Dunkin’ Donuts

I generally never write a review but what happened today was such a bad (not to mention shady!) experience that i had to write something. Now i am waiting for a call I placed to the franchise right after the incident and it is a Sunday sooo… we shall see. Anyway, here’s what happened.
I’m a dd perks holder. Today I checked my perks and I had the «when the patriots win you win» perk for a free hot or iced coffee. So I went out of my way to get my perk as I usually just let them expire. I pull up to the drive thru and order a large iced caramel macchiatto. The girl comes to the window and says «that will be $ 4.63″ or however much it was. I had my card out and told her id like to use my patriots perk. The girl told me that that perk does not apply to what I ordered. I told her it says ANY large hot or iced coffee. She proceeded to say to me. get ready.“that is not coffee. You got a macchiatto which is an espresso and is excluded from that promotion.» I said to her «where does it state that on my app because it states any coffee and does not differentiate between coffee and espresso and espresso IS coffee.» She ignored me. Not wanting to make a scene in front of my fiancée who thinks I make too many scenes… I just handed over a $ 5, got my change from her and picked up my cell to call the number for Batista? that was listed beneath the drive thru window. She then opened it and said «Excuse me are you waiting for something!» very snottily. I said nope I’m calling the franchise on you, and she shut her window very aggressively. I left a message for Batista? Corp to get back to me. Later that night on my way home I told my fiancée I’m calling corporate. He said to get my receipt and see if there’s a store number. And what do you know… I never got a receipt! I was so upset with this experience I didn’t realize this girl never even gave me a receipt! That got me thinking… did this girl lie to me, charge me for what should be a free drink, use her own perks card and pocket my money and hence I didn’t get a receipt? I even checked the terms and conditions of the patriots win you win free coffee and it does NOT say «excludes cappuccino and or espresso… etc». In fact there are NO exclusions listed. Hmmmm. Very shady and awful snotty service. I await your call Batista Corp or whatever the franchise name is and you can bet I WILL be placing a call to dd corporate!

The steak is not as good as the sausage. Sausage egg and cheese on a pretzel bun. Way. Chicken salad on a pretzel bun. Yup.

My local DD during my morning commute from Middletown to the Greater Hartford area. Very quick in and out, even in the drive thru during the morning rush hour with about five cars waiting to order.
I’ve been inside and gone drive thru for my orders and I usually don’t spend any more than five minutes from ordering to getting my coffee… or latte… or dunkaccino… or whatever my brain wants in order to function correctly for the rest of the day. Staff is very pleasant and friendly as they take your orders and serve you.
This DD has the extra parking for buses as it’s a convenient on/​off location from Interstate 91/​Route 9. Never been there when there are buses, but probably safe to avoid if you are in a rush and there are buses in the lot.

Well I certainly jinxed myself. After writing a nice Unilocal review I returned to DD ordered a coffee with turbo shot, regular cream and sugar and they tried to kill me with a pumpkin spice latte!
Not good.

Guaranteed to mess up your order through the drive-​thru. EVERY time we go here, they screw up our order and forget something or just get something wrong. Make sure you doublecheck what’s in the bag before you leave.

Quick service. Place is always clean. First choice for coffee and donuts.

its a DD. friendly, warm, coffee. this one has a fireplace.