First Entertainment Credit Union

Been with this First Entertainment for 30 + years, always dependable for all my needs ad the nicest helpful staff too. We do most of our banking on line so never have to deal with lines.

I’m looking to open a local account, so I called first to test their customer service. Meh, I don’t need my ass kissed but the first person either hung up on me on purpose or accidentally, either way she didn’t seem happy to be at work, and the second young women simply wasn’t listening.

They charge a $ 5 fee to open a savings. When I went in to open it, their system was down so I had to come back a second time for a $ 5 opening deposit and pay the $ 5 fee. When I came back, I waited 20 minutes before anyone could help me and they said they have to charge a credit advance if you use a debit or credit card (possibly charging extra fees on your checking/​credit account) so now I have to go back a third time with cash or a check probably just to wait another 20 minutes to pay.

Okay, I just joined First Entertainment in December and I have to say I am more than impressed. They are WONDERFUL! I worked with Lejla each time and she was great! She was very helpful she handled my loans quick and fast. First Entertainment has been a life saver when other banks were not trying to help me. I love first entertainment and I plan on referring all my friends here. As a young consumer it is often hard to get good interest rates but First Entertainment really solves the problem. They are helping me build my credit I love them. I have my auto loan through them, and consumer credit card, a credit card consolidation through them and I am in the process of refinancing my other car loan with them. As long as you pay your bills on time they will always work with you. I have never missed a payment on any of my bills and therefore I know I can always go to First Entertainment for help! I LOVE LOVE LOVE THEM!!! Where have them been all my life :)

I applied for an auto loan and I had a really tough time with the Wilshire branch. They kept losing my information and scheduling meetings with me that they forgot about. Ultimately, I got frustrated and just went to another branch, Culver City.
I sat down with Susan and discovered that the people from the other branch didn’t even give her the info she needed to process my loan. After being very rude to her (out of frustration), she calmed me down and promised me that she would take care of the transaction and quickly.
She immediately got all of the info she needed. had me signing and out the door in minutes! I came in upset and rude, and after a handful of jokes, I left glad to have seen her. If you need something done correctly and quickly, go see Susan. She is amazing!

This credit union has been such a blessing for me and my family. Megen Armstrong was Awesome! She worked with me and was so helpful and non-​judgmental. She really wanted to help and she did! They’ve got my business for life!

Recently I applied for a loan through FECU to buy a car and had a very positive experience. Mildred did a fantastic job helping me and was very professional and thorough. The entire process went smoothly and to my liking, so kudos to Mildred and the team!

This place is kind of a joke. It’s like they don’t care about long lines or customer happiness at all. And they are located right on the Sony property where a bunch of us employees have to rely on them.
Of every employee I’ve ever dealt with only one has actually been polite; and it doesn’t matter how long the line gets, no one will ever open a new window. It’s no wonder people go to commercial banks as opposed to having to deal with Credit Unions.

Two things really need to be implemented and would improve banking greatly. There are no Westside branches open on the weekend and you cannot make mobile deposits in to business accounts. So if you need to make a business deposit over the weekend you are s.o.l. And during the week you either need to go to a physical branch or mail in your deposit which causes further delays.
Ugh. Here’s another annoying thing I just discovered. You cannot deposit a check greater than $ 5k on their mobile deposit app. Yet another thing you have to physically go into a branch for during their limited hours.

The branch manager here is a real ass on some kind of unnecessary power trip. I highly recommend banking elsewhere if this is your closest location. I have been with this bank 15 years and every other location is amazing but this guy is a condescending jerk. What a disappointment he doesn’t know what customer service is all about. Never seen the guy smile, ever. I get a different story from him each time I try to make the exact same transaction for my daughter’s student loan. I finally just closed out my account and went right to another bank without any issues whatsoever with the identical transaction.

Very good service.

I would like to give praise to the staff at this CU in Culver City in the Sony building. Thank you for making my life easier and being genuinely helpful, nice, and so wonderful! The handful of times I have used this branch, I have always had prompt, knowledgeable, and sincerely helpful service — this most recent time, and my very first time at this branch, I received help from Robert and am still so surprised and relieved at how quickly, efficiently, and stress-​free my visit was. I am part of a sister-​credit union from out of state, which is why I come to bank here and I love that I can talk to my teller face-​to-​face without a huge plexiglass divider or microphone in the way. My most recent visit, Robert greeted me right away when I explained what I needed, I never had to repeat myself, he communicated everything back to me, and had all my banking needs taken care of quickly and clearly — which is something I truly appreciate! Thank you for being so awesome! You guys rock!

Great, quick service.

THEY SUCK! Let me tell you, I work for a Major Motion Picture Studio and I decided to switch from the big name bank that I used for over 10 years to this Credit Union. Big Mistake. Even though the credit union does not charge you fees and to start an account is very low, the trade off is terrible. I have direct deposit and I get paid every Friday. With my other bank, when I woke up at 6:00am, my money was in my account, with this credit union, I would not get my money sometimes until 10:00am or 11! When contacting them about it, they said that payroll had not given them the figures yet. WTF?! If I worked for my money, and I get paid on Friday, I should not have to wait until half of Friday is gone to get my money! Most of the time they were okay with it, when they were on time, the money would be in the account by 8:30am, but it seems like at least twice a month this payroll issue happens. When I call Payroll, they say call the credit union. When I call the credit union it is always the same excuse, oh, you work for which studio??? Oh ok, yea, we are having delays entering the payroll this morning, so it is going to be another hour or so. REALLY?! I guess they do not think that people have bills to pay or that maybe they would like to eat breakfast in the morning BEFORE all this nonsense starts. I am about to take my money out and go back to a big bank because even with all the fees, I still get my money on time and when I most need it and am not at the mercy of when the credit union chooses to give it to me.

Great credit Union. Don’t use a big bank.

This place is awesome IF you can find it. First of all, the entrance is on Madison in between Washington and Culver Blvds. It’s inside the Sony Plaza so you turn to the underground parking (on Madison) and tell the security guard you’re there for the credit union. Then you leave your keys with the valet and go to the 1^st floor. The CU is right next to the area where you line up for studio tours. The CU is small but adequately staffed and the workers are helpful and nice. Most importantly, this location is part of the shared branch co-​op which is why I went. Wish they were open later but all in all, glad to have them in Culver City.

This is a nice «hometown» style bank or credit union located in the Sony Pictures Corporate bldg. The tellers her are consisitent and friendly. They get to know you so you don’t have to show id everytime. I have gotten good service from the loan dept. too for car loans. Plus FECU is really great when it comes to late payments or paying for over drafts when you need them the most.

Great credit union. Have been with them for a long time.

Great part they are open at 8:30am. Never busy. No bother of opening new account. Do my business and leave. Thank you!