Cross River Eye Care

Very impersonal, but competent. Not much else to say really. The doctor never introduced himself, seemed reluctant to answer questions, and seemed in a rush. Not personable.
The glasses however work, and are properly made.
Can’t complain, really.

They have a decent section of glasses and the doctor seems professional and competent. Unfortunately some of the staff are quite rude and it is not worth the bad attitude. I will go elsewhere.

Completely UNprofessional and blatently RUDE is how I would describe Dr. Gagliotti. And that will be the first and last time I refer to him as Dr. Because he sure does not act like one. Nor does he act like a business owner who cares about his patients/​customers whatsoever. He is the one in the pic in the middle. I dont know if his business partners know how he treats ppl but maybe they should pay attention.
I went to Cross River Eyecare 2 years ago for an eye exam and found gagliotti to be uncaring and unprofessional then. But its the closest place to me, so this year when I needed more contacts I figured I would give them another shot. Maybe I’ll get someone else or possibly he was having a bad day.
NO gagliotti is just as rude and obnoxious as he was the previous year. I showed up at 12:40 for a 12:30 appointment and apologized to the girl at the desk explaining my car wouldn’t start. She says no problem. gagliotti walks out and stands behind her looking over her shoulder never once even looking at me. No hi or how are you. he is looking down at the desk, out the window, at the ceiling and at his watch. The first words he says to me is follow me, then sit down, then any problems with your lenses.
Its obviously his first appointment of the day because when he goes to turn on the machine for the exam. The bulb is burnt out and it doesn’t work. I sit in silence for at least ten minutes while he tries, unsuccessfully to repair it. Then all he says is you’ll have to come back some other time. I explain I’m on my last pair of lenses and need some. His solution is a pair of mismatched lenses that are NOT my prescription.
I go home and call 1800contacts and they are ready to send me 1 box for each eye until I can get the exam. All gagliooti has to do is OK it. But he blocks it. For no other reason but because he Can. 1800contacts actually calls me the next day to tell me they have called the office and the machine is fixed. No one from CrossRiver Eyecare bothered to call.
Now the Best Part. I call the office to find out why they have not called me, why he blocked 1800contacts, and why he is so uncooperative and unprofessional. I ask the girl if gagliotti treats everybody this way or if he just has a problem with me. Maybe he just has a problem with ppl who dont have eyecare insurance, or maybe he’s just a jerk. She apologizes for him like she is used to doing it. I tell her its not her fault.
Then she says he just came in. I think he was listening the whole time because he gets on the phone in a rage. I ask him the same questions about his poor attitude and complete lack of courtesy and Now I’m in a yelling match on the phone with the owner/​doctor. Very Professional ! He actually has the balls to say «I’d like to see you come down here and say this to my face» Well I mistook this for balls, because when I show up 15 mins later. He is not waiting outside for me like I expected. No he is inside Behind his little counter with not 1 but 2 cops in the store. Not exactly the actions of a man who wants you to come down and say it to his face. In front of the police he is now calm and sweet voiced although condescending and still rude. Probably in an attempt to get me to react in front of cops. But I dont, I take the loose contacts that he gave me, and tell him what a great guy he is.
Worst customer service I have ever come across in any situation including restaurants. I have never felt the need to bash a bad rest online. But gagliotti is a terrible doctor/​business owner and I suspect a miserable human being.
I would never recommend this poorly run business to anyone. I would never give them a dime of my money. I ended up going all the way to Brewster for my eye exam at a very nice place called Raymond Opticians. Great experience, great doctor, very nice ppl

Cross River Eyecare is Deplorable !