J & S Taxi & Airport Svce

The dispatcher/​boss is an awful man, very rude and disrespectful. Although the driver was very nice, I will never use this company again for the principal of it… Disgusting and very unprofessional.

My biggest complaint is that they don’t have enough drivers, so there’s often a wait for a cab.
They’re very polite, and the cabs are all Town Cars and kept rather clean. Their prices are pretty fair, although I find most are a dollar more then they should be, especially with gas being so cheap right now — and this simply ends up meaning a dollar less tip for the driver much of the tune…

I called there to get a taxi sent to my house and this was about 7:30 in the morning. The guy who answered the phone was either drunk stupid or didn’t speak a lick of English. I spent 10 minutes on the phone with him trying to explain the name of my very simple streets. It was amazing he got stupider the longer we spoke. So I just got frustrated and hung up and chalked this business off to not one to be reputable. I had another episode with them the night before at the train station and the guy asked where I was going and where I told him he said oh I’m not going that way. My advice is to use this company as a last desperate Resort.

Called to get a cab from Cortland Manor to Croton Harmon and the dispatch told me that it wasn’t possible — what.the.hell? Absolutely useless.

Very dependable and reasonable rates!

You think they’d be open at midnight on Valentine’s Day when it’s in the negatives outside. Nope. Stranded at the croton Harmon train station with no taxi in sight and no one answering the phone.

If you’re a Croton local, this appears to be the go-​to service. I book J&S regularly for my boss and if she’s happy with it — they must do a good job! Always show up on time for pick ups. They also make very good recommendations for pick up times if you’re trying to make a certain flight or train time. They’re knowledgeable of the area and know the traffic patterns/​alternate routes very well.
True, the folks you will speak to do not have the dulcet tones of an angel’s whisper. But I’m not calling for them to sing me a lullaby, I’m calling for car service and they always deliver.

Terrible customer service! In an urgent need for a cab I called them, I am not from the area so when I couldn’t describe the guy where exactly my location is his response was very rude. I asked him if he could look it up, he responded «i wont bother» and hung up on me.
I looked it up myself and called them again. Did I mention this was urgent? Right, so the guy first lectured me, about being right in the first time, then said he doesn’t have anything and hung up on me again.
I’d suggest do not ‘bother’ calling these people. You are better off with any other cab service in the area.

Terrible. Nasty. I called to ask for a taxi and when I told the guy on the phone my location he kept asking me for my apartment number after I gave him my location repeatedly he raised his voice which was not necessary. He hung up on me. Well since you like to hang up on your customers I guess you don’t need my business. And that’s ok with me .if I could give a negative star I would.

Service is usually good but after being STRANDED and offered nothing but a «oh, she forgot about you!» After I called an hour in advance, as I always do, I will not use them again. I’ll be late for work because of this. I leave extra time for traffic and can accept when they’re a few minutes late occasionally, but to not show up at all, no excuse is good enough and that’s exactly what they had, NO EXCUSE, just an «OOOPS» and a we can be there in ten minutes and make you an hour late for work.
I should add that the drivers are very good and generally very reliable, but that does no good if they aren’t properly instructed when and where to pick up their fares. They’re often given the wrong address despite my being a regular customer and in today’s case simply weren’t instructed at all since I was «forgotten!!!»“
Garbage!

In short, at 10:30pm in a snowstorm our taxi crested a snowy hill on the wrong side of the road, constantly fishtailed, tailgated a snowplow, drove over the curb and was otherwise inappropriate given the weather. The driver showed exasperation at the snowplow for not going faster, cut me off as I explained less winding routes for his commute home and said he didn’t care. My friend feared for her life. I was hung up on twice when calling to explain this experience.
Granted I never experienced such driving before in the day or good weather from J&S but at night in the snow, beware. And beware the one who answers the phones — not the contact to go to for skillful, professional customer service.
Long version: on Sunday, March 1, 2015 my friend and I had an erratic cab driver when going home from Croton Harmon station. I called to say I work with vulnerable individuals and wanted to ensure this would not happen again with one of them. I was yelled at, cut off, accused of «not making sense» because I had not provided details, followed by «Well I guess you’ll call someone else from now on!» and a click. How I could have given said details while being constantly growled at and hung up on, has yet to be clarified.
I redialed and received immediate hostility; I said I hoped to discuss civilly but would be happy to take the issue to higher-​ups if a J&S person could not, and was sneered at to «go right ahead!» before being hung up on a second time.

I have used J & S overs a few years for car service to JFK and LGA. I found the drivers to be professional. .great conversation. Each time I used their service. .arrived less than an hour. my door to the exact airport destination. I also used them for my flight home… they called before my planes arrival.. voice mail waiting for me when I turned my phone on… worked out where to be picked up… fast…efficient and back home in less than an hour. Helped putting my luggage in and out of the trunk… cold bottled water waiting for me. Yes the one dispatch person could be more civil yet the information was recorded correctly never a mistake. I always call the day before as I do with my hotel reservations… that is just good traveling practice. I gave each driver a higher tip to express my gratitude for their services.

Worst car service ever. We needed to make a 9:00 train back to the city so I called them fifteen minutes before our arrival at Enterprise to request a car, but they told me to call them when I was there and a car would arrive in five to ten minutes. It didn’t. The Croton police pulled over to ask us why we were standing there, but no car arrived. It soon became apparent that we were in real danger of missing our train. I called back and the guy assured me the driver would arrive in one minute. He never showed and we missed our train. The next one wasn’t until 9:49 and we had to walk to the station with all of our luggage. Worst end to a vacation ever.