Verizon

We had a really great experience. We were trying to figure out whether to upgrade, start a new, plan etc — went over several options with the help of Rey Peralta.
We came in for the buy one get one free Samsung Galaxy 7 deal. the specifics about which my spouse got testy. Rey stayed calm. In addition it turned out that while Verizon still had it advertised on their website (and thus still avail online), the deal was supposed to be officially over yesterday. My spouse was ready to leave.
The manager, Jorge called his manager and was able to honor the deal for us since it was still online! Jorge & Rey were patient and helpful. Rey stayed late to help us finish setting up our phones.
They even hooked us up with a bonus deal here and another discount there.

If you want to get ripped off without knowing it, this is the place to go. What sucks is that I’ve never seen a corporate store act like a mall kiosk when they lie and cheat and smile while they charge you for «free» stuff. Avoid this store like the plague. Luckily the customer service line for Verizon apologized and said that everything could be returned, but seriously, what a joke of a store.

We bought 3 phones from this store and let me tell you Verizon will screw you when you try to end the contract.
I had my whole family with Verizon for over 10 years. We planned to switch to T-​Mobile to take advantage of a great offer on smart phones and then switch back to Verizon until we saw just how terrible they behaved after we disconnected the service.
First they charged us for a month we didn’t use and then they said they would credit us back $ 20 for which they did not.
They then bombarded us with non-​stop calls and each representative had a different story.
Even during the contract Verizon kept playing games to get us to pay more.
I was set up for reminders and then one month they didn’t send it and charged a late fee. When asked about my alerts they just said that is only a courtesy you can’t rely on.
My aunt was charged for excessive texts which she hardly ever uses and when she asked to see the list of texts they backtracked and said never mind so their game it to screw everyone who isn’t paying attention to their bill.
Since having T-​Mobile I’ve had great coverage even at Kenneth Hahn Park which was a dead zone for Verizon and the deal is much better.
We get more data for less money and T-​Mobile has unlocked our phones so we can go to any carrier we want.
STAY AWAY FROM VERIZON
They will tell you anything to get you their hooks in you and then slowly nickel and dime you to death.

this place just sucks， the staff never care if they are help or not, just work like a machine.
the worst service I ever had.
I feel so disappoint with the service here.

Terrible customer service, rude associates and managers, and no one makes absolutely any attempt to accommodate you or make things right even when they know they’re wrong. I was given the run around for months regarding a battery replacement for my Galaxy Note 4 which was shutting down every time it reached 15% battery level. I finally get an honest tech o the phone who tells me the reason they’re not giving it to me is that they’ve been out of stock for a long time. He tells me to go to a Batteries Plus and buy one, and they would credit my account. He says to go into a physical store to have a manager verify the purchase and that I’ll be on my way. So I do, and when I arrive at the store they tell me they don’t know what I’m talking about and that if I have an arrangement with customer service they don’t know why I’m waiting my time coming into the store, even though that’s what I was instructed to do. The manager Jorge Martinez had a pass poor attitude and when I told him to call customer service himself and figure it out if he doesn’t believe me, he smacks his lips and tells the associate «get this fool on the phone with customer service man» and walks away while I was still talking to him. Mind you, I was upset, because the left hand does not know what the right is doing, and they have access to my accounts notes. But I was not yelling, making a scene, or being rude. When I finally spoke to the (excellent) customer service rep on the phone, she spoke with him and he rolled his eyes while on the phone with her, confirmed the amount on the receipt, and stormed off into the back without so much as an apology. This is a corporate store, not an authorized retailer. I cannot believe these people are being paid to mistreat customers like this. I’ve been with Verizon for 9 years, and this store has just gotten worse and worse from day one. If you have any option, go to a different store. The one in Marina Del Rey for example is pretty great.

I want to give a big shout out to Cedrick Neves. He has worked forbVerizon since 2008 and he knows the business. Went from iPhone 5s to 6s+. He did everything to set it up and threw in so many discounts. Gave me a grea break on my old phone as a trade in. A very informative young man who was smiling, polite and a real gem. Best experience ever had n this store. He even helped me set up Bluetooth in my car and took off my old phone. See him for gr at service. He dorks the later shift.

Adrian Segura is the BOMB! This was my Aunt’s (Dr. Betty Smith Williams) third time to the Store with the SAME issue! Adrian greeted us today at the entrance and within less than 5 minutes of our arrival was able to solve what the other two sales reps/​techs my Aunt dealt with two times in the last two weeks could NOT do! Adrian went above and beyond. He also sat patiently with my Aunt and explained the reason why she was having the problem and how he resolved it. We also discussed an upgrade to the iPhone and that when she is ready to purchase in January, Adrian will be the sales person she calls and meets with to make her purchase. Adrian also informed my Aunt about training classes for the iPhone and her iPad.
Adrian Segura Rocks! The Culver City Verizon Store on Jefferson Blvd. is Blessed to have an intelligent, knowledgeable Sales Person like him. Adrian is an ASSET!
Thank you. Mona J. Eskridge for Dr. Betty Smith Williams

Bamboozled by Verizon In-​store Representative
I’ve been a Verizon Customer for 12+ years, which is amazing considering I am frugal and Verizon is known to be the most expensive cell service carrier. But every time I think of switching, I compare with the competition and Verizon always comes out on top with Customer Service and Coverage.
However, I am disappointed with our recent transaction.
We were ready to upgrade to the IPhone 6s, so we visited the Culver City store and spent about 45 mins with the customer service rep, Alex. He was educated, informative and patient with my less-​than-​happy-​self (me: confusion = frustration), as he explained and wrote out our options between the 2 year Plan, the new LARGE w/​Device Payment Plan (DPP) and our current plan. Verizon should have a pre-​printed spreadsheet for customers for easy comparison. We touched on our phones and the trade-​in information very briefly as it was straightforward.
I went home, created a spreadsheet of my own and ran the numbers for the month service plans, even called Verizon twice to verify some information, then settled on:
A.)
The 2 year PHONE plan (subsidized/​contracted) — same one we’ve always had
$ 300
-$ 200 Trade in for our IPhone 5s (as advertised)
$ 100 + $ 70 Tax OUT OF POCKET for the new IPhone 6s x two phones
B)
Change our PAYMENT PLAN to the new Verizon LARGE 6B unlimited Talk/​Text Plan
Advice: ALWAYS keep your PHONE purchase, your Trade-​In and or any Monthly PLAN changes SEPARATE. In fact, in the future I will only do one transaction at a time. The same tactics that is commonly utilized at used car lots are now being applied at this Verizon store i.e. The Trade-​In Trick.
We returned to the Culver City store a couple weeks later and met with Verizon Rep, Dante Ellis. The moment we mentioned the two year plan (subsidized/​contracted) he got a look of terror in his eyes… «you can only get that online — we no longer offer than in the stores», he said, then followed it with a brilliant smile.
I then pulled out my notes out from our meeting with Alex two weeks prior. He said he would have to run this by his manager (this is when is began to feel like we were buying a used car), then walked away with my notes. Returning 15 minutes later he said the manager would be able to honor the 2 year contract plan, then began to talk fast in tech-​speak that became difficult, at best to comprehend. He stepped out to speak with his manager 4 times during our transaction
2 hours, $ 230 later and some free phone accessories (that we did not want or need), we ended up in the Device Payment Plan (DPP) after being thoroughly convinced that the Manager was being very generous with our discounts and either way we would pay the same out of pocket. It was all very confusing (I think Mr. Ellis was as confused as we were) and after spending 2 hours of our afternoon in this store, my husband and I were exhausted, we just wanted our phones so we could go home. Transferring our data from our old phones to new phones was another 45 — 90 minutes, so my husband opted to do his at home on his laptop with the back-​up he had done on I-​tunes and I left my phone and returned for it later… even though I still can’t find my pictures — thank goodness my husband backed them up before we turned in our phones.
The receipt in our bag was undecipherable. I work finance for a living and these numbers do not add up.
After coming home and running yet another spreadsheet on our upfront and monthly costs, it is plain as day that we got ‘had’. I should have stuck with my guns and stayed with the 2yr subsidized program.
My husband and I spoke about paying off these phones and moving to another carrier, but I will need to do some research to see if there are any ‘honest’ phone carriers out there, or if this is just the way things are these days…

Last night my brother in law lost his phone. We came to this store because is the closest to their house. We arrived to the store and a guy was standing inside welcoming us. His name is Kei. At first he sounded it helpful. As he continued explaining why we can’t buy a new phone at the store and no one would be able to help us. What a liar i just went to another Verizon store with a brand new iPhone 6 plus. We paid full price and didn’t have to make any alterations to our contract.
One thing is for sure Verizon isn’t cheap. With that being said. No one who works here has the right to tell you, your phone is old maybe the iPhone 4 is a bit old i admit it. But my girl has a Galaxy s5. And that is just rude. If you are in the costumer service take the asshole jacket off before you clock in.
P. s. Verizon manager keep an eye on you employees especially on that guy Kei. Or you will keep receiving this reviews.

Christian the manager and Daniel are awesome. My mobile phone would not work as it was not getting internet connection. I was leaving town in the morning an these guys we relentless in their efforts to get it fixed.
They made it a personal mission to get it fixed.
Thank you for your dedication.
LS

Worst customer service I’ve ever encountered every time I called they have me on hold for almost an hour. when I decided to drive down to the store and I see everybody for the store laughing and joking around on the phone when I asked the store manager. i’ve been on hold for the past hour as you can see on my phone and I see all of you guys are joking aroundand not paying attention to any customers that are walking in or you guys don’t care how long you have people on hold for very on professional starting from the store manager to the sales representative.

Came in to get a case for the LG tablet. I was greeted apon arrival without having to flag someone down and shown the selections available. The representative was friendly and gave a few recommendations. Overall the process was good, fast and better than usual. Although, I did only come in to purchase a case and nothing else knowing how it normally is.

Came in to return a retail item. Was told that it’d be 10−15min until someone was free. 3 other customer-​groups are sitting around, staff are all looking up things on the computer (account stuff I assume). That stuff takes forever, thank goodness I’m not in a rush. They should be able to do a 40second return in betweenie no? Maybe I’m being impatient. 32 minutes later I was helped with the 1minute return.
Also, they’re playing satellite radio and a few f-​bombs are being dropped during commentary of Eminem’s «My Name Is» … most ppl won’t care but the mom with the 2 young boys waiting probably does…

Everytime I walk in there, there are 2 or 3 workers socializing and my presence is ignored. Then, when I interrupt and ask my question, the worker looks either annoyed at the interruption, or the are confused and unable to answer my question.
Maybe there are a lot of new employees there. By that I mean, a BIG employee turnover?
Politeness and customer service is not their moto or their forte. They don’t seem to care about the customer. These employees need SOME training in how to be courteous and kind to customers. They are clueless!

I know I know. .pick your battles and all that but bad or complacent service really makes me nuts. I went into Verizon to pay a bill for a client who has 4 lines and travels overseas extensively. We are talking $ 600 a month and up even with their best plan. I had a business check that did not fit in the kiosk so I needed rep to run it through a scanner. Paying on line or by phone was not an option for this client and since I got the bill late… mail would have been risky. Verizon charges late fees and they send scary non payment texts so I did not want to ruffle the client.
I went to Westwood and they told me it wasn’t possible even though they had done it before… so I called ahead to Culver City and they said they could do it easily in between customers. When I arrived, it was packed and the rep in front told me that I had to wait behind 15 people who were all getting new phones. I told them about my prior conversation and he told me had heard wrong. I admit that I started begging for a manager since I had driven all the way down there. If I was getting a new phone, I would have waited. But this was a quick transaction and even some of the other customers offered to let me go ahead since it would take so little time. But the rep refused. So… I begged and pleaded and asked if there please please please was a way to squeeze me in etc. and he said «there is no please mam… there is only waiting»…another rep asked him what I needed and after he told her, she said «just walk away from her and ignore her… it isn’t your problem.»
Incensed by her proposed solution, I followed him keeping my voice really low and continued to beg. He then threatened to call the police. I was just incredulous. The police??? At this point, a customer who was near by apologized to me for what I was going through and finally a manager came to my rescue and processed my payment. It took 2.5 minutes. Not one other customer being worked with upon my arrival was even close to being done.
I commend the manager who saw beyond the situation and did what no other person that I encountered at Verizon that day could do. This was simply to manage the store in such a way that accommodates quick transactions to keep the stream of customers flowing and avoiding jam ups. Inefficient crowds repel new customers by the way.
The fact that the sales reps were so rude and stupid was annoying, frustrating but also kind of scary. I know there are other payment methods. .but this was not an option this one time… I had a plan B and could have left but just wanted to be done with it.
At 2.60 minutes, I thanked the manager and silently cursed the clueless reps. May they rot in mediocrity.

If you want to get great service! Ask for Tome! Great customer service!!! He was amazing… !! His not pushy at all! Answered every question I had, directed me to the rite phone, I needed for my business! Help me out. Took his time, with me! You really don’t get that in LA, anymore! Walked out, happy with my new iPhone 6 plus.

I’ve gone into this store a handful of times and have always been helped pretty much right away. Sometimes the plans are a little confusing and sometimes the people in store tell you differently than what they tell you when you call the 800 customer service number, but as a whole I usually like the Verizon network… just not crazy about the complicated bills and high pricing.

Ever since I’ve started using cellphones in high school, my father and I have been loyal customers of Verizon. However, after the difficult time given to us by Jorge Martinez, we have considered switching to another service provider.
My cellphone was stolen and I wanted to activate an iPhone 6 that was given to me as a gift. Not only was Jorge unsympathetic and playing on his cellphone, texting and looking at photos of naked girls being sent to him while he was supposed to do his job, he lied and told me that it is not possible to activate my phone. He was sarcastic, not very nice and just plain unpleasant to deal with. He lied, decreasing the trustful relationship my father and I have with the Verizon company. It took 3 hours of arguing, driving back and forth to the store several times before my phone was activated; a simple task that would have required a maximum of 10 minutes.
Verizon is one of the most expensive service providers in the United States so why must customers suffer terrible service from people like Jorge Martinez? It was 100% possible to activate my iPhone and we successfully did so, but Jorge Martinez deliberately tried to make us believe that it was impossible.

I’m giving 3 stars as a long-​term customer, but will update.
There was an Afro-​American woman working here (not sure if she still is,) she makes shopping here miserable… Not friendly. not nice, not personable. Mean, actually.
The last time I came for whatever reason, I was sold on a tablet at a good price. Very nice service.
Hoping this service remains. Will bring the rating to a 4 star is it stays as such.

I was looking for HTC One screen protectors and had gone to the location on Wilshire but was told that they didn’t have any in stock. The representative actually told me to buy some off Amazon and he’d install for me.
I ended up calling Verizon to see if they would reach out to the different stores in the area and see if they carried the screen protectors because I didn’t want to pay for shipping. The lucky winner was this location. I was told to ask for Cedric who would help me as the operator had spoken with him on the phone.
I walked in and there were a ton of people standing around so I played with a couple phones before Cedric walked up to check me in. How perfect, just the guy I was looking for!
I waited no more than 5 minutes before he had my screen protectors and installed it on my phone without any bubbles or lint trapped underneath.
Cedric even ran out to my car in the parking lot to give me a jacket that was left in the store, but it actually wasn’t mine haha. Still very nice and considerate of him.