Papa John’s Pizza

This is the last time that we order pizza from this Pappa Johns. And it hurts me to say this because we love Pappa Johns Pizza, but this branch/​franchise has the worst service I have dealt with in the resturaunt business. Lets go through the events.
2 weeks ago– I ordered a pizza online and forgot to ask for a nacho cheese sauce. So I called the store. The guy, «Michael» said «No Problem, I can add it. When the Pizza arrived we got the wrong order. In fact they billed me for the wrong order, about $ 15.00 higher than the online order. The driver apologized and told me not to sign the slip. I called the store to complain and «Michael told me sorry that he could give me a $ 25.00 credit that would be placed on my account or refund my card which could take two weeks. I opted for the credit. I asked him how that credit gets put in. He said it goes under my address. I said ok and hung up the phone.»
Today I called in to redeem our credit. Jeff puts me on hold for 4 minutes and then picks up the phone. I tell my address and ask for delivery and also asked if he sees my credit. He says No. This was upsetting, because I looked stupid for asking, at least that is how I felt. He told me he will check with his manager. He gets back on the phone and rudely says, «What do you want to order?» I said, «Did you confirm my credit?» He says yes. I then proceeded with my order and asked for the buy 1 get one for $.50. He says you can’t get the credit and use the deal. I then said get me the manager. Chelsea gets on the phone. I told her my dilemma and my concerns with the lack of follow through and the rudeness over the phone. She never apologized but asked me what I wanted. I told her the same thing as I told Jeff. She said she could make that happen. Again, I told her about the rudeness, because no one deserves to be treated like that when you are buying food/​or goods from them. Again, No apology. The wait was going to be an hour and 15 mins. This is also a problem with this branch. The delivery times are crazy long. I then hung up the phone with our delivery being scheduled. I rethought the situation and called back to cancel the order, fear of retaliation on our food. Chelsea as not available. Michael answered and told me she was not available. I told him I was cancelling the order and never doing business with them again. He said, «OK.» And hung up.
This place does not care about their customers. I now see that many people feel the same way. Order Pizza from the Marcos up the street. They are wonderful!

It said open until 11 I called at 10:25 guy sounded like he didn’t want to take my order and hung up in the middle of me placing the order («the line got cut off») and when I called back it took exactly 3 min ringing for him to pick up and told me it would be an hr and the half delivery time clearly his kitchen was clean and he didn’t want to take my order. Papa Johns I’m taking my business somewhere else. The worst customer service ever. This manager should be fired!!!

As others have said this is a very slow Papa Johns Location no matter what day of the week or what time of the day it seems to take them forever to get the pizza to you no matter how close you are to their location. and to top it all off the pizza we had delivered just a couple of days ago by the time it got to us was almost cold

Ordered online. They couldn’t find my order when I was picking up. Gave them customer number and confirmation number. Still no order. No apologies. Nothing. All of a sudden they «found my order» but told me it would be 15 – 20 minutes. Don’t really believe that they found my order miraculously. Again no apologies. Not sure why I even ordered from Papa Johns. Horrible customer service. Let’s hope the pizza doesn’t suck as much as their service.

Slowest delivery of any pizza place. No matter what day of the week or time of day the delivery time is over an hour. Pathetic for mediocre pizza

Typical delivery time for this location on any given day is 75 – 95 minutes! That’s insane!!!