Kmart

Kmart used to be king when i was a kid, now it seems like it has lost it’s appeal and no one shops there anymore. In other words, it has become the yahoo in a world that goes to Google instead. Make no mistake, i would still shop here but just haven’t since i traded pokemon cards lol

Been coming here since the 80s now it’s closing. Was a great store when you needed something fast.

I only had one running with this Kmart, and to be completely honest compared to 90% of its other stores this one wasn’t the best, it was far from it. I was looking for a toy and instead of helping me the associate actually gloated that he bought all of them. Not exactly the best kind of customer service if you ask me. The only thing that makes this one stand out the most is the fact that it is one of the few that still has Little Caesars, which is a bonus. But that has nothing to do with the fact that the shows are under stock and everything around the store is a mess. Just to purchase a pack of gum I had to wait 15 minutes there was only 3 people in front of me not only is this bizarre, but not even remotely supposed to happen comma I don’t think this Kmart is going to last.

First of all I’m not going to leave any stars because these ppl that work hear (customer service center) are the rudest females/​males I ever meant. For example I went in to return a item and they made a huge deal out of it and said they couldn’t exchange it due to there inventory being thrown off.
So then I decide to be on my marry way continue shopping buy softener that is less than half way filled and go to cashier to pay. This cashier (female) was so nosey. I was talking to my party and she just starting talking and adding her 2 cents when no one was talking to her in the first place.
0 stars customer service sucks!

No cocine en casa!
This Kmart is heaven. Its employees are its Angels and Little Ceasars is God. I revoke all complaints.

Horrible returns department. It took me nearly 30 minutes to return an item. While there were two associates at returns; one simply decided to leave to do layaways while the return line just kept getting longer. The other associate thought it more important to organize her counter and talk to other associates than mind the returns line.

Here’s a tip to all of the complainers for this store — be extra nice to the employees, and order ahead online. After seeing the customers trash this place, I can totally get why anyone working here would be despondent. I went in, treated the people who helped me with respect, and got amazing service. Meanwhile, the bholes with their kids dumping over displays got what they deserved.

If I could give this store no stars I would because it didn’t deserve my one star. 1) the workers don’t know their in stock products or where to find the items in which aisles. 2) the prices are not very clear as to which is which because it is not described clearly. 3) they ask for donations every purchase and for what. 4).It’s not a welcoming store.

Went to Kmart to do some Xmas shopping. I prepared myself with my rewards ahead of time so that I would not have any trouble at the register or hold up the line. As it is the lines are HORRIBLE there. Waited over 35minutes in line to purchase my items. I was helped by the employee, Carolyn. I had a few items to price check on, as this Kmart has not had price check devices for us customers to do our own price check for many years now, & the prices on the clothes or items are never what the tags say they are. Right off the back Carolyn was not happy about that, no hello, how are you, nothing. She rang up my total of $ 45 something dollars. I had 2/​$ 10 rewards I wanted to use that met all requirements for my purchases, yet I was told I couldn’t use both because the system, which is VERY SLOW, only takes 1 at a time. I was left to do 2 separate transactions so that I could use both of my rewards. This option was not offered to me by the employee, but by myself. When I told her I’d do 2 transactions instead, employee was furious & contacted the manager to cancel the transaction. When the manager arrived, she was rude herself & read me my rewards as if I did not know how to read. I told her I knew what rewards I have & what exclusions are in tact, I prepared myself ahead of time so all this could be avoided. She didn’t care to listen. Unfortunately I did not get her name. I thought all this was very inconvenient because after all it is my money that I spent that allowed me to accumulate rewards in the first place, plus I had waited in line long enough, & I also had to wait for the manager to come to the register, plus NOW I had hold up the line, which not only made the other customers upset but myself & Carolyn as well. After transaction was cancelled, I took the liberty of separating my transactions for Carolyn to fit the reward needs, which were $ 10 off $ 10 & $ 10 off $ 20, this meant nothing to Carolyn as she decided what she was going to ring up & did so, I tried to explain to her that I had separated it according to how I wanted to pay & what. Once again she was upset, I said nevermind just go ahead w/​transaction I’ve been here long enough. My 1^st transaction came out to $ 21.xx, I figured my $ 10 off $ 20 would go in affect, since my total was $ 21.xx; mind you, I had separated my first transaction to be $ 10 off $ 10, but again, this did not happen as Carolyn just grabbed & rang up any items. She wanted me out. 2^nd transaction, total was 13. xx, when she tried to use my rewards, she couldn’t, she said the only reward I had left was the $ 10 off $ 20. I was so bothered, frustrated, & yes, upset. I had to pay for extra items that I did not want just so that I can use my rewards! I paid more then planned, & left Kmart very unhappy & frankly sad. It’s Christmas, I was so happy with the items I had bought & with their prices, but the line & the customer service I received left me feeling empty. I was rudely told by her that she can’t choose which rewards I want to use, that the system just does it itself. I paid for my items, was given my receipts & not even received a sorry or thank you from her. I hope this is dealt with the upmost professional & considerate way ever. I am a Kmart customer of many years, & have tolerated their rude, lazy, disrespectful & unorganized service long enough. I tried to call Kmart’s Customer complaint phone#, but the # provided by Kmart online does not work as it is missing a digit as well.

If you have nothing better to do and like to waste your time come to this understaffed Kmart! Lines are super long!

Worst customer service ever… This afternoon I phoned to check on my order that was originally supposed to be delivered on ¹¹⁄₃₀. The person on the phone was not helpful at all, she was the most unprofessional and rude individual that I’ve ever talked to. Last time I ever go there, not worth the few bucks I saved.

Worst store. No customer service. Unhelpful and slow sales associates. Better service At Covina and Temple City locations.

This has to do with Kmart in general plus the ones in east county of Portland /​Gresham
First of all, the stores are still filled with shoplifters, employees that know nothing about product, their ads or their sales.
Putting holiday ads with holiday music in television starting in September is unacceptable
Stop forcing the issue of holidays on us before Thanksgiving and especially in the months prior. It is disgusting and unacceptable

This place has a funny smell, like old mold. It was very messy and the staff don’t even help. This place seems like it’s gonna close down.

This place is sooo unorganized! !!! Its horrible. The environment is such a turn off that even if they did have good prices i wouldn’t go back there. They have a bunch of clothes racks in the aisles and stuff is just thrown everywhere! ! It also is always empty so it looks like its abandoned. For some reason it reminds of a target store but all of the stuff that they didn’t want they shipped it there. Anyways the only Good thing about this store is the little ceasars. That’s about it becuase everything else is done unprofessionally

I never come to Kmart but this time we had to come and pay a bill for a family member as my boyfriend is waiting in line to make a payment which took a good 20 mins and I went to go pay for something real quick which took another 25 mins because the people in front of me needed a price check the girl (Maribel) clearly didn’t know how to look up for the price so she went to customer service to call for shoe department when she could looked for the same shoes and looked on the price there or could of said I’m gonna help these other customers which it was only me and another person behind me and I only had two items and same with the other person. And need I say they need update there registers as well wow what are we living in 1995?!

Boy… If only I could give it a rating lower than one star– a rating so bad that will run every single kmart location out of business. I am that pissed! If it weren’t for the fact that they don’t offer online shipping, my husband and I wouldn’t have even came here. I don’t shop at kmart, but during these two visits, I was traumatized for life. Do yourself a favor and go to Target where it’s clean, organized, efficient, and friendly. You will leave the store much happier than this dump.
Even though my husband found a few games on a deal, it wasn’t worth it. I’d rather pay a few extra dollars than go through the in-​store pickup.
He had to take an hour long bus ride after he got off work from The Grove to this location. When I finally met up with him, we waited a really long time for them to find two of his orders. Cashier Cassandra said they couldn’t find one of the games, so she was going to process the refund back onto his card. They found the game right when she «supposedly» processed the refund, so she said she had to charge the game again. As for the other order, my husband checked the bag, and it ended up being some Disney Minnie Mouse DS game? That wasn’t what he ordered.
Somebody obviously didn’t know what they were doing. I take that back. NOBODY seemed like they knew what they were doing. They all seem so lazy. Being here just sucked the life out of me.
A few days later, when my husband checked his credit card statement, he saw that he had been charged twice for the game that was supposed to be refunded. He ended up calling the store, and as you can imagine. he was advised to call corporate office then advised to call to the store. This went on and on. It took a while for anybody to actually resolve the issue. He did this for a few days, hearing of promises that he will see his refund back on his card. Eventually, someone from the corporate office called the manager, and said it’d be alright for him to go back in person to get his refund.
What a nightmare. We ended up going back, and he was told to ask for Monica. We waited for ANOTHER lonng while. After all the waiting, we finally saw Monica. She was probably the ONLY helpful Kmart employee. She couldn’t find the transaction, but she decided to just refund him back in cash. At least he got his money back.
Oh yeah. Cassandra was there too, and she asked my husband «Was I the one that processed your refund?» This may come across offensive, but I have to say it… We are like the only two Asians in this whole damn store! How can she forget him? We stick out like a sore thumb. I guess it’s not that big of a deal, but this is coming from a place where we’ve been through so much hassle because of YOUR MISTAKE, CASHIER CASSANDRA… you could seem a little more apologetic!
If I ever see my husband on Kmart’s website, they can guarantee I will do everything I can to make sure they don’t get any business from him.
NEVER AGAIN…

From all the kmarts I’ve been to this has to be the ghettoest one of them. I guess because of the location is the reason why it is so guess can’t really complain. Throughout the the store it smells of little ceasars pizza since there’s one by the entrance of the store and doesn’t seem to be no ventilation system or that it just doesn’t work. Plus another downside was it was pretty hot throughout the store to besides the electronics department was moderate.

The worst kmart ever. I was driving through this area, and stopped here to get something for my little girl. First of all it seemed VERY dangerous over here. BUT I was in a fix and had to stop.
The customer service was TERRIBLE. You have to wait a long time if you go to the jewerly department and the store itself has hardly any cashiers. When I went over to the food department, I saw one of the people who make the pizza do something disgusting and then touch the PIZZA oh heck no, I got right out of there. NEVER would I go back there again. Bad customer service, low cashiers, and unsanitary food conditions and somewhat nervous about he people that looked like they were just released from jail shopping there. I’m not judging, I’m just saying.

NEGATIVE STARS!!!
I cannot believe this Kmart is even open. It is disgusting, everything is on the floor, bathrooms are horrible and their customer service… well let’s just say they have no clue what customer service is. The «manager» and employees are rude and their checkout lines are looooonnnngggg! Seriously I don’t know what these people get paid to do. By all means, just AVOID IT!!!
My fiancée and I went in there trying to buy an ironing board. We waited in the checkout line for about 30 minutes and when it is our turn to pay, the cashier tells us that her register froze and we need to move to another line. WTF just like that? No priority no nothing? Just move to another line and wait another 30 minutes? We asked to speak to the manager, and you know what he told the employee to tell us? That if we wanted to talk to him, we needed to go to where he was. WHAT?! My blood was boiling, I left the ironing board and walked out before I caught a case!
I am doing everything possible to report them to corporate.