Dunn-Edwards Paints

Incredible customer service. I errantly purchased five 5 gallon buckets of paint of the wrong color. Dunn Edwards was able to fix the color at no additional charge. Thank you!

Found out our contractor uses Dunne Edwards after choosing colors in another brand. Jenna was incredibly helpful and patient in matching our selections to DE colors. Great customer service. Convenient location with Saturday hours.

In my opinion… paint these days is just that… paint. Technology probably makes every brand of paint close to the next. What makes this place stand out to me is the customer service. I have always been assisted promptly and everyone has been very friendly. I will continue to shop for my paint needs here.

Very professional paint store. You can’t beat the quality of the paint. Being in the industry for 10 years I believe DE paint is top notch.

My contractor purchases all of his paint through here. I guess you have to be a regular to get decent service. I have gone in to pickup additional paints 3 times and each time I have spent more than 1 hour waiting while they do whatever it is they do behind the counter. I suspect they’re writing a novel given how much focus and typing on the computer they have.
I just got back from my final visit this afternoon. I was in need of some touch-​up paint from a prior job. Had the color, the sheen, the Dunn Edwards codes from the can and the job sticker. I had EVERYTHING POSSIBLE and the guy STILL wanted to talk to me about what I wanted. I WANT EXACTLY WHAT I AM HOLDING IN MY HAND THAT YOU SOLD US LAST TIME. THE EXACT THING.
Now…one of the items apparently is no longer available. And by no longer available, I mean that there are signs all over the store telling me that the packaging has changed and that it’s the same great product with a new great label. So maybe you should have read your own brochure/​wallhanging/​billboard/​glossy pamphlet… so on… before telling me that it’s not available. I find it scary that I had to show YOU how to interpret the code on the paint YOU sold me.
And while I was standing around there waiting to get some help, I looked through their pile of clearance items. I found some spray cans I wanted, asked what the price was– $ 1/​can. OK… so now it’s time to ring them up-​$ 5.98/can. I mentioned they were from the clearance table and was told «Well…I didn’t quote that price to you…» No, your partner who is standing less than 1 foot from you did… the one who just helped figure out where the ‘any’ key on the keyboard was for you… the one who’s answering the phone after the 27^th ring because you are apparently too busy to help her out. Maybe… MAYBE…ASK HER WHAT SHE QUOTED ME! Better yet… keep ‘em!
This isn’t Home Depot. This is a nationally-​branded paint and supply store. I expect that the people working here would know #1-​paint, #2-​their products, #3-​paint. I am disappointed at each item.
I will avoid this store like the plague.