Holiday Inn Concord Downtown

Terrible customer service. Front desk employees are rude, never smile, and look like they’d rather be anywhere else. Attention to detail was awful, my bill was messed up at least 2 times and I owed money at checkout as they «forgot» to charge me for my last nights stay. What?! Then the woman had the audacity to say she didn’t understand why I was less than pleased. There was certainly no apology because «it wasn’t [her] fault». She looked at me like I was crazy and she hoped I’d leave soon. This was coming from a MANAGER mind you. I will never go back to this location, nor to any other holiday inn either out of principle. I regularly receive better service at gas stations and fast food drive thrus.

I did not have high expectations the first time I booked my room here, but was left very impressed! the front desk was always very helpful, and we had no problem checking in early. When we checked in, we were immediately given coupons for 2 free food or beverage items from the gift shop (which is great, because we always end up hungry after hours)
The room was surprisingly spacious, the beds very comfortable (8 hours sleep uninterrupted!
That’s a rarity especially in a hotel), an the hotel is in walking distance to many great shops and restaurants (Go to Hermano’s for dinner!)!
the room service breakfast left a little to be desired, as the bread was barely toasted, but it was still nice to have it as an option and not as overpriced as I have seen elsewhere.
Overall, I was very pleased with my stay here and will definitely return!
Update: We have stayed here again for graduations, and had adjoining rooms. Wonderful stay, wonderful staff, very affordable! Highly recommended!

I haven’t traveled for work for that long but I’ve learned that a good policy is to always ask upon arrival if the card (my card) will be used just for incidentals. There was a distinctly sharp no from Melissa at the front desk, followed quickly with a sneering look as if to say ‘duh, don’t you know that?’ In fact I don’t know that, because this is the first holiday inn Ive stayed at where the answer was as above. And I mean it when I say sneer, there was no friendliness and no welcome at all. Kristin looked friendlier maybe she will help. I explain to Kristin that this may be a mistake, because it was not me who made the reservation since its for work. She didn’t care. «Well we don’t have any authorization so we have to use this card.» Again, this is said like ‘no duh, idiot. Don’t you know the rules?’ Well
In fact I do know a rule when it comes to customer service at a hotel, I just left the hotel industry not that long ago, and I did a good number of years at the front desk. Treat someone like you’d want to be treated, for future reference. You never know if they’ll write a review of you angrily and with clarity immediately after suffering through your muted condescension and lack of personality.
Kristin must be friendlier, I thought. She was just polite to the guy who asked a question before me. Nope. Kristin turned it up a notch with the eye brow raises and the equally condescending attitude. Again she repeated that they have to charge me. Bear in mind I’m well aware that the room isn’t free (though it should be at this point as I sit here writing this). They both offer me no alternatives, no possible solutions except when I say «I’ll try calling the office to see if they can help, I can’t put this on my card because my account will go negative.» Kristin answers «well I’m sure the office is closed so what we can do is charge your card now and change it over in the morning.» Not bad Kristin, but I just told you that I wasn’t the one who reserved the room, and that I couldn’t afford it on my card. Holiday inn should have a record that I’ve stayed at their hotels MANY times the last 4 months, in fact I was in the Cambridge Holiday inn just last night. Also, how are you sure that my office is closed? Do you know something I don’t?
What happened to professional courtesy? Why do I have to feel like I’m really putting you out by politely trying to figure out what the problem is. This is decisively and definitively NOT good customer service. At the very least, try to be a decent and empathetic human being. See my license you just asked for? I’m not from this state, I’m traveling for work, not pleasure, it’s lonely enough as it is, you should make someone feel welcome, period. Suck it up that it annoys you that I can’t afford the room on my card, suck it up that my job made a slight error sending the confirmation over. Is this how you are trained to deal with a small problem? How is it possible that I, the person potentially sleeping in their car tonight, am calmer and nicer than you, the two people who are supposed to make someone feel like a guest?
I call my job, they answer. They ask to speak with one of the front desk employees, they are both annoyed and don’t want to get on the phone. Kristin grabs the phone unhappily and it turns out we did send a confirmation to you guys via email, you just weren’t paying attention.
No apology, no kindness. ‘Here’s your key you’re on floor this, and you have a coupon for that, seeya.’ They seemed like they were almost disappointed that it worked out. It was like a bad sitcom. Like some kind of crappy deleted scene from Curb your Enthusiasm. Curbed indeed, I’ll be sure to not stay here again.

I really enjoyed my stay at this Holiday Inn. It’s close to the highway and has plenty of restaurants nearby. I walked to a Friendly’s.
I’m very particular about pillows, and they had a range of pillows on the bed — I was able to find a soft one to my liking. Generally was just a very nice and clean hotel with a friendly staff..

I stayed here for a couple nights prior to my wedding. The staff was very friendly and accommodating.
The first night, I was supposed to be staying in the room adjacent to my parents. The front desk told my parents this when they checked in. But I was actually a few doors down on the other side of the hall. Could have been worse, it’s not like I was on another floor or anything.
The next day, I guess there was a water leak in the room above my parents’ room. So, the gave my parents a suite, and the two surrounding rooms. Quite the upgrade, if you ask me.
As for the quality of the rooms, I was very impressed by how big they are. Also, in my experiences, I thought it was uncommon for a hotel room to have a small refrigerator. Every room had a larger mini-​fridge, and a microwave, which is pretty awesome.
However, I did notice that some features were kind of tarnished. For example, the curtains were a tiny bit discolored and had a couple holes in them. Stuff like that.
So, if you’re the kind of person who cares about every little thing being spotless and perfect, you might be bothered by that. I, however, am not that type of person.
The bed and linens were clean, the staff was nice and friendly, there was ample parking, they had a pool and a hot tub. 5 stars from me.