U-Haul

When I pulled into this location there were U-​Haul trucks everywhere. I wasn’t able to pull in and park my car to go inside to pick up my reserved truck. The return line was so backed up it ran into the road. No one seemed to be moving the trucks. I found a place to park on the street and walked in. The line was very long but no problem I understand places are busy towards downtown Dallas. I picked up my truck and returned it in two-​three hours (5 hour rental). Apon return the place was not near as bad but still trucks in the return line with one guy working to return them moving very slow. I was told I needed to fold my blankets or i would be charged a $ 1 per unfolded moving blanket. I do not believe that in the policy I need to look into it. The guy that was checking me back in tried to tell me I put a small dent in the bumper that was there when I picked up the truck. Then his co-​worker walked over out of no where and joined in. We talked about it and he was definitely trying to hustle me. I let him talk and listened to see how hard he wanted to hustle. Then told him well if you want to try and say I did that go for it I have the insurance. His co-​worker said oh you have insurance your good then man with a totally different attitude. The dent in the bumper isn’t harming anything he said. The guy trying to tell me I put that small dent in the bumper imedently walked and sat in the truck with his head down to check the gas gage. Didn’t say anything to me. Once the truck was inspected he told ok here is the cost your good to go. What a poor service and poor attempt to try and make extra money off someone. I will not return to this location. I have never experienced this at any U-​Haul location I have gone to. Avoid this one.

This manager is incredibly rude to the surrounding residents. When backing each vehicle he and his employees honk in excess of 10x per vehicle. This starts as early as 6:45am, including Saturdays. Manager Lance Hutchinson voiced zero desire to assist in the situation when speaking with him on two occasions.

Worst location and always takes forever to check out. The staff moved at the pace of a turtle. Dont go to this location. I’vehad this expierence three times. It shouldnt take 30 minutes to pick up a couple boxes!

Moving sucks. I should know, because I do it a lot – 11 times, 4 cities, and 2 continents in the last 5 years, to be precise. Having the right people/​equipment on your team can make a wretched experience palatable (or vice versa.)
I don’t know why I thought it would be a good idea to reserve the truck for 7:00 a.m., but I did. At 7:00 on moving day… which was when I woke up… I called to let them know I’d be about an hour late. No problem, they said. Thank goodness! Except when I showed up, the old grumpy man at the front desk gave me all kinds of slack. Look, dude. Either give me the truck or don’t, but I’m not interested in a paternalistic berating about my admittedly spotty time management skills.
After my lecture from Father Time, I got set up in my truck and I was off to the races. I turned the truck in that afternoon, on time, without issue. (Which goes to my previous point. If I’m paying for the truck, and if I don’t keep it past the time that I reserved months ago, what real difference does it make to UHaul when I pick it up?! I digress.)
At about 6:50 P.M., several hours after I’d dropped it off, I realized I’d left my wallet in the truck. CRAP. I raced back up there, expecting it to be closed, but intending to maybe peek inside the windows of the trucks. The front desk was closed, but there were still a couple of employees working in the storage area. I wish I remembered the name of the young guy who helped me because he was an angel. Even though he was way off the clock as far as customer service goes, he booted the computer back up, figured out which truck had been mine, and found the phone number of the person who had rented it after me. I called the lady, she found my wallet, and I was able to meet her to get it back.
The whole time Angel Guy was helping me, he said not to worry about it, he didn’t mind at all, he was glad to help, etc. Further proof that just as you can’t judge a book by its cover, you shouldn’t judge a company based on the behavior of one employee. Despite my initially negative view of this place, I would definitely use it again.
Pro Tip: if you book your truck online, you’ll see an option to hire movers in your area straight from the U Haul website. Don’t! Do your own research to find movers if you want them. The guys I picked off UHaul had great UHaul reviews, but they were AWFUL. I looked them up on Unilocal and what do you know… awful reviews.

I moved on a Saturday the early afternoon with no problems at all! The process was smooth and easy with great service provided by Charlene at the desk and Ryan in the truck staging area. An overall pleasant moving experience. Thanks

Awful service. Employees are slow, disinterested, and disgruntled (mostly with one another).
+1 for the truck, which was fine.

Crazy busy on a Sunday morning. Friendly staff. Difficult to find parking, and had to wait in line a good 10 minutes to check out, despite having three employees staffing the front desk. Just WAY busy, and perhaps understaffed.

Had to exchange 3 boxes, got the wrong size. Paid in cash had a receipt and bought more boxes giving them more money. Went to check out and demanded all my personal info. I tried to refuse and they refused to do my exchange. The general manager said this is in order to make sure the employees don’t steal from them. No sir, it’s for you to sell my info to a company so they can spam me and send me junk mail. I do not know his you are still in business. Do not shop here, do not give them your money. There are too many other places to go who will appreciate your business and your right to privacy.

I had no problems at this location. Everything was fast and smooth.

Ahh, my local U-​Haul store.
I hate that you only have one parking space for non-​handicapped patrons (which is always filled), one for handicapped patrons (which is always empty), and three other parking spaces which are always occupied by trailers. Do what I do, park wherever you want (but not in the handicapped space). On the sidewalk, blocking the driveway, whatever. If someone else can’t get in, and there was already no where to park, are you really hurting anyone?
I usually go here for boxes. They have handles, and I love that, and if you don’t pack/​tape them like you’re brain damaged they are re-​usable at least 2 – 3 times. They have mattress bags, appliance and regular dollies that you can rent for about $ 10, and they sell bungee cords and strap-​ons… err, tie downs!
Sure, the employees are probably miserable in the summer. It’s hot out and they have to lug stuff around. Plus, I bet most folks who go in here are in a hurry and not particularly friendly following their less than desirable parking experience. Sometimes there’s a bit of a wait to get served, but it’s never THAT bad. I’d definitely rather come to this one than any of the other ones in Dallas — plus, it’s right across the street from Ships AND tacos y mas!

The employees seem miserable. Go to Lowe’s or Home Depot for boxes. They are cheaper there.

I have some experience using storage units and renting moving trucks at this point and I realize that most of them are poorly run operations, but this is by far the worst ever. I will start with the worst thing of all, our boxes were full of cockroaches when we moved them out of storage. Moving is bad enough, can you imagine having to empty every box before bringing it into your house and sorting through your stuff to make sure you kill all the disgusting cockroaches and shake all of their feces off of your stuff? But that was just the icing on the cake with this place. The employees are unresponsive and surly, you have to wait forever just to get your truck or whatever it is you need, the storage units are a joke as there is a foot of space between the front wall and the ceiling where anyone could get through and tamper with your stuff, and the facility is only open during very limited hours unlike a typical storage unit that is available pretty much at any time. Please use any other place but this.

Worst experience ever for a move. I have moved 39 times in 15 years. This by far, and so far, because i have yet to revceive my goods at this end, has been the most hassle of any. From the pod not brought to me by u-haul’s own 3^rd party recommended deliverer/​loader to the fact that it’s almost 30 days now & i have yet to receive the pod (supposedly delivered to your pickup location within 10 days according to u-​hauls SLA), to few people from u-​haul corporate ever returning calls when i have tried to find out status of my shipment since pickup date of 19 march, to mgrs who cannot be reached, to mgrs who have ‘no authority’… It’s now the 18^th of April, i have no belongings here, no pod and no satisfaction after filing the initial complaint to them and giving them a chance to reply. instead they have at least once, reset the date of the complaint to keep it in a staus of ‘in review’ which means they don’t have to reply … if you use u-​haul pod services for your move, good luck. i’ve filed with the bbb at this point and am considering legal action to retrieve a refund for goods and services not delivered and for the down time i’ve spent chasing my belongings.

Completely unhelpful slow witted idiots run this place