Einstein Bros Bagels

I’ve tried this place a couple of times just to give them the benefit of the doubt. This place gets some moderate to heavy traffic on the weekend and clearly struggles to maintain service and consistency.
The food is relatively decent for a chain, albeit a tad overpriced for what you get.
The concept of simple bagel and sandwich products is relatively easy, yet the execution falls short. The effort seems to be there from the employees, so it is most likely a problem with either management or poor training/​policies. This store could use a visit from corporate.
Update: As I get ready to leave it has been made readily apparent that management is absent here. The phone rings and you hear employees arguing over who will take the call. No organization, slight infighting, and poor processes lead to poor quality. «The inmates are running the asylum»

I love this Einstein’s location! I sometimes stop by to get a coffee (Vanilla Hazelnut, yum) and bagel on my way to work. The cashier, Courtney, is very friendly and efficient, a pleasant start to the morning. The staff does a great job getting things done (taking care of orders, replenishing coffee) even when they are extremely busy.

I’ve come here a few times now, and so far so good. Clean, good selection even late-​morning, and they’ve done a good job maintaining the coffee dispensers. Well done!

Went in this morning for a coffee and bagel. Simple order– just asked for an everything bagel toasted with cream cheese. The lady taking the order rolled her eyes and was not friendly at all. We got in the car and opened the order and there was nothing on the bagel at all. Had to go back in and there was no apology– she just took the bagel and slapped cream cheese on it. Horrible customer service. Will not be returning to this location.

This place is right down the street from the house. The service is always great, and the staff is always friendly. They’re is always a great selection of bagels fresh and ready for me every time I come in. Also the cream cheese is delicious, and don’t forget on the way out to grab your doggies a bagel treat on they way out. My dogs love it!

Are there remedial caper classes available? Taking a spoonful and dumping a ton of them in the middle doesn’t really cut it.

My life has changed. I have seen these estabs everywhere but I am not traditionally a big bagel fan so I never went. Today was different. I was hungry, jonesing for breakfast with no smoothie king in site.
So EBB was suggested. Okay. Let’s try it. I love me some breakfast sandwiches and I know they have those so I agreed.
We ended up settling for the bacon and spinach panini with egg whites and a Santa Fe Egg Sandwich. Omg-​z. I love paninis. The bread was so soft. The eggs were hot and fluffy. When I took the sandwich apart, the cheese stretched like I on TV. It probably could have used a smear or some preserve to give it a kick but it was hot and delicious and on the healthier side. Oh but that Santa Fe… we took it as it traditionally comes on an Asiago bagel with the jalapeño smear. That coupled with that turkey sausage… man oh man. Talking bout good y’all.
So no it didn’t end there. We were stopped in our tracks by the Pumpkin Bagel Clusters. Yeah… put it in the bag! And of course, your girl needed some fruit to keep it all moving. Lol.
We were gifted with some coffee. Not a regular coffee drinker but I love it on the weekends. We tried the vanilla hazelnut and a blend of the VH and the pumpkin seasonal blend they had. The blend was on point. Flavor bomb.
All in all this was a wonderful first visit for me. The young lady was super helpful and cordial and sweet without being underwhelming or overkilling. She also showed me how to sign up to the EBB club to receive coupons. We like free food and coffee, don’t we.
Loved it. This gives me an alternative to my usual breakfast options like Starbucks or Eatzi’s. Will definitely join the rotay and is pretty well priced. I’d say the value is there.
Highly recommended.
We were the only ones there so I’m not sure about service when it’s crowded but it was the perfect start to my Sunday. Thanks EBB!

The food is good. Nothing fancy, basic bagels but the service was so strange.
They rushed us to order when there wasn’t anyone else behind us.
Every question we had (i.e. Is that our order?) was met with rolled eyes and mumbled answers.
We were very confused as to what was going on. Horrible customer service.

I don’t know why but whenever I eat these bagels — I get super sick afterwards. That being said– I keep going back. I never said I was a brain surgeon in my profile!
Tried the berry smoothie today and loved it. So yummy!

It’s sad that the food is good you come back and then you are reminded on why you hate going. We ordered to and have my boyfriend the wrong thing. Clearly not what he ordered. They really need to rehire new staff…

Will not be coming to this location again. After multiple visits and the same woman having a terrible attitude its time to go else where. I thought the first and second time she was having a bad day… but the same crap attitude on the 3^rd time? Very unpleasant person and ruined my experience.

AAAAAmazing bagels and schmears!
Einstein brothers is my bagel shop of choice. Hands down. Their 6-​cheese bagel is the best bagel I’ve ever had and if you’re a fan of spicy, the jalapeño salsa schmear (cream cheese) is a MUST-​HAVE. I crave it once a week, luckily, they have a drive-​thru location about 6 miles from my place.

For a really small menu, I was shocked when it took a few minutes for the employee to tell me what was on the club. The club is a 1 star at best: 1 tomato, 1 piece of cheese, 1 piece of lettuce, 3 pieces of turkey lunch meat and red onions (which I ased them to leave off, the repeated «no red onions» verbally as they phsyciall put them on) = 7.50??? Seriously? No drink or chips or a real sandwhich for $ 7.50?

I love Einstein’s Bagels. But not this location. Their customer service is poor. Had to repeat my simple bagel order three times. And they had the gall to switch employees while I was in mid-​sentence for no reason and without apology. Sorry I don’t repeat myself four times. Remember the customer is more important than that.
Consider elsewhere.

The lady that runs the place is mean. Always good bagels though. over cooked my Santa Fe burritto though. meanie!

Fresh bagels…
They have so many different bagels and spreads.

The first visit I had the Santa Fe egg wrap, very tasty!
The next visit I tried the southwest turkey sausage on asiago bagel, yum!
Next visit will be tomorrow, makes my morning!
The bagels are fresh and tasty. The customer service at this location in awesome!

I have to say I’m not that big into bagels but every experience I’ve had at this place has been nothing but good.
If it weren’t for my budget, I’d be there every morning for breakfast. Looking at their menu (Which has a lot of good looking items to choose for lunch) I may decide to go there just to check out the lunch side of this place.
The staff there is very helpful and courteous. I couldn’t help but notice someone this morning with three bags of stuff this guy had bought from this place. And an employee came right up to him and asked him if he would like to carry some of that. It didn’t look that stressful for the customer to carry it himself… But it was the act of kindness that got me.
So… Great Bagels and Great Service = Greatness to me. I really look forward to trying their lunch menu. And if you haven’t been there, Do your Taste buds a HUGE favor and go!

Mmmmm… I had to keep on moving my cursor from 3stars to 4stars to 3stars and then finally back to 4stars… I guess I wasn’t very happy when I came in this morning for a thin bagel with light shmear + café latte and had to wait 10 minutes. I don’t think I’ve ever waited that long for a bagel + coffee :(Boo…
But the thing is I love breakfast and I love bagels and coffee. I really like Einstein Bros Bagels, but when I’m super hungry and I don’t want to be late for work, I need faster service. I’m sorry I couldn’t give this place 5 stars: When I first came in there were a couple of people ahead of me and maybe 2 people at the cashier. I literally saw 5 people working together, but as soon as it was my turn to order, I saw only 3 people. Then when I went to pay, I only saw 2 people.. . One person was making my bagel, and another was taking my money and then right after, having to make my Café Latte and make a hot chocolate for another customer. It’s kind of funny because the customer who ordered the hot chocolate was after me, but she got hers first. Yes, hot chocolate is fairly easy to make, but when you only got one person making the drinks — I just assumed mine would come out first (boo).
So then okay fine, mine was coming up next, but it didn’t seem like the man knew how to make coffee. Surely enough after I finally got my coffee and got in the car, not only was my latte slightly warmer than lukewarm, but it tasted like water down regular coffee. I was super bummed and had to somehow fix the coffee once I got to work. I had to heat it up, add some more coffee mix to get a better coffee taste — and it worked! *phew* thank goodness that my coffee did not go to waste. At least I had a coupon for if you buy any beverage, you get the bagel + shmear free: P woo hoo! But it’s not like they’re super expensive anyway. And I’ve visited Einstein Bros Bagels a couple of times before and my experience was usually a 4 – 5 star.
I hope that my next visit won’t be as disappointing… Of course I’ll give you guys another try!

I had a bad craving for bagels and remembered I had seen this place. I was hoping they would have as big selection of bagel’s like in the Northeast, I was initially a little disappointed since it was nowhere near variety I was hoping for.
They do have some really interesting types of bagel’s though, I settled on the green chili with tomato-​basil schmear. It was an explosion of wonderful flavors in my mouth! The green chili really tasted fresh and some slight heat but not overpowering at all. I’ll definitely keep this place on my list when I get a craving next time.