Extra Space Storage

This USED to be an amazing, clean, safe and well-​taken care of facility.
Now, since the change of ownership– the place has gone to hell in a hand basket. Security gates are always open, broken glass, trash everywhere. (I realize it’s a moving facility– things break, but cleaning every once in a while would be beneficial). Forget about using the restroom– it looks the toilet exploded. There’s only ONE working elevator with an almost two minute door delay (which is fine when loading, but heaven forbid you push the «door close» button– it delays it even longer. You can only go to one floor per elevator ride– so, with 4 floors and one working elevator that takes a long time to close– cross your fingers that no one else needs to use the elevator. There are rarely moving carts available. The staff never takes responsibility– they say they’ll call you back– and, I’m still waiting. The «climate control» is a joke. The rent goes up apparently for «maintenance costs” – that’s a laugh. The place is nastier than ever. They repainted– (and, by the way) it looks absolutely horrible.
Do yourself a favor and avoid this place at all costs. (Speaking of costs– it’s way too expensive for the lack of care this place takes in its facility). Avoid. Avoid. Avoid.

Unreliable quality and very poor customer service. The entry doors, elevators and restrooms are often «out of service». Security gates are left open and the climate-​control is often either not turned on or also, «out of service due to maintenance» (meaning it’s hot an humid inside). So much for getting what you pay for. Office staff are defensive and rude and the on-​site manager doesn’t return phone calls. The facility was MUCH better run by it’s former owner (Extra Space Storage acquired the site about 6 months ago). Never had an issue under previous management. Not impressed with the new management. Oh, and they’ve raised monthly rent TWICE in the 6 months.

This place is great! I’m honestly surprised there aren’t any reviews yet.
I have been renting a space here for the two years I was traveling around the country, and felt 100% comfortable leaving my most treasured items in this safe storage facility. The guys who run the place are very personable, and you’d think you’ve known them for your entire life. They know who I am, and know who the people are who shouldn’t be there. They approach me each and every time I come in, make sure I’m not in harm’s way, and carry on. I appreciate that extra eye on the entire facility.
The units are always clean, the buildings are always tidy, and they keep it at a decent temp inside the climate controlled rooms.
I just have nothing but positive things to say about this place! Sad I have to close my account since I’m finally in a place I’m settling down, but all good things must come to an end :)