Spectrum Eye Physicians

Why does this place only have 2 stars? I love the service I get here, the awesome glasses I find, and the fact that everything is painless! Chris gave me an awesome eye exam in less than an hour, easily correcting a change in my prescription so I can now see during the night!
And the Opthamologist, Stephanie, is so helpful at ensuring you find just the right frames for your next prescription! She’s great about telling you the best way to maximize your benefits, and your upfront costs out of pocket for each contact/​lens options. I’m not sure how I’ll be able to replace my current glasses any better… but I heard Jimmy Choo lenses are coming in… so maybe that’s what I need in my life?

I only came here because I needed an urgent appointment, and the wait has been very long. It has been 1hr 15 min since my appointment time, and I’m still waiting to see the doctor.
I’d rather have waited to get an appointment tomorrow with my regular ophthalmologist

SUPER LONG wait!!!
I checked in 10min b4 my appointment time, and had an assistant called my name & brought me to a room 20min past my appt time. Then I was left in the room to wait for the doctor for 35min!!! I was checking my fb, my emails, news, blah blah blah & still the doctor didn’t come in. I almost walked out of the room & checked if I was forgotten.
The only reason I still came to this place was that Dr James Liu is a very experienced doctor.

AVOID AT ALL COST IF YOU CARE ABOUT YOUR EYES
This place is like a 3^rd world clinic, and calling it a medical facility is an insult to doctors everywhere.
I scheduled an appointment for 11:15 and was asked to get in 15 minutes early to fill out paperwork.
After coming in at 11am and completing the paperwork, I was asked to wait «A few minutes».
At 11:45 I was asked to come into an examination room.
The nurse that welcomed me barely spoke english with a very heavy accent.
The nurse smelled like she hasn’t showered for a month, and her breath smelled like very bad mouth hygiene.
In short, I couldn’t sit in the same room with her without opening the door to get some fresh air.
At 12:20. after waiting for an hour and 20 minutes and still no doctor to be found, I simply asked for my money (co-​pay which they charged) back, and simply left without getting examined.
Any doctor that has no respect for his patients’ time, and uses a nurse that doesn’t keep basic hygiene should be investigated by the state medical board.
If you care about your eyes, go elsewhere !!!

After getting sick of my previous doc (long waits, constantly trying to sell me on expensive procedures that weren’t appropriate for a chronic eye condition I have), I had a friend recommend Dr. Liu to me. What a world of difference! Waits were much less, he and his staff aren’t pushy, and I feel he really listens when I tell him about the current status of my eyes and he then responds appropriately.
Would recommend!

*AVOID*AVOID*AVOID*AVOID (I wish I could make the text bigger for those of you with afflicted eye diseases such as my myopia)
First, the good/​great: Dr. James Liu is a great ophthalmologist. I would know because I’ve been coming to him for the past 12 years probably — since when I was a kid. I remember the first time he diagnosed me with nearsightedness. «Come on, you should stop sitting in front of the TV and computer all day! Join a little league! Strain your legs, not your eyes!» — Something paraphrased like that. He really watches out for his patients. Ahn (sp?) was also a *great* optician. Some old Vietnamese guy, he was there the first time I got contacts in 8^th grade. I used to SUCK at inserting contact lens into my eyes but he would patiently sit there and work with me until I felt comfortable. Great guy, too bad he’s long retired.
Now, current. Today was my first day back in over a year for my checkup. The new offices on DeAnza are pretty nice. All the good stuff pretty much stops here. Went on a Saturday and nobody was there, still waited ~5 minutes. No prob, played on my iPhone a bit. I get checked up by Dr. Pham (In retrospect, I should have specifically asked for Dr. Liu) but she’s not too bad. I’m worried about getting glaucoma in my eyes because both my grandmas have them. I just wish she disclosed the pressures instead of me having to ask her because I was already nervous since I had been feeling pressure in my eyes. The whole ordeal felt rushed and hurried and it seemed everybody wanted to go home. For Pupil Dilation, I usually wait about 5 – 10 minutes until they fully dilate. But not today! It took 1 – 2 minutes because «oh young peoples eyes dilate faster.» I verified with some Berkeley grad optometry friends that this is NOT the case. Argh! But this is fine… I trust the Dr. that she knows what she is doing, although the whole ordeal just felt rushed as they wanted to get me out (and themselves out) ASAP.
The worst part came when I walked out to get my prescriptions and go home. I grabbed the prescription and thanked them when I heard, «That will be $ 60». Wait, what? Normally I did not have to pay this which is why I was so surprised. Apparently I got hit with a «Contacts Exam Fee» this is something you pay when they examine your eyes with contacts on? The worst part is I’m not even sure what the $ 60 paid for. I don’t even know why I need a contacts exam. My contacts are fine and they have BEEN FINE for the past 8 years I’ve been wearing them. This was NOT disclosed to me when I was having my exam, nor before at the front desk. I’m trying to figure out what the HECK I’ve paid for and the optician says «Just call VSP when you get home. It’s closing time and I’ve gotta get outta here.» W-​T-​F Mate! Those words resonated inside me as I was stunned at never having come across service this bad. «I’ve gotta get out of here… get out of here… out of here.». Come on guys, your reception and opticians are the FOREFRONT OF BUSINESS IMAGE! For a company to have existed for this long their business acumen is sure in the shits.
I hope a majority of you guys agree with me when I say that eyes are the most important aspects of the human body. I have had bad physicals/​checkups/​cold prescription at ENT docs but I don’t raise much of a ruckus because those things usually sort themselves out. But shit, I’d be damned if I didn’t walk out an eye physician without feeling SOMEWHAT comfortable about my VISION.
Thanks for reading. Now ‘I’ve gotta get out of here.’

Though I like Dr. Mastman, it seems like they run late. And not just a little late. Last time I was here I waited over an hour. I am here again and just about to hit the 1 hour mark and still no sign of the Dr.