ZAGG InvisibleSHIELD

Made the drive from the west side of LA to come replace my cracked screen only to find out they are closed for remodeling and no sign up as to when they expect to be open again. All I want is my screen fixed!

Got a shield for my wife. He puts on shield and says there’s a little bumpy logo symbol that will come off in a few days. If not, come back. It’s been 3 weeks and we were finally able to go back to the mall and bring the phone in because logo has not disappeared (and I also noticed a tiny hair stuck inside). I explained the situation and showed the phone to two different kids and they said you didn’t bring it within 7 days of purchase — something that the original kid never told me. They said all I can do is buy another one for $ 10. Really? Don’t go here. I got my phone shield at the other kiosk nearby. No problems there. My wife is stuck with a $ 40 shield with a hair and a «logo».

I came here to get a replacement screen protector. I dropped my phone off and the guy said it would be ready in a couple of minutes. A rush of people came and I assumed I would have to wait a bit longer for my phone, but I wasn’t too bothered. He did his best to get to all the customers then put my screen on – 15 mins probably. He gave me my phone, apologized for the longer wait and waived the install fee because of it. Great customer service!

The Zagg HD glass for iPhone 6 cracked but saved my screen. Luckily this place is not too far so I stopped by, to get my now ghetto looking screen replaced, but there was no one at the kiosk — star. I proceeded to walk around and waste more of my time in the hopes that a rep would eventually show up. Of course when I come back around, there is only 1 sales person and a long line — star, more time wasted. I could have complained but he looked cracked as it was, service recovery would have been not having to pay $ 6 since he wasted my time by a) not being available to begin with b) for making me wait that long line. Either way the warranty on this Zagg screen is pretty good and other than the lack of customer service — it’s a pretty decent deal!

Came to replace my glass protector late Friday evening. And two idiots as «service representatives» looked at my glass and told me that it wasn’t A Zagg product. I told them that I always changed my protector with them, by the other employee that works there. They started asking me how he looked. Liked it mattered. So I asked them how long ago they’ve been working at the kiosk, cuz I never seen them. They said six months, which explains everything! If you come while these teenage idiots are there, don’t bother and don’t expect courtesy from them. Plus as soon as I walked up they had to chicks kicking it with them. They girls left when I started talking to them. So unprofessional and not giving a good image to the company. When I passed through again. The girls were back sitting next to the register.

.. after stopping by the topanga location in Canoga Park being told theyre out of stock for the iPhone 6 shield returning after a month it was installed peeling off. i stopped by this morning waiting half an hour or so for the assistance. there was no time written left on the «will be back in.» sign. i asked if they had the iPhone 6 shield. did not receive an answer right away and then he replied with «what i can do is cut it for you. we have a machine. were out of stock.» i drove over fucking 30 miles because Zagg numbers listed on their website for their locations do not fucking work. i am very fucking upset getting nowhere looking for the fucking shield. i immediately grabbed my phone back from him and said «thank you for wasting my tine» and walked away. bad customer service coming from Zagg. please do apologize to the employee. this isnt his fault. the company is at fault for not having the correct number to reach them before driving 30 miles one-​way. you need to bring back Northridges mall location and put one in the Sherman Oaks. put them in every mall for damn convenience!.. youre damn right i wrote the pants off this review Unilocal

If I could give a zero I would! Horrible place! Atrocious customer service. Sales rep ignored me in favor of his phone. He had loud music blasting from his phone when I was talking to him. I can’t even describe how horrible he is. Will never come here again and highly recommend against this store!

If I could give it zero stars I would my screen cracked with their glass shield on I went and asked him about what my options are and he just looked at me with a blank stare. So I asked him since they don’t replace it if this is a scam and he just smirked at me this is the biggest waste of money ever! #zagg #invisibleshield #dontbuyit

1^st off rep is never there when I come by
2^nd poor customer services from associates and management
3^rd n most important they promise you something and it end up breaking when your phone drops or hits something so small don’t buy zagg supplies
I got a better quality product from Shanghai China for 4 dollars easy to install

After my Invisible Shield cracked, I brought it to this kiosk for repair. It cost $ 6 and the guy (didn’t catch his name) was fast and personable. I was done in less than 10 minutes. Great experience, phone looks like new!

Had my iPhone 6 and 2 MacBook Air shields installed here with no problems. Ask for Arnell, he’s the absolute best. Not only is he very professional but he’s pleasant to deal with.
Everything comes out looking amazing and he’s quick.
Some advice: call in first to see if they offer the shield you need for your device.
Thank again!!!

I heard these kiosks are corporate owned now. The older staff was alright but these new people are just awesome. Very friendly and honest. I had my glass shield installed on my iPhone 6 and ended up getting a little bubble. Nothing in this world is perfect. I went back to get it replaced with ease. Just needed proof of purchase for that 14 day window. No questions asked and the new installation was quick. If you care about your phone you should check them out. The quality of their products is on the rise!

I bought invisible glass screen protector from best buy and I walked around the mall and I saw this ZAGG counter and I just had a question about ZAGG product that I just bought and he offered to install it for free! Yes. He installed the product that I bought from other store for free. What a kind service he provides. A++++ for this guy

Went in today to have the shields replaced on four older iTouches. We are donating them to four teens for «Adopt-​a-​Family» as gently used Christmas gifts and want them to look as nice as possible.
Since the iTouches are older they don’t have the exact type of shield we needed in stock, but the person who helped us made new shields while we were there. Service was quick, the worker was very knowledgeable and helpful. He also gave us a deal on ear buds so that we could give the kids new ear buds as well.
We will definitely use this kiosk and product again.

Manny with attitude. Not even bother to tell me the precaution of not to put in your pocket or wallet for 12 hours after shield is placed. I found that out from my friend who had it done in the zagg kiosk at the mall in Arcadia. ps. He was not busy. I was the only customer the time I was there. Chris, maybe you not paying him enough? Not a happy worker!

I paid $ 60 and waited for almost 2 hrs when I was told it would be 45 mins to get my whole phone covered in hdx. When I returned to pick it up there was a confusion because I had number 13 and there was no phone marked 13. What is upsetting is that in less than 6 hours it already is coming off. I returned to get it fixed and I’m told that they will change it but I have to wait. He then tells me that he understands I’m upset and that if it was installed correctly it shouldn’t have happened. So basically he told me that they hire incompetent workers that take forever and don’t know what they are doing. I have never experienced such horrible customer service.

I needed a shield replacement. There were a few people ahead. He handled them promptly so the service had been quick.
My shield replacement costed $ 10 for the FULL body. He said that the service will take 15 minutes. GREAT. Later I came back the shield replacement looked proper guaranteed if there are bubbles they can return. Two days later looking at the job better. Finding out looking at my phone. A FULL body had not been replaced. Cheap ripp off!!! They did not replace the sides. I will not recommend them having good service. These are the same side shields from when I dropped my phone off.

Terrible service, they don’t honor their warranty. Product wears out quickly. Would never support them again.

I followed the instructions religiously, big crinckles. Total waste of money.

Chris at the Westfield Zagg is one of the rare ones. Knowledgeable on his products, but also standing behind them implicitly. I’m a big fan of Zagg products, having bought several keyboard cases for myself and family over the last couple of years. I’ve been having a problem with my most recent case, and took it into the Westfield Zagg to see if they could fix it. Well, Chris determined the keyboard was defective and replaced it on the spot with a brand new one. No questions asked. Didn’t even ask for a receipt or if I had bought the case from them.
That sort of customer service is hard to find these days. And will only deepen my brand loyalty to Zagg and their products. Cheers Chris, thanks for your help today.