Hertz Rent A Car

I was running a group meeting for an association which I belong to and needed to have a large vehicle to ferry around a group of out of town visitors and their luggage. Everything was going fine until I was getting back close to the Holiday Inn where they were staying, when it began to rain. Now this is northern Illinois, and the temperature was around 28 °F. So the rain started to freeze on the windshield. I instinctively operated the windshield wash to clean it off, with the result that immediately the whole windshield was covered in ice. The windshield wash bottle was apparently still filled with a summer mix having no anti-​freeze in it. Luckily I was able to pull over and partially clear the windshield with a combination of the defroster and an ice scraper, but it could have caused a nasty accident. I noticed that the car had Florida plates on it, so I guess that they don’t need antifreeze windshield was down there. In my opinion the Hertz depot should have gone to the trouble of draining the summer wash mix and setting it up with winter mix suitable for Illinois.

Extremely rude and absolutely no consideration for others. Three strikes and you’re out.
Strike 1:
30 min before I was supposed to pick up my car they call me and tell me that they have nothing for me. I was livid. You call me 30 min before I’m supposed to pick up a car that I’ve had reserved for at least a month and you don’t have anything for me??? The guy I spoke with was rude, couldn’t give me a straight answer and just had an «oh well» attitude.
I have to schedule resources for my job and I know the night before if I’m going to have a delay and call the customer ASAP to let them know. If they would have called me the night before and said they didn’t have anything that would have eased the blow rather than calling me 30 mins before. When I got there they still didn’t have my reserved class so I took an SUV and told them to deal with it.
Strike 2:
Rented a car again from them two weeks ago. Complete piece of crap. Tire pressure all off, warning lights flashing on the dash… no windshield wiper fluid. F’ it… at this point who cares about the fact I’m a Club Gold member anyway…
Strike 3:
Had a reservation for the holiday weekend… again, reserved online guy calls me and says there was a «glitch» in the system and I’d have to change up my days. Told him that I would look at my schedule and call them back. So a few days later I go and modify my reservation and its cancelled I call Hertz and all I get is I don’t know how that happened.
Well…I don’t know how it happened that I just completed my reservation with Enterprise. I’ll drive the extra 10 miles to get better customer service.
I would have thought they would have treated their Club Gold members better…