T-Mobile

I went into T-​Mobile at the Westfield Mall in Culver City (store 7397) tonight so I could waste some time so I didn’t have to be stuck in traffic. I just wanted to see if I was eligible for an upgrade and to pay my bill. Jamal M. helped me out without hesitation. Super friendly guy. Convinced me into a 64GB iPhone 6s because I had a 6, but it was only a 16GB (let’s be real folks, I really wanted a new phone going in there so he wasn’t a pushy salesman haha).
He helped me transfer everything from my old phone with ease. Even pulled out his phone to use his personal hotspot because he said their store’s wifi was a little finicky sometimes. He gave me a time frame of how long it would take to transfer everything over so I cruised around the mall a bit. When I came back, just had a few minutes to wait and then he helped me set everything up with the phone’s initial start up. Even while he was dealing with another not-​so-​satisfied customer as we waited for the boot up, he held his composure very professionally. Great service! Then I was off just like that!
All in all, I wish I had that store in my area so I could frequent it whenever I need to go into the store! Thanks a ton, Jamal!!! Give this man a raise!

Randi helped us with ask 5 of our lines and gave us all of the available deals. She was patient with us and fixed what was messed up on our account. She’s amazing!

Shout to Randi she has been magnificent she has helped me get set up today for my mom and I. Don’t forget to ask for Randi! She is really really patient and find the best solution. I came in for a phone. She hooked me up with a watch, new phone for me and my mom. Make sure you check her out!

Went in to just look at phones and ask about upgrading was approached by the employee Isaac who went out of his way to go over everything with upgrades and spent a lot of time with me and I ended up getting an iPhone that same day which I didn’t plan but I’m glad I did now definitely recommend Isaac he spent a good time finding me the right phone

I went to this store to get an estimate. Randi was extremely helpful and welcoming that I ended up getting two line with iphones and ditching AT&T. She was very patient and explained all my questions. If you are thinking about switching to tmobile, come see RANDI

I’ve been with T-​Mobile for years and so far this store has given me the best customer service! I had to go in due to a problem with my phone and they were very helpful. The staff are very friendly and also knowledgeable about all the phone features and plans… they were able to solve my issue very quickly and they made sure everything works properly.

I went to this store to get my new iPhone plus. I was welcomed by an associate and worked with a pleasant girl «Adriana». She was extraordinarily patient and knowledgeable and helped me with everything I needed. She even picked a really nice girly case for my phone and put a perfect screen protection on it.
I was very satisfied when I left the store, I got my perfect phone and received excellent service. Thanks to the entire staff and management for their lovely service :-)