Sam’s Club

Had my headlights buffed so they are clear. Now one is worse off then when they did it. I went back to have it redone under warranty. Tell me in 2 hours I can get it done. I put my name down. In that time I run over to Costco and get tires/​rotated/​balanced and nitrogen filled. then went out and ate lunch. Went back to Sams and the guy now 2 hours later tells me it will still be at least 2 hours! so at least 4 hours just to start this little job of one headlight buff. I hope you notice the difference here between Costco and Sams. I will never attempt another thing with there Tire Auto department. Competely inadequate. OH BTW I bought rubber floor mats two days before no black in stock. The guy tells me because they are seasonal and wont be getting anymore in. SO I bought silver. Guess what color they had in stock today? More Auto department inadequacies. I hate Sams. Love Costco. If you have never been a Costco member do yourself a favor and cancel Sams and go get one. It is truly the best Store around.

I called sams tire center in corona to ask a question… I was tranfered someone picked up n said tire center can u hold well I was on hold from wildomar to corona with not one pick up… finally hung up. unacceptable SMH

Bryan from membership is very helpful.
Try to avoid food court since girls working there have nothing to do with customer service.

Had to call three different times to finally speak to somebody about pricing on a car battery was on hold for about 20 minutes awful

Pretty much all of my snacks, cereals and everything that I need to buy in bulk — I get it from here! It is pretty easy to locate — Google Map takes you right to the location. It has a private lot so there is ample amount of parking space available. Just be careful in regards to exiting out of the lot because from one exit is a right turn only and if you want to get on 15 freeway you would need to go to the next traffic signal and make a U-​turn from there.
Store is pretty clean and organized. I like the way the aisles and everything is organized at this store — makes it so convenient and easy for the customers to find things. They have few staff standing all over the store with samples of various things — I tried the quinoa flax seed chips one and ended up buying it. Now all of my coworkers and my boyfriend loves the chips! The check out line can get little busy but the people that work there are nice and always smiling so their service makes up for the wait time. I personally haven’t tried the food from the food court but it looked good, there is enough seating available near the food court area.
P. S. Gas at this location is cheaper compared to the regular gas stations.

Only some stuff is cheaper than the grocery store.
They don’t offer a lot of the low fat/​no fat/​healthier options for most of the items.
The man who greets you is not so nice. Also the lady who checks you out makes you feel like you’re stealing something.
Overall customer service is not the greatest.
If you only pick up pictures you still have to show receipt when you exit even though you pay when you pick them up.
Great customer service the guys who repair broken screens!
Pizza at the food court is good and cheap.
Sam’s Club is another version of Walmart a lot of angry, non courteous, trashy people. What does that say about me hu?
Have no other choice, Gotta buy piles of diapers and cartons of eggs.

As a new member I was experiencing Sam’s club for the first time. I bought a few different things and proceeded to the checkout. I was asked to present an item number to the cashier because the item I wanted was locked in a cage. While I was at the check stand, the employee, Lauren, was obviously training a new employee, Francisco. I had no problem at all waiting for her to go through each step to teach him how to operate the computer and cash register. What I did have a problem with was the supervisor that came over with the electronic I was purchasing, Yolanda, and how she spoke to the obviously hard working employees at the check stand. She basically humiliated them and made them feel inadequate and unable to perform the task at hand because both employees were embarrassed. I am grateful for the people who make this world spin and it seems as though at this particular store they are unnoticed and unappreciated.

Numerous times when I try to call to get transferred to the café, I have sat waiting on the phone for for over 4 mins for someone to answer. Is there no such thing as MULI-​TASKING at ANY of the Sam’s Clubs??? Even worse, is when the transfer does not go through and you are hung up on and have to re-​do the long process all over again.

Love this Sams. Even on the weekends it’s not anywhere near as crowded as Costco. Food court is good, prices are cheap. The sushi is good (for packaged sushi) and the rotisserie chicken is the best value in the place.

They let us in for a one day trial and they have seriously good deals but they are a little too far away from where I live. Nice alternative to Costco because they offer different brands and items.

I like it, I can always find what I need and then some. I can’t get out of there without spending $ 300. Great prices. I recently had a male checker in his 40s, I seriously think he was trying to go as slow as he could while checking us out. I got the feeling he hated his job.

I went to Sam’s Club the other day with my grandma, and she ordered a pizza from the food court. She is from Korea, and someone from the food court decided to write «CHINA» on the pizza box instead of her name that she had provided. Racist comments such as this should not be coming from any American business. I don’t feel safe shopping here.

Went on a Sunday… But not bad. Used self serve checkout. Food court was a bit slow but the cheap prices for pizza and a yogurt you cannot pass up.

Absolutely the best customer service I’ve gotten in a very long time. After being stranded at a gas station this morning on my way work, I called around looking for a battery that would fit my car. Mike in Tire/​Battery service answered my call and gave me the information I needed. He was friendly and efficient so I stopped price checking and decided to go there. Once I arrived at the store, he had a welcoming smile and a battery for my car. My car unfortunately needed some work done in order to successfully install the battery and Mike explained it all to me and was able to give me a referral to a local mechanic that was equally as nice and honest. My car was fixed and a new battery was installed. After a long and exhausting day, this single mom is thanking God for amazing people like Mike. Job well done sir and thanks again. You saved the day!

This review is for the auto center.
I needed a new battery for my VW beetle. When I arrived at the shop they helped me right away. I called other places such as auto zone, pep boys and big o tire and sam’s club had the cheapest price and they installed the battery for free. I didn’t have a sam’s club membership so I had to purchase one. However the cost of the battery plus sam’s club card was still cheaper than the other quotes that I got so getting the sam’s club was a bonus! I had always been a costco member so I’m really happy that I discovered sam’s club! Thank you so much John and Ricardo for helping me with my car troubles!

This rating is for the café only. I do buy from Sam’s but this will only be about the café.
Where else in town can you get a polish dog and (large) soda for only $ 1.62, including tax? And it is so good. If you don’t want a soda the price is about 20 cents less. Best soda deal in town!
I work nearby and (unfortunately) work every other weekend. I have an early lunch (10:30) and I offer to get lunch for my co-​workers on either Saturday or Sunday when I work. I usually get 5 – 8 combos. The staff is always pleasant and the dogs are ready, and wrapped in foil, quickly. They have ketchup, mustard, and relish with the lids and straws. You can get onions and sauerkraut from one of the servers.
I love the taste of the Polish dog so much that I don’t put any condiments on it. It’s always hot and juicy when I get back to the office. Lots of garlic in this dog. They also offer a regular dog too.
They have a wide selection of sodas-​Diet Coke, Coke, Cherry Coke, Vanilla Coke, Barq’s, Gold Peak Tea (4 flavors), HiC, Sprite, Powerade, and a few others. 3 machines are available for your use and you can get refills during the same visit. Cups are large and styrofoam so your drinks stay cold all day.
They also serve pizza (whole or by the slice); pretzels; churros, Icees, and frozen yogurt. My one complaint is that a while back they got rid of their soft-​serve ice cream and switched to frozen yogurt. It’s just not the same and taste horrible as a rootbeer float; chocolate sundae; or 4 berry sundae. The ice cream was so good. I miss it!
They changed they way the do their pretzels recently and you don’t have to wait while they bake them (most of the time). They have them heated up in the hot case and just need to add salt or cinnamon and sugar. They recently added a pretzel combo (with drink) this is great deal. I like their churro and at only 99 cents it’s a great price.
I’m a long time customer and plan to keep coming back.

Too big to care about customer service. On hold for 27 min to speak with manager just to have them answer and hang up. Nice

I’ve never been a fan of the food here at the pizza kitchen for some reason it just grosses me out…
I try their pizza long time and I have to spit it out it wasn’t something I could swallow.
Sometimes I just come in to check out the awesome new products they have and I found one I’m excited to be getting it this weekend
Everyone is always so helpful here, I dig that
I’ve bought many electronics from SAMs they have a awesome insurance plan you can get I definitely recommend getting that with your equipment it saves the stress in the long term

In our house, we have both Sam’s Club and Costco memberships. Each one has its benefits since some companies deal exclusively with one or the other (i.e.: Costco carries Tabasco, while Sam’s only seems to ever have Tapatio). I started with Sam’s because you didn’t have to buy in as large a package as at Costco, but that has somewhat evened out.
This particular Sam’s is a mixed bag. I’ve had great service in automotive with tires and batteries, but the concession always seemed to be overwhelmed. If you want a whole pizza, either call ahead or be prepared to wait. Rather than wait, we just order by the slice. That gives us the ability to have variety on the equivalent of a whole pizza. Sure, it costs a couple bucks more that way, but I’m usually home eating my pizza before some of those others even get through the line.
The product selection in-​store isn’t bad, but it does suck when they change a particular product line right after you found the one you like. This, however, also happens at Costco.
This Sam’s seems to have far fewer sampling opportunities as well. There is a self-​service kiosk that dispenses samples, but only of one kind of product. Today it was protein bars and the last time I saw it it was either Advil or Aleve. Just scan your membership card and the sample is dispensed. Unfortunately, the samples are almost always gone. The other «fresh» samples are few and far between. I think the most I’ve ever seen were 2 or 3 in the store at any given time. Costco has one every other aisle (I’ve seen people do the sample rounds at Costco as their dinner).
Perhaps the worst part about this store is checking-​out. I’m not one of those people that buys supplies for my chain of restaurants or an entire city block. I rarely even get a shopping cart because I usually only grab a few things, but I get to the checkout and they’re all 3 – 4 deep with people preparing for the apocalypse. The «Express» lines are self-​serve, which I do in many other stores, but these don’t accept cash. You have to use either a credit or debit card. I’ve tried these (and watched others), and there is often a problem with their machines. This results in requiring the assistance of a staff member… you know… one of the ones already tied-​up with scanning all the cartfuls you were trying to avoid. By the time you’re done, you should’ve just waited in one of the other lines. The staff has been nice and helpful, but it just seems like there aren’t enough of them.
All things considered, it serves my purpose for a few very specific items that are more cost-​effective here than buying them in a regular store, and the membership does pay for itself. However, I’d be lying if I said I’d never walked out of the store empty-​handed simply because the lines were too ridiculous. Whatever happened to common courtesy where you let the person with 1 or 2 items go before you and your 3 overflowing flatbeds?

MOUSE TRAPS IN THE FROZEN FOOD AISLE!!!
went to Sam’s, I went to the «sold as is» section of the warehouse (by the frozen food, right past the veggies) and I saw MOUSE TRAPS! No, not for sale. BUT OUT FOR THE STORES USE – TO CATCH RATS AND MICE! YOU DON’T SET UP MOUSE TRAPS IF THERE ISN’T A RODENT ISSUE.
I have never been a fan of Sam’s club – but i got a free membership in the mail and decided to give this place one last shot. The lack of service and variety as well as quality of the merchandise just does not compare to their other major whole sale competitor.
And now that I found mouse traps I am absolutely never going back. It’s disgusting and I am truly grossed out.
It’s not even worth the free membership if mice have crawled on my food.