Swan Inn Motel

You’re right the guy who runs the front desk is a dweeb. I have been staying here every year for Art Prize and my parents used to stay here cuz they built their house around the corner. Every year we have to ask for them to turn on the heat thankfully this year it’s warm enough. I came with my friend this year and we split the cost of the room and the man at the front desk said «good I have two credit cards to charge for people smoking in the room» and we don’t even smoke! Yeah it’s cheap but I think this is the last time I’m going to stay here what an idiot and my friend said he looks just like Norman Bates. Lol.

WORST HOTEL EVER! I will never return and advise all looking for a budget hotel to stay far away from this hotel. The gentlemen at the front desk has horrible customer service. When we walked into the office nobody was in there. We had to wait 10 minutes for the gentlemen to come to the front to check us in. Then he says the room was not ready. We had to wait another 20 minutes for them to clean the room. The A/​C unit did not work! It was hot as hell and the A/​C rattled all night long. The bed was hard and firm not comfortable at all! My wife is pregnant and she could not sleep all night long. We both woke up sore, tired and sweaty. Went we went to check out we checked out at 12pm. The gentlemen at the front desk said I am charging you another $ 20 for late checkout. I said you never told me there was a checkout at 11am and you never said me sign any paperwork stating that either. He said everyone knows that. I was furious. Then I told him that we had a horrible stay, the a/​c unit did not work it rattled, the bed was hard and we didn’t get any sleep. He said nobody has ever said that before. And then said ok and slid the glass door shut in my face. I was just so stunned by the whole experience. After leaving I find out that gentlemen had the gull to charge me another $ 20 for the late checkout after I left without my authorization. I did not sign anything and he just ran my card behind my back. I will be disputing this and reporting to the BBB. The gentlemen at the front check needs to be FIRED. I couldn’t be more upset about the whole experience!

I recently stayed here for the first time & absolutely fell in love with this motel. I’m a fan of those somewhat retro somewhat new places, and the Swan Inn truly has both of those going for it probably the most obvious trait for this place is that they execute very very well at what they do. No the rooms aren’t brand new but where everything needs to be clean and taken care of it is. There is fresh caulk everywhere fresh paint everywhere and everything was very very clean. New carpet. Clean. It is so obvious that they care about this place– it’s refreshing Housekeeping does an amazing job here it was truly my favorite place to have stayed on the road in last few months. The bed was very comfortable the cable selection was incredible– full Comcast menu– and it was a wonderful surprise to come into a motel room that featured three windows! including front and back. The breeze and light was great, and the room was not shaped like a box. Very cool.
When I came in around 12:30, the manager gave me the choice to check in early which was incredible because I got a lot done before I head to leave in the evening for my appointment. I didn’t want to leave! Love the old touches like the knotty pine ceilings in the hallways outside the rooms and the door mats! everyone had a doormat not something you see everywhere like I said they execute what they do very very well it’s a very well-​kept place you can tell that they have pride in it and it shows.
I didn’t have any frills like a microwave or fridge, but the ice machine was fine and very clean, often an appliance not cleaned at most motels.
Couldn’t beat the price either.
Do yourself a favor next time you going to stay in the north side of Grand Rapids check out this one. Its worth the mile mile and a half trip north on Alpine versus the chain motels that are all over the city. definitely glad I stayed here and will definitely be back again!