Superburger

I was very pleased with the food and the service. Great burger with fresh fixings and awesome rings and fries. We had BBQ sauce with ours and it was sweet and spicy, oh so good! I am happy we tries this place and will be back.

So so so happy with the food, service and over all atmosphere of superburger Cotati! First timers today. Definitely coming back for more! Yummy!

Went here with my husband last night. So yummy and soooo much food. I’m glad I didn’t order a big burger, because the regular cheeseburger is so huge! Tots and onion rings are delicious and their shakes are expensive, but worth it. We’ll be back!

I seriously thought I had already reviewed SuperBurger but apparently I haven’t — so here it goes. We were real fans of the previous location. Every time we would travel out from FL during our LONG home renovation project we would try and pop in for a burger and garlic fries. So we were devastated when we saw that they had suffered a fire.
Then like a phoenix they arose from the ashes in this new Cotati location. So now that we have officially moved to the area we were happy to head out to try the new spot. It has a different feel than the original since it’s a bigger and newer space but they’ve done a nice job giving it character.
We enjoyed what really are knife and fork burgers just as much as before. The garlic fries are, well, really garlicky which makes us very happy. Some may think it’s too strong. We aren’t those people. We had no issues at all with service. We were greeted and seated right away and our server was attentive and pleasant and helpful.
All in all we continue to be fans.

Food was great, atmosphere was on point, and had good beer selection. They have a ridiculous number of milkshake flavors, I will have to try one next time.

Soooo much more seating than the Santa Rosa location!
Friday night became burger night and we tried this newly-​opened Superburger. Two months and going well, so it seemed.
Menu was the same but a nice addition, aside from the space, is the condiment bar. We ate more pickles than one ought but the wait was a bit long for the crowded restaurant. Nice way to pass the time. :) Friendly server checked on us often so no complaints!
My teenaged bottomless-​pit son ordered a shake and gave it a thumbs up! It arrived in the tumbler and man that was a lot of milkshakey goodness.
The three of us split the tater tots/​fries combo… hey… maybe next time we’ll ask for a TRIO of fried things. Wonder if Superburger would do that? (I like onion rings, son likes the fries, hubby likes the tater tots.) Anyhow, it’s a PILE of food and we couldn’t finish it.
Lastly, the burgers. You can’t go wrong with any choice.
Just my tip — their version of «medium» leans more to the «medium-​rare» side… and «medium well» looks more like a left-​wing «medium.» Just something to know when ordering.(I order medium most places but here… medium well.)
I’ll drive the extra few miles just because of the seating.

I really like Superburger. I had the basic burger and the flavor was awesome. One of our party ordered a customized Swiss and mushroom burger. The staff was more than happy to accommodate.
Lots of options on the menu, Great service, Great food! A little pricey but worth it. Next trip I want to try the chicken.

The new location is great and the new menu is even better than before. The burgers are outstanding and so are the sweet potato fries. We will be going back again and again.

As far as food goes, this place is good, besides their fries which are always really bland for my taste. But the burgers are great, as are the tots and onion rings. I’ve come here several times since they’ve opened and my experiences have been very good.
Fast forward to last night when my wife called to place a to-​go order and was told that they weren’t taking to-​go orders because of the high volume of customers dining in. What the hell is that? Turning business away because your cooks can’t put food in a to-​go box instead of on a plate? We would’ve gladly waited extra time if need be. I’ve never experienced customer service quite like that in any restaurant in my life. It makes me never want to go here again just out of principal. We have two kids, one of which was born just days ago and we weren’t in a position to go there, sit down and have dinner. And basically what we were told is «tough shit.» That just doesn’t seem like a good way to treat your customers, especially ones that frequent your establish often. Or used to anyway.

This is what a great Burger place is all about. When they lost the Penngrove place due to someone else’s fire it was a tragedy. But out of the ashes came an even nicer place. And not just saying that because it’s half the distance to my house as the Penngrove one was. :-) Burgers were great at our table. When asked how you want your burger cooked I do recommend asking for a hair lighter than you normally get. Such as Med Rare to get an actual Medium. Very friendly staff, very clean place with great food and beer selection.

Best burgers in Sonoma county. Super friendly service. Love Shay, recently promoted manager :). Love all the interesting meats and topping combos. And beer!

This place has room. Even has Beers and Wine. the Shakes are awesome! Its worth the drive from Santa Rosa. service was fast friendly for a lunch time rush. Great Job Guys. Keep up the good work!

I love super burger… I really do.
And I have 5 stared the last Penngrove location and the 4^th Street location.
However… I wish I could say I was happy about my experience. I was very excited and could not wait to try out their new location. I decided to drive down to Cotati from Santa Rosa to give the new location a go. It was a rainy Sunday morning at 11am.
Super Burgers food has not changed. Their food is still consistent. And the menu also appears to be the same.
In fact, I even love the décor and the modern clean look of the new location. And the condiment bar is a super huge plus because I LOVE THE HECK OUT OF ONIONS!!!
The reason I am only giving this new location 3 stars is because the lack of D– service. I arrived with one other person. And there was only one party of 4 sitting at a table. We stood and waited to be seated for over 5 minutes. We were just about to grab a menu and seat ourself before we were noticed. After finally being seated, we waited another additional 10 minutes for a server to come to our table. So now, this is 15 minutes that have gone by since we first walked in the door. I was hungry and very thirsty (from indulging a little too much from the night before) We sat, and watched 5 – 6 very young servers just standing around, not paying attention to guests, talking amongst themselves, laughing, looking at their phones, ect.
My patience was going out the window and much hunger was only continuing to grow. Like I said, I love everything about Super Burger and beyond. However, I would suggest for management to make a regular meeting with their employees. I would be willing to go back and give it another try. And if service is improved, I would be happy to re write my review. But I would much rather eat at the 4^th St location in SR.

I came in for a quick lunch on a Tuesday. I was greeted quickly and seated. A menu appeared and I ordered an Arnold Palmer and a Superburger.
The waitress was busy but friendly. They have a large selection of burgers, chicken sandwiches, and hot dogs. I think a standard burger tells a lot about a restaurant so I stuck to the basics, a cheeseburger and Coke slaw.
The burger arrived quickly and I was happy. This burger was different from a fast food burger in that the meat actually has flavor. They also had a pickle bar where you can dress your burger. The Coke slaw was lightly sweet and went well with the burger. I wish I lived closer, I’ll be back.

Finally I got to try this establishment out, so many of my friends have been raving about this place and now I can finally be part of the «rave.» Split the deluxe lamb burger and the bbq burger. Both cooked to perfection, the bun was light and fluffy and each burger was layered with just the perfect amount of sauce and accompaniments that allowed the meat to shine. The garlic fries and onion rings were yummy and our waitress was all about customer service. I asked if she could bring out all the dipping sauces for the fries and onion rings and she was more then happy to oblige. All 5 sauces were amazing — specifically the bbq and thousand island. Thank you Superburger for making my taste buds happy and slapping «A Fan» label on my shirt.

Mediocrity abounds in superburger from the moment I walked in until I left. I walked into a busy restaurant scene with a sign that said please wait to be seated. So I waited. And waited. After about 15 minutes the sporadic hostess finally showed up and put my name on the short list. Let me pause to say that I know this is a relatively new location, and the kinks are still being worked out but this is a brutally honest review.
After sitting down things seem to be moving a little bit smoother. I immediately got the menu immediately placed my drink order and my food order shortly after that. Now I generally like to dine solo when I’m trying the place out for the first time, in order to truly see how the restaurant runs without distractions. So after my order was placed once again came too waiting game. My food order was a specialty order, so I’m not going to knock points off for that taking a little while, in fact my food got there a bit quicker than I expected. My food took about 15 minutes maybe 10, but so did my drink which is a big problem. There is no excuse in a restaurant with approximately 6 servers and maybe 15 tables for a drink to take 10 minutes.
I ordered the largest burger in an attempt to try their meat. When I made the order there was no question of how I wanted the burger done. Which set off alarm bells in my head. When I got my burger it was a definite medium well. I normally have my burgers medium rare, so this is a problem. I don’t know if it’s something about the way they cook the burgers at super burger or what, but if you open a restaurant to me every single person wants their meat for done the same way that may cause issue.
Overall the food wasn’t bad, but if you’re to market yourself as a gourmet burger place, the inability to choose how you want your burger done is critical.
6 out of 10 overall, but with a lot of room for improvement on small things, easily fixable things. The food may remain, in my opinion, flawed for not being able to choose your preference, but there’s a lot of space for improvement in the restaurant itself.
I truly hope this place improves itself and becomes a wonderful burger destination for the citizens of Cotati, but for right now it’s just a whole lot of nothing in my eyes.

This restaurant has potential, but based on their opening weekend, there are a number of things that need to be addressed. I hope that the owner reads the reviews here.
The old Penngrove Superburger location was very popular for a few reasons: not only did they have phenomenal, huge burgers, but you were usually seated early, service was quick, the burgers were always cooked correctly, and you knew that if you were hungry, you were going to get a delicious burger, possibly a beer or milkshake, and fries in a reasonable amount of time. The people serving you were experienced, and everything was executed well.
If the new location is going to stay afloat, they are going to need to meet these same criteria. We went to Superburger on a Saturday afternoon. Maybe Superburger was attempting a soft opening, but they were sorely understaffed. They were making people wait for 15 – 20 minutes before being seated, and there were a LOT of empty tables throughout the restaurant. It didn’t help to see waitresses standing around, chatting, while we were standing, waiting for a table that was already empty.
The waitresses, while I’m sure they intended well, are very inexperienced and young. They are also very slow – they move very slowly. I chalk this up to poor training. We waited about 20 minutes just to get beer, and the waitress hadn’t yet taken our main order. I watched as she poured our beers, and then let the foam dissipate. She did this about five times – she was obviously never trained to pour a beer, or the keg lines are not set up correctly. When she finally brought our beers, she blamed it on being «super slammed» (slammed or not, pouring a beer takes the same amount of time). Then, she forgot to take our order, so we had to remind her.
After putting in our order, our burgers came out in a reasonable amount of time, but by that time, we had waited 45+ minutes for a burger overall. The place wasn’t busy enough to justify this (not enough people were seated!). I had asked that my burger be medium, and it came out well done. Also, they weren’t quite as large as they used to be at the old location, and they skimp on the toppings when compared to the old location. At the end of our meal, she charged us for somebody else’s meal (and vice versa), so we had to wait another 15 minutes while she addressed that issue.
Basically, they are stripping many qualities that made them popular to begin with.
I’m giving them two stars because I’m hoping that this place gets better, and I’m chalking this up to a hectic opening weekend. I wanted to talk to the owner, but the waitress told me that he wasn’t at the restaurant. If I have a better experience next time, then I will update my review.

Sadly disappointed.
Our family are total fans of Superburger. In fact my youngest son and I were eating at the Penngrove Superburger when we had to evacuate because of the fire. Yesterday (11÷8÷15) my husband called me excited stating that it looked like the new Superburger was open. I told him we would check it when I got home from work and take the kids for a late dinner if they were open.
We headed over when I got home from work and were delighter to see the open sign on and several tables with guest. As we pulled up we saw the hosting seating a couple at table inform of the window. We jumped out with our son already shouting out his menu selection. We walked in and it was 9:02 the hostess came ready to seat us when another young lady obviously over the hostess pulled her aside. The hostess then walked back to us with the other girl behind her. She apologized and said that they would not be able to serve us because it was (and she actually said) it was 9:02 and they closed at 9:00. She acknowledge the couple they had just sat before us, she stated the couple they just sat came right before 9:00 and is why they were serving them.
I can fully understand if there was no one in the restaurant and the kitchen already started to shut down the kitchen. This was not the case. There were 4 tables with one table that the order had not even been taken. I am a production manager for a culinary school and catering company and have been in the food industry for decades.
I don’t believe if the owner was there or a manager who really cared about customer service would have turned our business away.
We will return and hopefully after reading this review the owner and GM will retrain their staff and educate them about customer service or they will not last long. We want to support our local businesses but if we receive poor service we will take our money and appetites else where.

GREAT place! Two people can be in and out under $ 40 with a pretty good tip.
I had the Lahaina burger, my husband had the Spring Streer. Both were fantastic! They offer to downsize or upsize your patty for an extra $ 2 or $ 2 less– so my husband and I did both and came out even.
Fast, clean and adorable servers who are really doing great for a new place. Can’t wait to come back
The buns are AMAZING!

Everything so fresh and clean including the bathroom facilities. Brand-​new décor and lighting with outdoor dining and space heaters for the evening. Close your eyes and take one bite of the food and you were transported back to the original superburger in Santa Rosa same quality and quantity. I’m worried that it’s so close to my home now.