salads yet?
the waiter did not know about the water. He said he’d get me another one. I said — this time No Lemon please. I really am not in the mood for salmonella poisoning. He looked at me oddly. I stared at him again for what seemed like minutes — and asked AGAIN, what are the soups & salad choices??? the guy blinked and said, Oh Yeah right… we have minestrone, chicken chili, beef barley, and chicken noodle. then he mumbled off the salad choices.
I asked for the beef barley and a house salad — italian dressing on the side.
The guy ran off to another table. 2 seconds later the beverage gal came back with regular Ice Water. I said thanks, she went off to another table without a word. I stare at the glass… I look and can clearly Tell this was the same glass I had before except all they did was remove the Lemon. It did not take much to see the smudge where the lemon was at. That doesn’t cut it.
I looked at the breadsticks. They were not even hot. They looked like they were leftovers from another day and someone tried to microwave them. Ya know when you microwave leftover bread — any time more than 30secs and the bread gets rock hard. — Well the breadsticks were about as fresh as a display from Ancient Egypt.
I was not feeling this. Already my lunch was turning out to be a effing waste of time. I flagged down my waiter and asked how long would it be for some FRESHLY baked breadsticks that had been made this century? And how long for my soup & salad? the guy said he’d go check.
I looked at my watch… I had been sitting there over 25 mins total… Still hadn’t had any Fresh bread, still no sign of my soup or salad and I still had not had a Clean glass of Fresh Ice Water without Lemon. My patience wearing thin as well. I flagged down the first waiter person that walked by and asked for a Manager.
Some gal in a polo showed up and I gave her my take on this so called wonderful $ 5.99 Lunch. She nodded. I told her I no longer am interested in waiting around. She made no attempt to say anything or do anything. I got out of my seat and left… Pretty pissed overall.