Its All About Me Salon

My wife received a group on for a mani/​pedi for her birthday, and was treated rudely from the time she walked in by the owner at the front desk!!! The day she went she was scolded that she was late for her appointment and can get only half of what my son gave her as a gift, and would never go back, buyers beware, and the owner should be ashamed of herself, I work for one of the largest stores in the world and all we talk about is treating our customers with respect and magic, and good service, shame on the people who run this place, and good luck in the survival of your business.

I had a very good experience here using a Groupon for a deep cleansing facial. I found the owner to be friendly and the environment to be welcoming. Celia gave me a great facial– it was relaxing and she clearly knows what she’s doing. The treatment room was quiet and comfortable. I would absolutely return here for another facial and other services.

If there were negative stars I would give them that. They don’t even deserve 1 star. I have been to this place before using a Groupon and the owner as described in other reviews, is usually too caught up in her phone calls or other things to make you feel really welcome at all. I put this aside because I believe in supporting local businesses and I live in town.
A few months back I made an appointment for a massage and left work early to pamper myself because I was having a rough time. When I get there they had nothing in the appointment book for me. You can imagine my disappointment but I chalked it up to someone making a mistake and they offered me money off my massage I believe and rescheduled it for me.
Today is my birthday and I took off work to pamper myself and relax and booked a nice body scrub for 11am. When I walk into the establishment I’m once again not greeted with a very warm welcome and when I step up to the counter and tell them I am there to check in for my 11am body scrub I am faced with a look of confusion by the owner. She tells me they don’t do scrubs during the day and she doesn’t know who made the appointment but she can’t really do anything to help me. I was using a gift certificate that I received for Christmas and at this point after it happening for the second time, I was very upset and asked for the remaining money on the gift certificate to be given to me in cash since I never wanted to return to this place of business again. She gave me cash back for what the remaining amount was but didn’t really have any answers for why his happened not only once but twice and resulted in me taking time off of work and getting very upset and annoyed on my birthday. I was so pissed I left and slammed the door (which sorry not sorry but it was the most despicable way to run a business and I was disgusted by their lack of concern or caring for putting me out tremendously on now 1 occasions) and she comes out yelling at me. I just want to make it widely known that this place and its owner obviously do not take their business or their reputation seriously and i would not recommend this place to anyway. As a matter of fact stay far, far away from this place!!! I will also be contacting the BBB.

Wasn’t greeted when I walked in as the owner was too busy in her own personal conversation. Went because of a $ 29 mani/​pedi Groupon, but a sign outside the «spa» advertised the same services for $ 23. My pedi didn’t begin until 40 minutes after my arrival. Pedi was very quick and not at all relaxing. quickest leg/​foot massage ever, and all I could hear was the owner gossiping at the front desk the entire time. As for my manicure, I dried for 10 minutes and after being there for two hours couldn’t wait to leave. With no one in sight to help, I put my shoes on and of course smudged a nail in the process. When my manicurist appeared, I was reprimanded for putting my shoes on. Worst part? My mani/​pedi looks so unprofessional. Will never go back.

I have never met such an unprofessional and rude front desk (possibly owner) of a business. Just walking in and receiving the rudest comments and greeting ruined my experience here. It’s a shame because the staff is great and does a wonderful job, but the owner is so obnoxious it ruins the entire experience.

I went today and had one of the best salon experiences I’ve ever had.
The customer service was great. Everyone there was friendly and welcoming, as well as helpful. The staff was funny, warm, and inclusive.
I had a Groupon for full highlights, cut, and style. It was honored no questions asked, and it was a great deal.
My stylist was Melissa and she was brilliant! She worked tirelessly on my hair for over 2 hours, fixing all the damage that I had after not getting a cut for 7 months (ie a lot.) She turned my beaten-​up hair into a beautiful, shiny blonde mane! Melissa was friendly and fantastic at what she does.
Thanks so much, I’ll definitely be coming back!

This place has bad reviews for a reason. I used a groupon here for a facial. The minute I walked in I was NOT greeted and pretty much just stared at by all the other girls working. Finally someone came over, who really wasn’t pleasant and got my name etc. The women who did my facial was very nice. When she was cleansing my face the products that she was using smelled so familiar to me. I opened my eyes later on and realized she was using a drug store product, Olay which is like $ 6.99. When I get facials, they typically use somewhat of a high end product on your face. I could have just done this at home if that was the type of products they use. Afterwards, at check out, not one person asked me how my experience was, NOTHING. The workers there need to brush up on their professional skills, ESPECIALLY if you consider yourself a «spa». Which it’s not, it’s a hair salon with a back room that they call a «spa». Would NEVER return.

Love Lauren! She really is attuned to my needs, even when I can’t express what it is I want! Got a great hair cut and highlights that I’m getting compliments about non-​stop! I’ve also used a groupon for a massage and pedicure. The pedicure was OK… a 3 star The massage (with Minerva I believe) was outstanding! The right pressure at the right time… great stress reliever!
The manager is a bit cold and even rude at times… talking about customers after they leave. Very unprofessional! But she doesn’t do hair, nails or massages… and I got the feeling the staff just barely tolerates her. If Lauren were to leave, I’d stop going there… Maybe then the owner will WAKE UP and adjust her ‘tude! (then I’ll give 5 stars)

I went here about a year ago after purchasing a GroupOn for a massage and blow out. Scheduling an appointment was a complete issue. They hours listed on their site are incorrect and they have no «late» hours. This makes it very difficult for anyone coming from work in the city to make an appointment. Anytime that I called to schedule an appointment, they would have to call me back with availability and would either call me back the next day, or not call back at all. It literally took me months to finally get a «late» appointment that was at 6pm when the salon is apparently open until 9pm.
Upon entering the salon, I felt very unwelcome. The staff at the desk was unfriendly. The masseuse was very friendly. She was the highlight of this entire experience. My massage was OK. I could hear noise from the salon, so it was distracting and not really all that relaxing.
My blowout was terrible. The woman pulled my hair repeatedly and rushed throughout the service. All she could talk to her co-​workers was going home, and I could tell she thought I was keeping her there. They pretty much turned the lights off on us as my hair was still being styled. The salon itself was dirty. There was grime everywhere.
I would never go back again and never recommend this to anyone.

The massage therapist here (Minerva) is really great. I’ve also had facials here, and those were also great.
Owner is really providing shoddy customer service. I purchased a gift certificate from them for their 3/​$ 120 massage special. It expired, mostly because I just forgot about it. 7 days after the expiration, I called and scheduled a massage, was told the owner would contact me. Nada.
After that first massage, the front desk was sure there would be no problem honoring the others and scheduled my 2 remaining massages. Two hours later, get a call telling me that I would have to trade my expired certificate for the 1 massage I just had, too bad for me. Really? A massage is regularly $ 120 + tax? What about that sandwich board outside that says «Massage and Facial $ 75»?

I used groupon for highlights cut and color. I had Lauren. she was nice and energetic but my color came out very brassy and orangey and now that the salon is closed for the week I have to wait until next week to get in to get it fixed and I hope that she can fix it since I am not that happy about it right now.

Went for a haircut & deep conditioning.
Used a groupon. Lauren was really nice & I loved my new haircut.
Finally found my salon. Definitely go back.

Went there for a 60 minute therapeutic massage, after buying the groupon. Lisa the massage therapist was great. I frequently get massages and she was one of my favorites. Quiet room, heated bed, definitely relaxing!

I recently came here with a Groupon for a 1 hour massage. The masseuse was totally unprofessional (It felt like when your significant other makes a lame attempt to give you a massage) and the massage room was messy when I arrived. I also got a mani/​pedi while I was there, which was the only good thing about my visit. When I went to pay, I gave the owner my groupon and she gave me some bogus babble about how tax was not included in the groupon, so she had to add that to my total. She was kind of rude, made me wait while she answered a personal phone call, and overall just gave me a bad vibe. Also while I was there, one of the hair stylists was doing the hair of one of her coworkers and they were OPENLY bashing one of their clients. So unpofessional. I got such a bad vibe from this place, I will never go again no matter how good of a deal they offer!

Professional staff, my skin has never looked as good as it has since I’ve started going here. I originally had bought a groupon for a facial and when I came in, the owner offered to give me the newest groupon for the same price which included a massage but I was limited on time. Shana did my facial, came out great, gave me some information on her extensive background and recommendations. When I left she also gave me a handwritten discount on her card. I came back six weeks later, another great facial and again, on time, professional, great skin and another discount. Customer service is fantastic and I like the owner a lot. She is a smart business woman. Also joined the salon for their Black Friday sale and our babysitters and my sister all got treatments and I saved some money.

If I could give them no stars I would ! Absolutely horrible and unprofessional service and staff !
I went to have my lightened, and Lauren told me that it would take multiple sessions each costing about 200 $!!! I was astonished ! Why would it take weeks to go from brown to blonde ! I stated my concern and she said she didn’t want to kill my hair and said she would be able to do it that day.
I walked out with a blonde scalp and orange hair !!! And she told me that I had to wait three weeks for her to fix it ! And she still charged me 200 $!!!
I was mortified to be in public and had to pay another salon HALF THE PRICE to fix it !!
And to top it off a friend went there after me and heard them trash talking me !!! How they are in business is beyond me !!
WORST SERVICE OF MY LIFE !!!

I was very disappointed in the customer service. I can not imagine they retain many clients. This is my first spa treatment that I booked in the area since moving hear from South Jersey. I bought a deal from Living Social for a massage and pedicure. When I called to make an appointment, I thought the receptionist sounded a bit annoyed that I was calling but I ignored that and made the appointment for a Saturday at noon. On the Wdnesday prior to my treatment, I received a message indicating that I did not show for my appointment so they were canceling and I just lost my money in a very matter of fact manner. I called back and informed the person who answered the phone that I received this message and informed her that my appointment was on Saturday at noon. She checked the schedule and indicated that I was written in their appointment book for Saturday and on the date of the phone call. This person did not give any explanation and did not appear to be very apologetic. On the date of the appointment, I rushed home from a bike ride only to find out that I was locked out of the house. I called the spa 30 minutes prior to my appointment hoping to be able to push the appointment back and explained that I was locked out of the house and was waiting for my husband to return home to let me in. I was told that I had forfeited the full value of the deal and that I would now have to pay full price for the services. I found this unacceptable. It became very apparent that there is a problem with the customer service at this place if during a customer’s moment of distress there could not be some accommodations made. I am reading reviews from the other customers who recently stated that Minerva gives a great massage. Unfortunately, I will never know this because instead of accommodating a potential return customer, a bad taste was left in my mouth about this spa before I even got there. It is important to me that me and my business are respected.

I regret getting half-​priced gift certificates (GC) that this place promoted and offered the day after Thanksgiving! I thought I was getting a good deal when I purchased the GCs. Poor quality on mani and pedi, including facial. Most of all, the owner, Gina has an attitude problem! They do not return phone calls. Hard to get appointments for those GCs I Purchased. Don’t waste your money and time.

Like Lauren S., I also used a Basic Manicure/​Pedicure groupon at All About Me. I usually try to be understanding when I have less-​than-​stellar service from somewhere, but really my experience at this place was unacceptable. My «basic» manicure and pedicure took nearly two hours, even though it included less treatment than I’ve received at places that didn’t tout themselves as «day spas.» Most of the service was soaking in warm water. I’m skeptical about how sanitary the pedicure was, as the instruments used were not soaking in cleaning solution or a UV machine like I’ve seen at other salons. My nails were cut haphazardly, many of them were not completely filed so they were jagged when I left, and the nail polish application was sloppy – most of it ended up all over my skin and the aesthetician basically soaked the skin around my nails in acetone to clean it up. On top of the poor service, the people working there had terrible attitudes, and even audibly criticized a client’s gray hair when she was only four feet away. This was genuinely a terrible experience, even for getting the services at half price with my Groupon. I don’t understand how they’re still in business.

I used a Groupon to get a manicure and pedicure here. Worse manicure and pedicure I ever got. It took 2 hours and the nail polish was glopped on and my nails were filed jagged. I wouldn’t go back if you paid me! Very unprofessional establishment.