Pottery Barn

This Pottery Barn location is super busy, but the staff is very knowledgeable and helpful, including resolving some issues with purchases we made at other locations when phone calls to PB customer service failed.

So I know Pottery Barn can be expensive and some people think we are crazy, but I love the store and love the style and what they have. We did have a few issues with a couple different pieces of furniture that were delivered. After the second delivery of our couch and it still not being right I was pretty much in tears when I called the store in Cranston. Patricia Dick who is the store manager (and by far deserves to be) took total control of the situation she was my only phone call and I had to do nothing further, she got the company to replace the couch and checked on me regulary right up until the date of delivery. She is what customer service should be. I hope Pottery Barn values her as an employee. I will shop at this Pottery Barn over and over again just because I know that if there happens to be an issue which lets face it mistakes happen, She will go above and beyond to make sure you are happy and do everything possible to resolve the problem. Thank You Patricia for all your help I highly recommend your store.

The staff here is very nice. I originally was going to post a negative review because of a series of problems I had with some orders but after I discussed the issues with the manager they worked really hard to rectify the situation and help me out. They definitely did a good job in the customer service arena. I will shop here again!

Okay, okay, okay… Yes, it’s a Pottery Barn. Yes, it’s full over overpriced machine-​made furniture, throw pillows and dishes. I know this. But I don’t care, I love it.
I love this Pottery Barn in particular because it’s enormous, has a great selection and they have amazing customer service. Amazing as in they go above and beyond to help you out, and are even excited for you when you find something you love, as I recently did when I came upon the perfect outdoor table for my patio. At 60% off. Unscratched, unscathed, unused — it was perfect and I knew this on first site. The woman working there was so excited for me, I think it might have actually been the deal of the century.
Another thing that’s cool about this PB is the design center. A staff member with the proper training will actually sit down with you and help you customize your space with their products through a super nifty computer program. Drapes, rugs, sofas, even paint color! SO helpful and I seriously wish they’d had this contraption when I was renovating and decorating my 100-​year-​old house.
Parking is tight, as it always is in GC but if you get there first thing in the morning or even during a weekday, you’ll get this barn all to yourself, go nuts and perhaps even find your dream furniture at 60% off.

It’s huge and its a pottery barn! This space was much bigger than i was expecting. They have a lot of stuff in there… almost too much to the point of being cluttered. They showcase everything from nice rugs, window treatments, bed frames, desks, couches, more knickknacks and decorations than you can count, and even place settings.
We found out that for some items they will send out a ‘consultant’ to your home to help you design a look or in our case help customize their modular office desk. They do this for free, which is just the right price!