T-Mobile

Thank you to Karen and Jessie (the manager) for straightening out issues that I was having with my billing statements! Jessie was most helpful, and prompt with helping to resolve issues. I truly appreciate the wonderful customer service. Would highly recommend this store! :)

My partner and I just moved to T-​Mobile from AT&T and were a bit nervous about the transition /​what the ‘buying out of a contract’ actually entailed. When we went in, we were greeted by Ingrid who was SUPER helpful, SUPER knowledgable and made the whole process pain free and un-​intimidating.
If you’re looking to change over, go and speak to Ingrid– she’s great and will get you sorted out ASAP!

I walk into this store and immediately get service, so I gave it 5 stars. I order what I wanted eventually, after the person helping me could barely type, doesn’t know what to do at each step, could not tell me the amount I was paying then even though it was clearly on the screen and I could see it, and lastly instead of printing a receipt she asked me to take a picture of it. But the worst was still yet to come, I called t-​mobile customer service to double check my order as I’ve had problem with t-​mobile for the last couple weeks and the limited information I was given by the store was not right. I ended up having to cancel my order over the phone and then had to go into another store to reorder. So if I could give no stars I would. I’ll never go to this store again.

Very bad service, had me waiting for over 15min just to pay my bill, And they began to help other people that came after me. Really disappointed

I’m here to express my extreme frustration with T-​mobile. After being with Sprint for many years, I decided to switch providers because of the horrendous service. I popped into this T-​mobile location and a young lady named Raven helped me. She was amazing and very knowledgeable. Unfortunately they didn’t have the Note Edge in Stock so I settled for the Note 4.
After getting the phone home, I realized the vibration was weak and the screen not so sharp. I returned to the location a couple days later to exchange the phone since I was within my 14 days and it’s clearly a defective device. The district manager just so happened to be there. He was able to see there was something wrong. Instead of swapping the device, I was sent to Samsung repair facility.
Long story short I went there and was told the LCD and Vibration motor is bad. Now I’m back at T-​mobile trying to get it swapped yet again and the process is so difficult. I called customer service and all they can do is send me a refurbished phone. I refuse to pay a new phone price for a refurbished one. Way to go T-​mobile. We’re off to a great start.
I have yet to hear back from the district manager who said he would take care of things…

Worst services ever if I could give negative stars I would. I went in for a bad port in my galaxy s3. The sales girl helping me needs major re training on customer service and product knowledge. I won’t disclose her full but it starts with a G. She had me try 4 different cords before she understood the phone would not charge thru the port. One off the items she tried to cell me was a used broken item that had been placed for sale to customers. Once she realized I needed a new phone and I had warranty she lost all interest in helping me. She was dismissive and rude. I do plan to get a note in the next year … Never would I get it there. Also I have been with t mobile for 10 years so I was able to resolve my issue via on line customer service. Virtually everything she told me was wrong. So something that could have been easy… Took triple the time.:(

I so wish I could remember the girls name who helped me. She was amazing and I am so sad that I cannot remember her name!!! We spoke over the phone and I told her I only had x amount of time to do this because I was there during my lunch and she assured me that she would get me in and out. And that is exactly what she did. Although I may not have been happy with the money I spent, the money I spend each month, and my service and coverage, this review is for the store and the people who work here.
Great customer service, friendly and thorough, clean and getting a new phone was easy. So glad I came to this store and finally got a new phone. It was much needed and the girl made the transition very easy and pleasant!

OK, I’m done being mad with T-​Mobile. Now that they are the «un-​carrier» I have come to really dig them. The flat-​fee, all-​you-​can-​eat phone minutes and texting rocks. I’ve only gone over on the data plan once, but the good news is NO extra costs, they just ratchet down through-​put for the remainder of the billing cycle.
These guys have cleaned up their act!

Great service! I walked in to get an issue fixed with my phone and the staff was welcoming, informed and prompt. They said hello to everyone who walked in — a big deal for me in excellent customer service. Review would have been a 5 but the store computers couldn’t keep up with the staff, they kept freezing up.

I’ve been to several tmobiles throughout the past couple of years and I can honestly say this particular store felt more like home than a store. There was a great urgency to help me in spite of the large amount of customers they had in the store at the time.
The people at this store are extremely laid back in the sense of they won’t trynto pressure you into buying every last add on when you walk into the store. Yet they are extremely knowlwdgabe and will help you in any way from answering questions to just showing you the latest and greatest devices available.
Ill definitely be coming back to this store come time to upgrade my current galaxy s3 as the experience I had last when I went in to purchase a Bluetooth speaker was excellent. Definitely prefer this store over the other T-​Mobile stores in the area.

Walked into this store to upgrade to an iPhone. The service here is so much better than the Inglewood location on Manchester & Locust. As a member of the 50+ (age) crowd, I look for old fashioned customer service which is lacking at most tech stores. This group of young people were patient and spoke at a pace and in a language I could easily understand. They are intelligent, articulate and they don’t talk down to you with an assumption that you’re retarded because your a senior citizen. Raeven was a wealth of information and explained the differences between the iPhone 5c and 5s. She was not rushed and I didn’t feel like I was being bilked. I had to return the next day because the phone kept muting itself. Chuck quickly figured it was the case which was too tightly fitted. La Freda, the manager (?), was also helpful. This T-​Mobile store is my first choice for good and fair service and ethical business practices.

I must say, in spite of the way T-​Mobile has screwed me over in recent history, this particular store has the best customer service. They are nice, laid back and friendly and super helpful.
In the last few months, it came out that I was being overcharged for a phone I never purchased, and Mergani at this store cleared it up for me. Then again, my T-​Mobile Internet account was suspended and I called the customer service, was on the phone for two hours, and was just told that I owed them money.
I went back to the store today, and Mergani remembered helping me from before, even remembered my issue. He made the call and within minutes cleared it up that I didn’t owe them anything. I am writing this from home — wow, it’s so good to have home internet again!
I also appreciate it that this store can acknowledge mistakes, and for all I’ve been through with T-​Mobile, that is one redeeming quality. Definitely better than AT&T any day.
If you’re going with T-​Mobile, go with this store!

The team at this store has always worked effectively at making sure I have the best customer experience, and leave their store fully satisfied as a customer.
9÷1÷13: Once again this store has totally astounded me with their excellent customer service and friendliness. We went in with a defective S4 cover and they exchanged the item without question nor hassle. I only go to this T-​Mobile store period!

Really bad store. Call before going for a Nexus 4 full price with a prepaid sim, no problem they have it. Arrived to the store and the manager told me that T-​Mobile do not allow it. Went to another T-​Mobile. Really bad!!!

this place shud be 0 star … since theres no 0 on here …
So i came to tmobile few days ago Bout my prepay for the iphone has no service… They said Theres nothing they can do .n told me to get the new sim bc they think my sim aint working. then They fucked up my iphone by swapped my iphone tray. The phone that i bought was unlocked automatically become locked. Ask them for refund bc ive never used it. they said they cant bc its already in the system. wtf? Then wasted $ 50 for an other new sim for 2 months could not used already. Then swapped again with apple for the new one.$ 160. So the total of this is is $ 260+all the gasses n time i spend this whole week… and now nothings works. Urgghhh… Went back to tmobile. They trinna kicked me out. Wtf? Lol.

I have been a T-​Mobile customer since about 2003 and have gotten some really good customer service at different locations. From Houston, TX where I got my phone to Laguna Niguel, CA.
I’ve had my MyTouch 4G for about a year now and the charge connector finally gave out and would not charge. I went to this location and Chris, an associate was behind the desk.
It took him about 2 minutes to tell me what the problem was and how we could fix it. He ordered a new phone for me, I have the insurance on it. Gave me a loaner phone to use until it arrived.
Where other locations where I had asked, like Gardena and Torrance, had not taken the time to do an accurate check and wanted to charge me about $ 65 dollars to get a new phone!
Now I have to say that this is the second time I go to this location for a phone emergency. The first time my phone froze and would not do anything. So I ran into the store about 15 minutes before closing time.
At that time Will Arias, who is now the manager and a trainee were working and they took such care of me and my phone. They reset it and saved my information, some stuff was lost but I could live with that!
I read the other reviews on the page and I would invite you to go back and give them another chance. I’m guessing there was a change in management and Will runs a tight, honest, and helpful ship.
Where I was such a nervous wreck, Chris stayed calm and did his job with such ease that it calmed me down enough to enjoy the music on their sound system. «The Hustle» was playing.
So I didn’t loose my information, got a new phone, stayed connected with a loaner. I will for sure use this location when I need help in Culver City. Go by and say hi to Will and Chris, they’ll take care of you!
UPDATE:
My last entry was July 10, 2012. Today is July 8, 2013 almost a year later and the service at this location is still amazing. I was going to check on the new deals and got a very pleasant surprise.
Mergani helped me and when he looked into my account he realized that I was paying too much. He changed my account and brought my bill by about $ 60. So I asked about upgrading my phone.
He mentioned that I could trade in my old phone and get credit towards my new one. So I did and got $ 55 back. So I went for it and got the Samsung Galaxy S4, I had the MyTouch 4.
Even with the payment plan for the new phone I’m still going to pay less than I did before. I’m not sure that I would have gotten that information at another location. Congratulations to whomever is training these guys. They deserve recognition and a raise!!!

Went to the store in order to get a replacement sim card for my wife’s phone. They asked me to pay $ 30 for it. Other T-​mobile locations ask $ 9.99 for it and the online store gives it for free. The guy I talked to wasn’t nice at all and all he wanted was to get my money. Such a rip off! Stay away!

Beware of this place the manager is some kind of Armenian guy teaching the sales rep to lie and deceive. These guys are hungry for a penny and will tell you any lie to get you to sign up. The manager is the biggest joke in the world. He tries to explain why his sales reps lie to customers by jotting down numbers on a paper and telling you that it’s just the wording that’s different! He’s a real piece of work. I went down there with my husband, mother in law and 1 year old son just wanting to get a better deal. Well, we fell into the hands of those shady characters. What happened to America? Where did people’s sense of ethics, morals and values go???

I have had a ongoing account with T-​Mobile and in November 2011 upgraded my mobile phone at this location. I caught my bill yesterday and I was being charged $ 290 for text messages and found out from T-​Mobile direct, that my account was changed from unlimited text, to being charged. They were not able to help me. I went to the store, and Edgar the Manager was able to credit my account for December and January and correct my account for unlimited text messaging for being a loyal T-​Mobile customer. thank you Edgar!