AT&T

Customer service refused to acknowledge me or help me until my husband was in the store with me! I was baffled — he’s not the account holder, I am!
I’ve never been so blatantly disrespected or disregarded because I am female. No apologies for the «confusion» were made. Very unhappy with the staff there and will not return.

We had a great experience at the AT&T store on Miracle Mile, Coral Gables, on Saturday and today. Reggie addressed our issues on Saturday and we were able to bring in the phones on Sunday and have them set up and all added to our plan. Everything went really well… Also, the wait time on Saturday about 11:30 am was 10 minutes and on Sunday about noon was 5 minutes.
This is a great service provider !!!

I’ve been to this store several times, as I used to live in the Gables and now it’s still the closest store since moving closer to the Grove.
The staff has been excellent here, always knowledgeable and I’ve never felt rushed or pressured into a new contract. I was just in this past week to get a new phone and found out I could actually save money by switching my outdated plan. On another occasion an employee here helped in tracking down some fraudulent purchases when I fell victim to Id.theft.
Only cons here is the wait time; they usually get a ton of people passing through the store because of their location on the Mile. Suggestion: institute a paging system that allows people to leave the store when wait times are too long, that will allow them to get something to eat, run errands, or pay for parking while they wait.

I am in this office now and the person attendant us Orlin is really bad. He don’t care about the customer, very slow and I hope I never coming back to this office
The service I receive in this ATT office by Orlin was so bad. Some of the excuse to don’t do he’s job was «the Internet on this office is really SLOW»
So image my internet in our house is service by ATT too
They really need to pay attention who working there

I live on South Beach and it was during Art Basel so I decided to go to the Gables and avoid the craziness. I called the store in my home and they put me on hold. I got in my car and got some bad traffic and headed to Coral Gables… remember I am still on hold. Finally arrived to the gables, had trouble finding parking found parking paid the meter and proceeded to go into the store… still on hold. I walked into the store and told the girl that I just drove across town in bad traffic and that I was still on hold… she looked at me like. who cares! Super rude young girl! I asked her a few questions and she told me it would be at least an hour wait. Meanwhile I am still holding my phone and still on hold. I asked if I could to talk to the manager and the girl disappeared. She finally came out about 20 minutes later and I said, is the manager coming out to talk to me? She looked at me puzzled like” why are you still here?” She said” he’s at lunch, and will be back in an hour”
. I asked her, the name of the manager and she said «Cesar». Meanwhile I am still on hold… I finally left about ½ hour later with not one other person even coming up to me to see if they could help me… still on hold… Got in my car… still on hold. and hung up my phone. If you like being treated awful and rudely and getting ignored when you go into a store to spend $ 700, Then go to this store… If you think $ 700 dollars should buy you some courtesy and customer service go elsewhere.

Awful awful awful awful waiting time. Have been sitting in their lobby for the last 75 minutes without anybody taking care of us. They are seriously understaffed and moving very slow

Worst store ever! Employees are slow and rude and they act like government employees! Awful and never a good attitude!

If you want to waste your time this is the perfect store for you to come to. They initially told me I should just go to apple. Bad service. It’s just awful!

The worst service I had ever received. Looking to get a new phone and new contract. Sales person was Rene. Never had a sales person as rude as this person. I couldn’t believe it. Was ready to buy my new phone but due to the rudeness of this employee o decided against it. I will purchase it from another AT&T. This person lost himself an easy sale. Did not try to engage us in conversation. Did not talk much. Did not answer questions well. This particular sales person was probably the worst customer service experience I have ever had.

I walked into the store very excited this morning with the idea in mind of getting a new iPhone. But I was very disappointed when I learned that AT&T is no longer doing 2 yr contracts at their retail stores.
In order to get a 2 yr contract you have to go to a national store (Apple Store, Best Buy, Etc) or do it online.
I guess they continue to make things more difficult for the customers and better for their affiliates.

The only reason why I’ve went to this AT&T location is because it is close to my house. Otherwise, I would never visit. Every single time I have gone they are always in the back talking and not paying attention to customers. They also are very difficult to work with. Any other AT&T location has helped above and beyond this one. Don’t waste your time.

After been a client of this store for more than 15 years and received an excellent service from Christian Portillo, I have to admit that since he left the store there is nobody with customer service skills in that place nor even the managers. If you go to that store be prepare to wait for more than 3 hours, and receive no service at all (Daniel S and a manager call Maria are the worst). I call ATT and complain about it, so far 1 week later I only been receiving text surveys. Please don’t go there l!

SLOWEST. STORE. EVER!!!
Was waiting for 2 hours just to turn in an iPhone for my next plan! On a Tuesday!!! Wtf!!! Called ahead of time and no one answers the phone either.
Do not recommend. Run away.

Didn’t want to give this store any star! Bad service and bad attitude. Start with the first guy, I think he is the manager (look kind of young, wearing white shirt), have a very bad customer service. No greeting, no smiling to customer. And I saw this guy right when I walked in. Make me wanted to turn around and go somewhere else. Your work is CUSTOMER SERVICE !! At lease make the customer feel welcome when they walk in. Every staffs look confused. The gal who got my name told me, the wait time would be around 15 mins. Wait and wait… Almost an hour! And when I got a chance to talk to one of the staff, she was unable to help me with my issues. Wasting my time here.

Terrible service. Ive been a client for over 10 years. First thing was a guy asked for my full name at the entrance which he couldn’t get right. Then, their top seller phones are unplugged with no battery. Store is very disorganized. After 40 minutes discussing the features of the iPhone the rep went back to get my iPhone 6 and got back 10 minutes later saying they were out. Time wasted.

If you are planning on going to this store, STOP where you are right now. Get back in your car and drive to the store on Kendall Drive and South Dixie Highway. At the Miracle Mile store, the customer reps are nice enough and are very helpful all the way through the deactivation of your old phone and the activation of your new phone and then when the deal is being finalized, you are told that the manager (Manny in my situation) will not do the deal and you have to pay more. .. a LOT more. When you decide to cancel the deal and reactivate your old phone, AT&T begins experiencing «problems» with reactivation of your old phone that «is going on at every store» and they «are working on it.» After about another hour and forty-​five minutes, if you haven’t agreed to pay the extra money just to get out of there, your old phone will come back on line.
Go see Maria Erigoyen at the Kendall Drive and US 1 store. She treats you with courtesy and respect instead of like a moron.

If you value your time and want anything done correctly, proceed to run immediately to ANY OTHER STORE! About 1 out of 10 times, they will do something correctly so I suppose they aren’t a total failure. If you come back to the store after they screw things up, expect to wait in the line again. They will not acknowledge their mistake, they’ll just attempt to make you suffer by having you wait again.
Ivan, the current sales manager, has absolutely zero management skills. Their brain-​dead sales team made a mistake and sold me a phone that I couldn’t use with the given services. Upon my return, I was told I would incur a $ 35 restocking fee for the phone. Our last bill for one account alone was $ 13k and, on average, is about $ 11k. Combined with the other account we have, our monthly expenses at AT&T exceed $ 15k on a regular basis. Now you would think, as someone who is a manager or even someone who has more than 5 brains cells, they would shut up, absorb the cost and reprimand their incompetent sales person. NO, this is not what they do here at this lovely store. Ivan the imbecile refused to issue the credit and when I gave him a piece of my mind, he refused to refund anything. I proceeded to call AT&T and ended up getting my refund anyway, but I shouldn’t have had to do that. I really don’t care too much about the $ 35 fee, but it’s just the principle of the matter and the refusal to accept their own mistake.
In conclusion, what you should expect when you arrive is the following. Long wait times, stupidity, incompetence and lack of any customer service. If you decide to go to this store, you’re in for a bad time. Don’t say you weren’t forewarned!

Don’t come to this location. I had made an appointment at this branch and we waited over an hour and a half we stepped out to put money in the meter and came back and they said our turn had passed and we had to wait another hour.
They were not apologetic or friendly. My grandmother needed a chip for her phone, so i was with my grandparents and they were tired of standing around. The employees were rude and the only person who tried to help us had no authority to do anything about the situation.
We left with no help.

I’m really surprised that this AT & T store has such negative reviews! I came here yesterday to upgrade my iPhone 3 to a Samsung Galaxy S4, and the workers here were nothing but attentive and supportive.
The second I walked in, I was immediately assisted. The worker who helped me looked me up in the system and couldn’t upgrade my phone right there because I wasn’t listed on the plan. Since my iPhone was dead, he allowed me to charge it while I made a few phone calls to adjust my phone plan. He was really patient because the whole process of adding my name to the plan took about 15 – 20 minutes. Once I was added, he explained to me that I could get some insurance plan for the phone. He was a bit insistent to buy it, but I didn’t expect otherwise from someone in sales. He also pushed to me a couple of services that included Internet connection, but unfortunately, I didn’t need anything else he was selling. Other pluses about this particular sales representative: He helped me take my phone out from a stubborn Otterbox case. Yes, I have trouble taking my phone out from my Otterbox case.
Overall, it was a really pleasant visit. It was fast, quick, convenient, and their worker provided me with exceptional customer service and answered all my questions.

The low overall rating of this AT&T location doesn’t surprise me. My husband and I have been in a few times and the last time was the worst of our negative experiences. The store was empty, so we figured we could quickly upgrade my husband’s phone.
After we put our names on the list (the normal protocol for AT&T stores, which usually works well), we walked around the store and browsed a bit. After we had chosen the phone we wanted, we started looking around at all of the employees standing around. There were at least 2 sales associates standing around, who MADE EYE CONTACT with us and then looked away. There were also 2 people who looked like managers or something, just chit chatting a few feet away from us.
We asked someone for help, and they said they would see where we were on the list. After a few more minutes, we decided to check in with the list-​lady, to see what was going on. A couple other customers had come in after us, and were also impatiently looking around to figure out why not one of the sales associates were able to help anyone.
Finally, we were assisted by someone, and the only reason I gave 2 stars instead of 1 is that this guy was very attentive and friendly once he was helping us. He was respectful, understanding our choice to keep our non-​data plan (we are a bit behind technologically-​speaking). I would rather drive a few miles away to visit a better AT&T store. I hope this store doesn’t discourage people from using AT&T, because service here really stands out in a bad way.