Pizza Hut

Got a raw pizza-​delivery disgusting! Buffet was not fresh on another visit.
Not up to chain standards.

It wasn’t busy when we arrived into pizza hut.
We placed our order for carry out, the woman said 30 minutes.
Although, before she started my order she was putting parmesan cheese in containers… (no gloves) she then went to take my order and was working on the computer…(bare hands) then after she went back to putting the cheese in the containers. Still no gloves. The more I just sat and watched none of them were wearing hair nets.
I went to use the restroom. My mom always told me if the bathroom is dirty you can’t mask it with air freshener. The bathroom had crust around the sink and paper towels on the floor.
The staff were very helpful and friendly custmer service is very important to me so it did help that they brought a smile and were very welcoming.

Terrible! Employees were so rude, order said it would be 30 minutes but ended up waiting an additional 30 minutes inside waiting for it to be ready.
I took a peek into the kitchen area and let’s jut say I wouldn’t be ordering from there if I had seen it before ordering.

I like many others would give «no stars» if that was an option. Let me tell you about my experience on May 23^rd. Every Saturday after the evening church service our family has «family movie night». We order pizza and go home and watch a movie together. Normally we go to Little Caesars but thought I would give Pizza Hut a try, what a mistake. First, I ordered on line at 2:47 pm for pick up at 6:45 pm. That part went fine. At 6:45pm I walk into Pizza Hut and it was busy, I waited in line for about 7 minutes and pay for my order. I mentioned I was here for 645pm pick up and the girl sees my order in the computer, takes my money and says it will be right up. I waited till 7:10 (mind you my children and mother in law is waiting in the car) and decided to check in since I see others getting their pizza. One of the guys making pizzas looks at the order and says «It will be about 30 to 40 more minutes» I said «WHAT! I ordered ahead for pick up at 645pm! Does that mean nothing??» I was very put off. He said the computers went down, whatever. The girl who took my money never mentioned anything about computers being down or a wait. It was clear they missed my order. I demanded my money back and asked to speak to management. The only person who seemed in authority wouldn’t look me in the eye and just repeated over and over «I just got here». Never once was I offered compensation for their mistake. I was very put off and had to run through the Wendy’s drive thru for our dinner. I will NOT return to this Pizza Hut, ever.

I ordered pizza and wings at 5:30ish, got my order at 7:10 — 7:15. I gave my daughter a couple slices of pizza and she found a roach egg between the 2 pieces. when I call nobody answers the phone! My pizza and wings were also cold

If I could give no stars I would. This was my 3^rd experience with this Pizza Hut since I moved to converse 3 years ago and it’s by far the worst.
First time I walked in and had to call someone to get their attention to assist us as if we were invisible and unable to be seen.
Second time we ordered late around 9pm and had to call 2times until the manager assured it was on its way, and gave us the order free… Food was delivered near midnight.
Third time was today, again I walked in with my two kids, this time for a take out order, and after 10minutes I just left. I decided I’d rather order online. Well, after an hour and thirty minutes I called to ask where my order was and they told me the cook was just about to cook it…
Let’s just say I didn’t even have a Unilocal (since my wife is the Unilocaler) until this JUST happened. So yeah… Customer service is key.

Ordered at 5:26; got called at 6:27 card was declined (but no reason that it should’ve been) but gave new card number and was told order was on its way; 7:33 called restaurant and was told it just left the store so it should be here shortly; 8:20 called store and was told driver had multiple deliveries but would call him to make sure mine was next; now it’s 8:58… WTH!!! Ugh! Why won’t it let me give a zero-​star rating?!

This location consistently gets my order wrong… they even gave my pizza away to someone else once. I agree with others that say they don’t cook the pizza long enough either.

We never order Pizza Hut because we’ve had several bad experiences. After a few years of ignoring their existence we decided to give them another try. Ordered our pizza at 5:00 pm on an uneventful Thursday., at 6:10 I called for an update and was rudely told how they got slammed and didn’t have time to call every customer to update the delivery time and then hung up on. 20 mins later our pizza arrived… COLD! And by the way the cheese looked, it wasn’t cooked well in the first place. Called back to ask if I can bring it to them for a refund, got told I would receive a credit and hung up on again… How can you credit me without any of my information? We always order Papa Johns and now we know we will definitely continue to do so.

How they gonna misplace my pizza? Luv Pizza Hut, but hate this location. They were suppose 2 b closed at 11 on NYE, but closed at 10:30? THIS SUM BULLSHIT!

Ordered my pie at 4:50 pm… called one hour later no pizza,. Got hung up on after an excuse about the driver having multiple orders. I live 5 min from them. Called back ten minuter later, still no food. I had them cancel and refund my order. Never again. The last one I ordered was luke warm. So, I should have expected crappy service.

Ok, I’ve had fond memories of Pizza Hut from when I was a kid but I haven’t been to one in years! I don’t go because my husband doesn’t like it so we always eat somewhere else. Well, my 4 year old asked me if we could go to Pizza Hut for dinner while Daddy was out with his friends so I said, what the heck, lets go!
When we got there, everyone was rushing around and didn’t help us until I stood there staring at them like and idiot, then they told me to go sit down (granted it’s Friday night at 6:30 so of course they are busy). My two daughters and I go from table to table to find which is less sticky and settle on a booth which had a dent in the wall and ripped cushions. We waited 5 minutes before our server came out to greet us and get our order. She was very awkward which made it difficult to place my order in the first place. Then, she disappeared for 10 minutes to go get our drinks. We were the only ones needing service in the dinning room so I don’t know what could have taken her so long. With the drinks, she brought coloring pages for my girls but no crayons. Then, after setting down our drinks she just sat there staring at me so I figured she wanted my order. I ordered 8 hot wings, bone-​in, with Ranch and a personal pan pizza. She then asked me if I wanted ranch or blue-​cheese (hello!) and I repeated Ranch. Then she said, «So that’s going to be 8 mild wings…», and I again corrected her. She walked to the back before I realized they didn’t have crayons so I searched her down and all she handed me was a pathetic bucket of used, broken, dirty crayons. By the time our food had come, 30 minutes had passed and my 2 daughters were done being patient. My wings were cold and horrible! Not worth what I paid for them at all. My girls enjoyed their pizza so I’d have to say that’s the only good part of it. She did not refill my drink and she did not return to my table after dropping off my food. I had to go to her for the check and all she said was, «They’ll take care of you». The girl at the register then turned to me and said, «I either just want to cry or go home!» After handing me the receipt to sign, she walked away, and that was it. With tip included, I paid about $ 19.
I will not be going back to Pizza Hut. I can get Awesome pizza at Papa Johns or I can get cheap, but still delicious pizza for way less over at Cici’s. If you are going to go to Pizza Hut, don’t go to the one on FM 78.