Jet’s Pizza

Ordered an extra large super special pizza, but only wanted half the pizza in the special and half pepperoni. However I received a burnt crust pizza with the special side loaded with too much sauce, fresh cheese and very little of the special toppings. I paid for the entire pizza to have the special toppings and couldn’t get a decent amount of it. The pepperoni side had hardly any sauce, dark old looking cheese or no cheese on some of the squares, very little pepperoni that was super crunchy. Now how did that combination happen? The special toppings were pepperoni, mushrooms, ham, onion and bell peppers. Jet’s ruined my Super Bowl 50 meal! 2 thumbs down for Jet’s Pizza on Union Lake in Commerce Township. For the record I ordered bacon breadsticks and cinnamon breadsticks that were good, and Jet’s did offer me an$ 11.00 credit towards my next visit, or to remake the pizza and deliver it, I took the credit.

You should not have the order online option when it is not actually an option for your location. Update the website or fix the issue.

We order carryout from here all the time. The order is always right on and the food is always good. The delivery drivers are friendly.
Special requested items have always been correct ex. Well done, extra sauce, light cheese.

This is the worst Jets I have ever been to. We order pizza all the time and last time my wife ordered and asked for delivery. After more than an hour we called and they told us we asked for pick up. We would not have waited 40 to 45 minutes had they told us it was for pickup. They did not want to help and offered us some small coupon for 20 percent off on the next order. Fast forward to tonight, we order delivery again and some driver pulls up, my wife give her $ 50 and asks for $ 24.00 back and she literally gives us $ 17.00 back. Without counting we walk in the house with their pizza and the delivery driver is gone. So we gave her a $ 10 tip on top of the order of the pizza. Do not ever order delivery from this awful restaurant. They will steal your money from your front door.

This place is dirty even the cooks have dirty clothes. It is just gross and a pizza delivery car was parked in the handicapped spot last time I go there

Serious problem with their online ordering system AND delivery process. I’ve given them 4 tries to get it right. Twice they claimed they did not receive my online order even though I got a confirmation. They even admitted that when it is busy the online orders might get «overlooked.»
So I ordered via phone to avoid that. Guess what? Something must have gotten lost in translation cuz the order was 50% wrong and/​or missing. Hence the reason I like online ordering because the human error part gets minimized that way.
Tonight was the last straw. I placed my order at 6:10. At 7:40 I called to ask where it is. Took the manager almost 5 minutes to bumble his way thru the online orders to finally admit they had not processed it. Order was finally delivered at 8:40. A full 2.5 hours since the initial order was made. You’d think they’d at least comp the measly $ 30 meal. NOPE! You’d be wrong.