Cupertino Village Optometry, APC

I ordered my glass ¹²⁄₁₉ and I have been told that I will get my glass before new year. Until today, there is no single call or message from them about my order.
I have called them twice and I got the answer as «your order is not yet ready»…how long???
Please have at least some courtesy to call and let the customer know if it’s getting delayed…

I came here for an eye exam, not sure if I wanted to continue with wearing glasses or trying contacts for the first time. The staff and dr were very patient and answered all of my questions! I ended picking out the perfect pair of Prada glasses and Coach shades. Thank you!

I love this place so much!!! All the sales are great and professional. They know what customers want and which glasses fit us better. Maybe people think their price is kinda of expensive, but is worth of it. Unlike other optometry, they have great after sale services, for example help you fix glasses, adjust it etc. One of the sale calls sue, she works there for over 14 years, she knows what customers want! People LOVE HeR! Also, one of the sale calls Connie, she will love to help you with any problem !!! She is nice !!! One of the girl calls Apple ! She is funny as well! Their Dr are nice, they have many years experience. They also can. Speak Cantonese and Mandarin! Love them all! I will come back next time for sure!

I have been here for 1 year. They have great services and many frames to choose. Unlike the one next to their store, they give customers lots of care. Their sales are talkative, and nice ! Especially for Asians, they have many Asian fit prescription glasses and sunglasses, which other stores don’t have. They can speak well mandarin and Cantonese!

This business is sketchy. I had store credit that I was trying to use and was told that the business had changed hands in 2013. They opened my file and claimed that my credit was non-​existent. Since the sales person that dealt with me had given me her email address, I contacted her and inquired, she did not reply. When I went back to the store, I was told that the prior sales person called and claimed that she remembered me but there was never a store credit! I then gathered all my prior receipts from home and tried to compare to the file in the store. The store employee refused to let me take the file and claimed that I tried to take away the file that I had no right to. The so called «owner» had such a BAD attitude and even threatened to call the police. I’m not even sure if the «owner» is the owner since the business registration seems to show something different. The amount of the credit is not worth my time to pursue this nightmare further. All in all, I had lost my store credit since the paper had mysteriously disappeared.
This store is simply existing due to the location at the popular Ranch 99 supermarket mall. I would warn anyone who thinks of going there due to convenience.

I try to return a pair of glasses bought within 24 hours but was told all sales are final and CAN NOT BE RETURNED and NO REFUND! Their glasses are 100−150% more expensive than the market. I read through all reviews here and figured these folks practice tricky business & are probably unethical, dishonest, and unreliable. I will avoid them at all cost in the future!

Wide selection of upscale brands, extremely convenient hours. The doctor was knowledgeable and thorough, discussing the difference between a prescription for glasses or contacts, having a pair of glasses to use while on the computer, etc. The person who helped me select my frames was patient and accommodating, helping me pull possibilities I didn’t even notice, as well as honest as to which frames looked better and which did not. Very pleased with my experience here.

I’ve come here twice on a walk-​in basis. Never had any problems with them. I even referred my sister here, although her experience was different from mine and she has vowed never to go back (she saw a different eye doctor and had different front office help). It is on the expensive end even with my eye insurance. But the two doctors I saw did their job, and the front office was patient with me as I tried on many many frames, and were jovial and professional overall. They had a decent collection of frames for people with delicate features or small heads, but few that would fit my big head. Still, they carry a decent selection of ProDesign glasses, and I’ve been able to find one that fit my face.

I agree with some of the negative reviews here. The only nice person there is the optometrist performing the eye-​examinations. The sales people there are plainly rude and unprofessional. I won’t go back for sure.

Hm I’ve never had any problems here. I can see how the environment can be intimidating for non-​Mandarin or non-​Cantonese speakers, though.
I’m so bad with my glasses that I’ll always toss them around, step on them, etc. and I’ve come here on several occasions to get them fixed, and they always did it on the spot, cleaned the lenses off, free of charge and no questions asked.
When I’ve shopped for glasses or sunglasses, I’d always try on a gazillion pairs all over the store and they’ve always been really friendly and patient, giving constructive input as I can be so indecisive, and I always ultimately walk out paying below retail.

This review is for my terrible experience when looking for sunglasses here.
My sister and I stopped in as it looked like they had a pretty decent selection of sunglasses. My sister was pretty set on purchasing that day as she was tired of her current sunglasses (scratched up) and she couldn’t find the sunglasses she was searching for. A salesperson helped us with trying on a number of sunglasses. She wasn’t very personable, but that was fine since I was providing review commentary to my sister on each pair of sunglasses. :)
After my sister settled on a pair that she liked, she asked for the price. She had noticed that some glasses had price tags and others didn’t. The average price tag showing on the other D&G glasses were around $ 200. The salesperson helping us started to look for the price and the other sales person who had hung out near us to watch all of this said in chinese really quietly: «Try $ 300». So then the first salesperson puts on an act by grabbing for the calculator and randomly punches in a bunch of numbers for a while and then announces to us that it would be $ 300.
We are astounded by the fact that they were so brazen in trying to cheat us. (My sister and I are Chinese and although we spoke in English, this does not mean we don’t know Chinese).
So…my advice to you is to RUN for another store instead of trying to buy anything from this place. You’ll probably be ripped off here.

I don’t think these guys know how to fit contact lenses. I came here for my first fitting and it almost made me go back to glasses due to the irritation and inability to see (always a biggie). Only after a bunch of adjustments did they finally get it right. Their prices are ho-​hum, if you’re chinese they talk to you and make it sound like you’re getting some super awesome chinese-​comrade deal but it’s actually the same thing anyone can get. Which is cool, but I may as well go somewhere that can fit my contacts.
Also sat there waiting for an hour for service. Never again.

this review is not about the quality of care, but rather about their policy. a long time ago, i went to this place for an eye exam for glasses and contact lenses. when i was done, i asked for my prescription because i wanted to order my contacts from a vendor with more competitive pricing, such as 1800 contacts. they outright refused to give me a copy of my prescription unless i ordered contacts through them. is that even legal? i thought that by law, doctors have to release a patient’s prescription when requested by the patient?

Very nice people there. Especially, a girl named Emily. They are helpful and kind.

This review is for the horrible customer service of the staff (I did not see the optometrist here).
Went in for a routine eye exam and the technician/​receptionist instructed me to take off my contacts and follow her into the room for a pretest. Mind you I am a –10.00 without contacts and my Mandarin isn’t great so I really had no idea where I was going. I stood there in confusion and she literally yelled at me to follow her. Excuse me? Still stunned at her nerve, I blindly figured out which door she actually meant. She couldn’t have been more rough when moving my head to fit the machine and was barking out commands the entire test. We decided to ask for the manager, but the receptionist said that the if we waited for 30 minutes we could talk to him when he got back. No thanks, I wanted to leave now.

They are super-​nice here. I go to the optometrist here, and when I broke my glasses (or rather, my husband ran over them, but that’s a whole other story…) Philip totally hooked me up. He tried to salvage the frames for me (even though I didn’t buy them there), and when that didn’t work, he put my lenses in a new pair I bought on ebay (since they didn’t carry the same frames there). He only changed me for labor, since the lenses ended up needing to be ground down slightly to fit the new frames. He really went above and beyond.