Lowe’s of the Woodlands

Went to buy fencing the people in lumber were very helpful had plenty of wood to choose from got in and out very fast had plenty of help loading excellent service

We walked in 5 minutes til 7pm and right after we walked in some lady said «we’re closing.» The door says 8pm, Google said 8pm. We asked and she said they changed the hours today. You would think they would give a little grace since most customers wouldn’t know… but nope. One minute later, the announcement over the intercom said «We are now closed. Team members please check your area and aisles and direct any customers to the registers. The last register will be shut down in two minutes.» That manager lady didn’t give a damn, we felt rushed, and a lot of customers were confused and as we were all ushered out, some told her, «look the hours are posted here… says 8pm. wth?» I think they shouldn’t change the hours until they are posted correctly. So, we just left, obviously, no purchase. Overall, very rude and no customer care.

I had gone to Home Depot to buy Tile and Carpet for my house. I thought well, I will check out Lowes in the Woodlands. I chose to get my tile and carpet from Lowes even though it was cheaper at Home Depot. The service seemed better but when the tile was installed it was a different story. The day the installers came-​they told us that we had to go buy transitions before they would start installing. That didn’t make sense but we ran to Lowes bought them and took back. The installers again said, no those transitions are incorrect. That night we went back to Lowes and spoke to Trish, who sold us the tiles. She said, they were the right transitions. Trish had to go and show them how to install them. After 4 days the tile was finally laid. However, it was un-​even and they had not put mortar under several of the tiles. I went to Lowes 6 times the first week to let them know of the problems. No one called me. I went up the second week and spoke to Dale who ensured me, he would definitely email the Department Manager Pam, the Store General Manager, and Trish who sold us the tile. Again, no one called. I waited a week and still not call. When Pam and Trish, finally came when they were installing our carpet on July 2^nd. Our tile was installed on June 6^th and it took this long for someone to come out. They told me they were going to send out the installer to look at it. The installer Joe was very helpful and nice. He ordered the tile which he had to get from another store. I took another day off and the installer came out and said, due to there’s so much un-​even tiles, broken tiles around the borders, and no mortar that all the tile had to be torn out & replaced. During this entire month-​we could not put our bathroom and kitchen things back in those areas due to them having to fix this. We cannot put our kitchen table back in or furniture back due to trying to get them to come fix it. This has been a mess and now we have to have a pay a plumber again to move out our toilets and sinks again to have them re-​tile all the kitchens and bathrooms. We spend over $ 5,000 and I have to take off over 5 days and my roommate took off 4 days to get this taken care of. This is costing me more than if I had bought it somewhere else. The managers finally called once I made a complaint with Lowes Customer Service and they said, well its taken so long due to we had to schedule the installers and there will be no compensation for this due to we got to give them another chance to do it right. Now, I have to take 4 more days off, hire a plumber to move toilets & Sinks, and pay someone again to move furniture again. I normally don’t complain but when I received a phone call from the manager stating it’s taken so long due to the installer’s schedule. I know this is not true due to it took them a month to even come and see the mistakes that were made by the installers they hired to do the job.
Lowes told us not to hire our own installers due to we wanted it professionally done with no mistakes. This has made me think I could have done a better job myself.
I’m not a happy customer.

Great store. Very clean. Friendly staff. Honors the veterans discount most of the time.

Bought carpets and installation ($ 7000) Installers stained the carpet with dirty shoes, left the job after one day to be back next morning Following day came back to tell me they need to finish other jobs and wont be able to finish up my house! Talked to the manager, who promised me to look into the situation, but never called back! Suddenly after two days Loews came back with a different crew to finish up the mess.
They also overestimated the amount of carpet needed for the job, and simply hauled away the 170 sq ft of new/​extra carpet with the promise to refund!!! Never got a dollar back, because carpet was not in one piece!
Do not use them, they do a really bad job and have the worst customer service I have ever seen! Will never go back!

I was at Lowes wanting to buy several items for a rent house that we had to fix. First help was pretty nonexistence. After about 30 minutes I got some assistance. Was purchasing a dishwasher sink faucet and a few misc items. Went to check out and my credit card that we only use when we have to repair a rent house was cancelled. Was told if you do not use it every 9 months they cancel it. Since it had been to long they could not reopen it but I had to reapply. By this time I had spent about 20 minutes trying to check out. I asked them to hold my items at customer service and I would be back with a check I called my husband who had the correct check book and he headed to Lowes but they had put my basket somewhere and no one knew where. It took him another 20 minutes to find it. He finally checked out and we were to get a call scheduling our delivery of the dishwasher. Well they use 3P delivery that has a one star rating and I think that is too high. They are rude lie to you and make no attempt to keep a schedule.
The only reason I give a two star instead of one is that when you finally get help they were helpful. Unfortunately it takes forever to find an employee

I’m not crazy about lowes but this one seems ok. Well kept, and somewhat easy to navigate. I am always amazed at how well the employees know the store… how do they do that?!
My dog is welcome here, that’s worth an extra star.

Eghh. Good and bad. Tough to find a worker occasionally on the weekend as they are busy. Had a horrible experience where their printer in millwork was down and they didn’t give me the proper pick up receipt for a door I bought but was picking up later. When my contractor showed up to pick up the door with the receipts they provided… they wouldn’t give it to him. After a couple hours on the phone and much of my time wasted, they finally checked the video and allowed us to pick the door up.
They do have a good selection and clearance with knowledgeable associates when you can find one.