John James Salon

Love love love John James. Nicole is an amazing hair dresser and Elizabeth is an amazing esthetician.

I don’t often write negative reviews but after the experience I had at the salon today, I am now (hours later) laying in bed with what feels like whiplash and a massive headache, so I must warn people.
First off let me say, I’m new to the area and was looking for a new place to get highlights. I was excited to try it out since the reviews were great.
When I first sat down I noticed the lighting is awful in the salon. It washes you and makes you look 10yrs older in the mirror. It’s so bad they ask you to look at your color when you are done in a mirror towards the front with natural lighting to see what your hair will look like properly.
My stylist was Megan who was sweet, professional and did a decent job with the style and color. I’m not used to the technique of over highlighting your hair and then «glazing or toning it down.» It came out a little lighter than I had wanted but it will do for summer.
The main reason I am giving the salon a negative review is due to the shampoo girl! I have had whiplash several times in my life and I’m certain I am suffering from it after the horrific shampoo I had today. First I sat down and she ripped the foil from my hair. I like to think I have a high pain tolerance so I didn’t want to say anything but it became so painful that I asked if she could please be more gentle. Then as she washed she let water splash in my face, get in my ears and down my neck. I asked her for a towel and she just kind of handed it to me without saying a word. She scrubbed my head letting my neck and head bang around the bowl which became extremely painful. Because I had a glaze after my highlights I had to repeat the torture process. When she was done rinsing my hair she threw a towel around my neck without saying a word and just walked away. I have long hair so she left me with my hair down and wet and just walked over to the next client. I was shocked. I complained to my stylist who said, she must be having an «off day.»
I am now laying in bed right now with an ice pack on my neck all because the Shampoo girl had an off day. If Megan had not been sweet, I wouldn’t have paid full price. People go to salons to relax and feel like they are being pampered, not beat up. I only gave it 2 stars for the lack of proper treatment by the shampoo girl. Otherwise I would give 3 or 4. I’ve definitely been to better salons.

This place is amazing! I wanted to get a Brazilian wax but was really afraid. Crystal is the girl who did mine. She was soooooo comforting and really knew what she was doing. She was very professional and was very quick at it. I will be going back to her for as long as she continues to do it. Very pleased with the results.

I’m not sure why this salon is getting so many bad reviews. I’ve been there twice — once for a deva cut (was thrilled to find a salon that has someone that actually knows how to cut curly hair!) and the second time for highlights. The highlights turned out beautifully and the stylist knew exactly what I wanted. I’m planning to return for another cut soon… have never had issues with the scheduling and it’s not dark/​dirty at all! I would highly recommend this salon!

I see April at this salon for my hair and she is fantastic. The service I receive is great and the team is very friendly. I get compliments on my cut and color frequently which just reinforces that I’ve made a good choice with April and this salon.

Background: I have naturally curly and unruly hair that is growing from a pixie and is in the in-​between stages (at my shoulders wet, just under my chin dry).
Review: I have been a bit unhappy with the Deva Cut but had been using it just because it had a standard «cut every single curl,» however I don’t think it is for everyone. Every time I had gotten a Deva Cut, I cried because it never gave me volume and layers to take out the bulk around the middle of my head (you have to do that with curly hair). I always wore my hair up because of the bulk and unflattering cut.
I had actually walked into the wrong salon when I met Ellen. She and I chatted for about a half hour talking about curly hair and what could/couldn’t be done. She has 26 years experience and was absolutely wonderful! It helps that she has a daughter who also has curly hair. I settled on her as my stylist and I have to say, I now have a cut that doesn’t look like a helmet up top and a tree at bottom (which was what was happening with my hair in the Deva Cut). She gave me layers, evened up the craziness from the other cuts, and took out the bulk that was giving me helmet head.
This is, by far, the best haircut I have ever received, next to my pixie cut (which I got done in Texas). I can now wear my hair curly or straight and it looks great either way, unlike the Deva Cut where it is so choppy you have to wear your hair curly ONLY. I will be using Ellen every time I need a trim (growing out my hair at this time) and style. I have never been more happy with my hair!

My husband treated me to a massage and pedi at John James. The massage room was cold and dirty and I had to sit my D&B handbag on the floor! The blanket was too small to cover my body completely and the pillow had a dingy looking towel over it. The room was actually a thrown together make shift room where you could see a EXIT sign in the room that was covered with a sheet.
The massage was suppose to last 60 mins but was over in 42mins which made me feel ripped off and then I waited for my pedi appt 15 mins passed the appt time. I headed to the front and explained my frustrations and cancelled the pedi appt. There was nothing relaxing about this spa and I would NOT recommend.

I went to the John James Salon today which is located in the former Aveda location behind Nautilus Diner. Check in was quick and an offer of coffee, tea or water was made. I sat and waited for my stylist and enjoyed the comfortable feeling of the front area.
Ericka was my stylist and we went to her station to discuss what I wanted to do with my hair. I love my hair color and cut as do my daughters who are very opinionated about how it looks. Jessica gave me a very wonderful massage while the conditioner was ‘working’.
I don’t know if this is the new location that Susan N. refers to in her review and if it is, then definitely come and check them out. I have found my new ‘hair home’.

I had a Double Take Deal that involved a shampoo, condition, cut, blow dry and make-​up application. I finally redeemed it today and it was a pleasant experience. All of my experiences with the shampoo girl, hair stylist and make-​up artist were great. The location can be a little hard to get ahold of, but they are a small location, so that is to be expected. I believe Ashley was the name of my hair stylist and she was talented and polite. The make-​up artist (I forgot her name, but I think she is the only one there) was very skilled and really brought out my features. I really encourage people to give this place a try! The prices are average for what they offer, but the staff is great!

Where do I begin? I purchased a Groupon for a massage at John James. I scheduled it for Sunday, ⁵⁄₆. I called on Friday, ⁵⁄₄ to confirm, only to find out from the receptionist that they are now closed on Sundays and «sorry no one called you.» I rescheduled my massage for this Thursday evening. When I rescheduled, the receptionist asked if I wanted a male or female masseuse. I said female and the appt was scheduled.
I arrived for my massage 15 min early. I checked in at the desk but no one told the masseuse I had arrived. I was surprised to have a male masseuse considering they specifically asked me for my preference, but whatever.
The massage room is basically a closet adjacent to the waiting area. You can hear every noise, every conversation, every single thing. As soon as my massage started, I could hear the conversation occurring at the front desk and also the conversation being shouted across the room as one of the participants walked away. They talked about putting low lights in their hair and Beyonce. Look, I’m not even mad about that. I like Beyonce too. I guess where the appt took a turn was about ½ way through the massage, someone started vacuuming right outside the door.
The person vacuuming was also still talking, but now talking much louder. She vacuumed the entire area outside of the massage room and even managed to bang into the wall of the massage room a few times… which I mean, who can blame her, considering the massage room is literally in the waiting area.
So going from bad to complete absurdity: the vacuum got clogged. So imagine, if you will, a relaxing massage that you’ve been waiting for and planning your schedule around and omg you’re so excited to get this massage and oh no someone is running a vacuum 5′ away from your face and wtf is that noise, for god’s sake there’s something caught in the vacuum and it sounds like it’s metal, but yes I also agree Beyonce looks great and yes Blue Ivy is a strange name for a baby.
This is not a spa. This is a salon with a converted closet and massage table.

I purchased a groupon for a mani/​pedi and a massage. I called to make the appointment and they told me they would call back in a couple of weeks when they start scheduling on Sunday’s. Well, they never called. I called them and by that time, they were booked out 3 months. They said I can split my mani/​pedi and massage appointments and get me in earlier. I did that and scheduled the massage for April 15^th, which was still pretty far out. My friend and I showed up for our appointment (she lives 45 minutes away) and they didn’t have us in the book. Their idea of smoothing things over was to give us a 30% off coupon and promised to call the following day to schedule. They never called, so I called back a couple of weeks later. Debbie said «I see you wanted to come in on the 11^th or 12^th… Was that May or June?». I told her that was for mani/​pedi in APRIL. I arrived to my appointment on time at 6pm today and the massage therapist, Ronald, never showed. The receptionist sent him a text message notifying him of two appointments he had today, one of which was my friend that lives 45 minutes away. I waited until 6:45 and the nail technician was still busy with another customer. Don’t waste your time here, this place is a joke.

I received a groupon for this salon for a massage and a mani/​pedi. My biggest complaint in not the service I received. The two women that worked with me were great! The problem is the massage room is located in the front right next to the reception desk. So my massage was colored with the phone ringing, the stylist laughing, the hair dryer, the owner making appointments, and so on and so forth. It was by far the loudest massage I have ever had. Again the masseuse was great, she did her best. But I am glad I got this as a gift instead of spending my own money.