The Home Depot

Don’t buy appliances from
.
Our new Whirlpool fridge (purchased through
) didn’t work from day one. The fridge has never gotten cold enough to keep the food safe. We contacted Whirlpool and they got repair people out next day, after which we waited several more days for parts to come in and be installed. When the first repair didn’t fix the problem, we had service again. End result: we have a fridge that doesn’t keep our food cold enough to be safe.
Whirlpool won’t accept a return or exchange until their repair people have failed to repair our defective-​out-​of-​box expensive item three times. But we didn’t even purchase the fridge directly from Whirlpool, we purchased from their agent The Home Depot.
Home Depot has flat-​out refused an exchange or refund for the defective item they sold to us. In other words they don’t stand behind the brands they carry. At this point I’m looking into legal options since I think even a broken-​and-​fixed appliance is not what I contracted for when I purchased a new item.
Badly done Home Depot.

I am having a terrible experience I bought a weed wackier and it doesn’t work I have my receipt and Diego from gardening had had me waiting hear for 30 min. I spend so much hear evry year. And this is how they treat me. And Jane is acting like she doesn’t no anything. These people are redicoulis

Home Depot you have a keeper. Alex Chavez in Paint Department is just an extraordinary employee. His service was above and beyond. Amazing!

So, indecisive me made a last minute decision to buy flooring instead of sanding and patching old flooring so I needed materials by 9 am the next day. Made a run to this place and bought a crap ton of hardwood flooring. Sadly, I was by myself and misjudged the fact that my suv couldnt hold 20 hugangous heavy boxes of hardwood.
So, here comes Nikko and his awesome crew to save the day! They suggested a rental pickup truck which luckily was available at their truck rental desk. Then they helped me load it all onto the truck and I made it back in time before closing! Thank you guys and gals for that. They deserve a raise. ;)

Service?
HD is not in to customer service. Order a 2 piece toilet and other parts on line. ” Email arrives and states 2 items in and the third item has not arrive.
I arrive at the store at Colma, CA, waited for the on-​line «service-​clerk». Show her my «printed» Email with the reference number. First words out of her mouth, «you should have called first». Told the ignorant clerk that there was «no information that require that I call first».
She process my pick-​up order and said it would be 15 minutes. I inquired, where should I wait? Scaristically, you can go shopping in the store or whatever. Wow!
The order was carted out to me by another person and I was asked to inspect the content for accuracy and breakage. Of course prior to her opening the box. I knew that the order was not accurate. When the box was opened, there were 2 boxes. I knew that the size of the second box could not house a toilet bowl.
The clerk went to the back warehouse to look for another box that would contain a toilet bowl. Could not find anything.
At this point.
I requested to speak with the Store manager. Who I got was the Assistant. He apologize for the foul up and offer a store credit for other merchandise. Which is unacceptable! Why try to pacify me? I want the merchandise that I order and that was promise to be deliver on a certain date.
Instead of being pro-​active to resolve this matter with a quick delivery time. They RE-​ORDER it with the SAME EXPECTED delivery time as if you order product on line.
My contractor has a time line and completion date to meet.
One star is generously given.

If I could give more stars I would! The Brandons in hardware and lumber were beyond rad. They’re patience and helpfulness with my first time project was exceptional. Please give them a raise! Seriously, a huge raise. I work in customer service and always appreciate people who crushed it like you guys did. Thanks for your help!

Every time you deal with the Home Depot there is a major problem. I went to order a garage door. This is the saga. After all the talking, explaining, selecting, and filling out the order on the computer, nothing happened because the system froze and the salesperson told me to come back the following day! So I wasted about an hour and a half. The following day he was on his lunch hour so I waited about an hour for him to come back. I ordered the door finally. I chose the material, the color, the style of the glass insert, and on what panel the insert should go. Today they came to install the door. I was inside the house while they were doing the work. The man came and called me and told me he was finished. The insert was in the wrong panel and the insert was the wrong style!!! The only thing that was right was the color. I feel like telling them to come back and get this door and deliver the correct one! Do not use the Home Depot for any major purchase or remodeling… it’s ok if you need light bulbs or batteries or flower pots… stuff like that!
To whomever is in charge (it does not seen like there is anyone in charge actually!): Don’t you see that you keep getting one star comments? Can’t you do something about it?

I’ve been going to this location for 5 years. In that time I have remodeled two condos and spent a lot of money at this store on appliances, building supplies, garden supplies, etc… Easily spent over $ 10,000-$ 15,000 in that period of time. Most likely more!
Sad to say I will not be back. My last experience ordering a new washer /​dryer (over $ 2500 in cost) was an absolute nightmare. They have outsourced the delivery and installation to TEAMCO which is an incompetent installer terrified of any small chance of lawsuits.
They showed up on a Saturday at 730am (way too early in my opinion) and then refused to install or haul away the old washing machine. We live in an old Victorian flat in San Francisco. Because our pipes are 30 years old and copper they refused to do the work for fear we would sue them for damages if there was a leak. We’ve lived in the house for 2.5 years and never had any leaks in our laundry room. We also recently updated our kitchen and laundry and the contractor said everything was working. We even told them we would sign a waiver but they refused.
I even had a certified plumber come by our house this week and he agreed that there was nothing wrong and they should have done the installation.
Anyway it was a huge waste of time. If you live in a home that’s older than 10 years I would just recommend saving your time (and stress) and go to a smaller local appliance store. TEAMCO is a group of idiots and are not certified plumbers.
Home depot you have officially lost all my future business!

Worst customer service ever. I guess they don’t care about customer service at all. If I knew from the beginning I wouldn’t have bought from HOME DEPOT. They like to sell but when it comes to defective product, THEY CAN’T help you out even if the product have manufacturer’s warranty. They want you to deal with the manufacturer directly yourself! Don’t BUY any power tools with HOME DEPOT.

Home depot food is unexpectedly perfect. Have the tacos or carne asada fries. Or taco bag. No line. No wait. Just try it!

One side I am happy that idiot can get a job. On the other side one star customer service.
Went there today to get some stain for my decks. Asked the guy name Dave this:
Me: will a gallon of this stain good for like a few hundred sq feet?
Dave: huh?
Me: will a gallon good for few hundred sq feet?
Dave: a gallon of these good for four hundred sq feet?
Me: few. not exactly four hundred. That was a question not a statement.
Dave look at me like I am speaking alien language.
I repeated, he continue confused, I then spell few, F, E, W! He repeat: F! E! W?!
Yes! FEW! Thanks! Never mind. Get me a gallon. He then asked me do I want premium or regular. I asked him what’s the difference? He told me premium is more expensive.
He then asked me again how many do I need, I repeat. One gallon! He then try to be a smart mouth, oh yea! You need to paint a FEW right? I repeat. Few hundred sq feet.
Consider that was my lucky day. I manage to get some paint out of that store.

Unhelpful & brain dead. I described how I wanted some flat stones in the yard so I can avoid stepping in the mud. The woman in the gardening department petty much knew nothing. She kept asking me what I wanted. What specific items. If I knew, I wouldn’t need her. She also kept trying to put my personal details into their data base. Great — more junk mail. Home Depot is supposed to be a place with knowledgable people for do-​it-​yourselfers. Then they need to hire people with half a brain.

Something might be happening here.
Could it be that this location is aiming for old-​fashioned service?
I walked in and stood there lost and confused. Where were the carts? Where were the picture rail hooks?
Immediately a clerk materialized at my side, asking me what I needed. He good-​naturedly led me outside to dozens of carts. You know… the ones I had passed on my way in. Duh.
Then he tagged along to be sure that I turned into proper aisle (for picture-​hanging stuff).
Once I was in that aisle, I saw another clerk there assisting customers. I didn’t pay much attention at first, thinking that I would be able to find what I needed on my own. But the moment I felt lost I turned around and there he was.
Although this store didn’t carry the specific product I needed (picture rail hooks), I still left with a good feeling. You know, the kind you get when you go to a business where they actually give a damn.
Don’t prove me wrong, b! tches!

I had a pretty poor experience ordering appliances from Home Depot recently. I wanted to get a new dishwasher and microwave installed in my apartment, so I went in to check prices and see what was available.
I talked to a helpful guy in the appliance department who took the order, and offered Home Depot’s $ 69 appliance installation, which sounded like a great deal. The installation would be the following weekend, and everything would be done.
Unfortunately, the first installation was rescheduled without our knowledge or consent (and we didn’t find out about it until we called the day before to check the status), and delayed by a week. When the second installation date arrived, the guys showed up and immediately said: «sorry, we can’t install this dishwasher because it’s too far from the sink.» This was apparently a detail of Home Depot’s dishwasher installation policy that no one had yet mentioned to me (for reference, they have to use the standard supplied dishwasher hose, which is 6 feet long). So I had them bring in the new dishwasher anyway, and leave it in our dining room for me to figure out later (see my review of Oro Pro Plumbing).
As for the microwave, everything was in order there, so they set to work removing the old one, and installing the mounting bracket. To say that these guys were careless would be an understatement. At one point, they ripped through the mounting bracket with their electric screwdriver. (They ended up patching it with a washer, but come on, guys.)
Later, when they were finally ready to install the new microwave, they pushed the top bolt in so hard that the nut that’s suspended inside the microwave chassis got pushed out of its place, such that the microwave could no longer be installed. Having rendered this microwave useless, they proceeded to call the manufacturer and tell them that the microwave was defective.
Long story short, two week wait for delivery and installation on two appliances, only to have one delivered, one returned, and zero installed. At least the prices are low?

Customer service/​Help sucks!!! Doesn’t deserve to get a 1 star at all. no help came while looking for a new range/​microwave even though we already told someone we need help. Then these 2 employees just sitting, chatting and whatever bullshit they do. The woman looked at us 2x and she saw me staring at her but no effect.
What happened to customer service? This is the reason why I HATE going to Home Depot. This is WORST than going to DMV!!! at least at DMV you know you’ll get service after getting your ticket number.

This review is to commend the excellent customer service from sales associate Anthony Borg at the flooring department at the Home Depot Colma location.
I was up visiting my mom in San Francisco and made the whim decision to replace the outdated tile in her kitchen and hallway. I was browsing in the tile department and Anthony Borg offered to be of assistance. I explained that I live in Los Angeles and I need to work with a Home Depot associate over the phone to get this project going. He assured me that it would not be a problem. I was very skeptical because I had a bad experience with a Home Depot associate here in LA who was flakey. I had to chase her down just for her to return my calls. So… I decided to take a chance again and work with Anthony, hoping my experience would be different.
From start to finish he was very responsive to all my questions. When the measurement came in, he gave me the pros and cons of my installment. Because my mother’s house originally had linoleum on the fioor, he warned me that floors needed to be tested for asbestos before Home Depot can proceed. Therefore, I would have to hire a separate company for that. Ugh! How fustrating! I didn’t have to time to research that so I decided to hire a contractor independent from Home Depot, and only buy the tile instead.
I’m glad he warned that Home Depot workers would walk away from the job if they discovered traces of linoleum.
I decided to hire Fonseca Marble and Tile contractors for kitchen project. Anthony made sure I had enough tile for the project and outsourced from other Home Depot locations to guarantee all the tile will be ready on time for the project. He called and kept me updated as a project went along to let me know the status of tile and when it would arrive.
I was very happy dealing with Anthony. I got the sense that he genuinely cared about his customer base and that went a long way for me. I’ve gone to several Home Depot locations here in Los Angeles and Lowe’s and sad to say it’s always been a tug-​of-​war to get someone to provide that level of customer service. Furthermore, a lot of employees ignore you as if you don’t exist.
Thankfully, that wasn’t my experience this time around. I’m planning future projects so I plan to return to the Colma location in the future.
Thank you Anthony Borg & Home Depot!

Dear Colma Home Depot Store Management,
Shopping at this location is always so much fun! I always forget. Thank you. I never know what to expect when I walk through those automatic opening doors.
I am writing today to commend you and your staff. You’ve set the bar high with today’s experience! All of your sales associates perfectly and consistently executed — «Customer Doesn’t Exist if You Don’t Look Them in the Eye» Day. Not an easy feat, but everyone read the memo and was very prepared today.
My first stop was the paint drop cloth aisle (the only thing I needed to buy). Low and behold, you’ve put up baby gates during peak store hours, no doubt to test my ninja skills. However, since I’m still a beginner, I wasn’t sure I could navigate the moving pallet on the forklift. So, I waited for a break in fork lift guy’s careful concentration to ask when the gates might open, you know, just in case I needed a back up plan.
First he mumbled to himself about how his colleagues couldn’t stack pallets properly. Then he continued to move the same pallet up and down, in the same spot, even after seeing me stand there, obviously waiting for him. «If you don’t look them in the eye, they aren’t there.» This was no doubt a test in perseverance. I was determined to pass. When he finally acknowledged my presence, I learned 10 minutes minimum before I could secure safe passage.
Being tight on time, I decided to stop at the paint counter to ask if drop cloths might be in any other location. The woman at the desk was already talking to a customer, I was fine with waiting patiently. Until, another guy came up and she stopped what she was doing to ask him what he wanted, after glancing at me. Then she left the desk, walking right past me, as if I was invisible.
During that time, two other sales associate also walked behind me, chatting to each other. Though I obviously had a question, again they adhered to your store’s internal memo (the invisible customer) for the day. I am very impressed by all of your sales associates today. Not an easy feat to be so consistent!
In the end, my skills at this time were most definitely not a match for your sales associates. I was humbly swatted away, leaving empty handed. In the meantime, I will continue to hone my skills at strong customer oriented stores like Lowes and Orchard Supply Hardware, even though they require a longer travel time. Anything for superior training, I suppose, so that, should I decide to accept your challenge again, I will be better prepared next time to deflect the nonchalant attitude of your sales associates and non-​existent customer service.
Humbly yours,
MG
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UPDATE:
Emailed reply to Home Depot’s Unilocal comment. Will update review if anything comes of it.

I have just had the worst service of my life.
I paid $ 1300 upfront to get a door installed in my back yard (it had to be custom ordered). They told me it would take 5 weeks (I worked with Emi Aricka).
5 weeks passes, and I get a call from their installer to install the door. We make an appointment. I adjust my schedule accordingly.
The day before, I get a call from the installer that it is not ready (not his fault, he got the wrong information). The door won’t be available for another month.
A month passes by. I call Emi. The door has just arrived in the store (coincidentally on the same day I called).
I ask to schedule an appointment. I get no call back. I ask to speak with the assistant manager Jessica. She says she will call me back by the end of the day. I get no call back.
The next day I call and ask to speak to the manager, Diego. He says he’ll look into and me back that day. I get no call back.
I call the next day, and he acts surprised that no one has gotten back to me. Do you see where I’m going with this?
I decide to go rogue and have an independent installer just do the job and ask for a refund. Has this been the most tedious exchange to read in a Unilocal review? How do you think it felt being me?
Get any custom work done somewhere else. I’ve wasted hours of my life being placed on hold and tracking down people to schedule an appointment that never manifested.
Yuck.

Ugh their service is horrible! It is unbelievably hard to get help when it is needed. My husband and I went to get laminate floors for our new home and needed some questions answered. There was no one working in flooring. When I approached someone with an apron, they told me to go find someone in flooring. If there was someone in flooring, I wouldn’t be asking a different department for help! When I finally found someone in flooring, she walked away as fast as she could. Sigh… I was finally able to catch up to her. I asked her about the laminate flooring and she gave us a guess. She wasn’t entirely sure and had to run to get help. *face palm
I refuse to come back.

After Goodman’s Lumber on Bayshore closed (Goodman’s in Mill Valley is still open) many years ago, Home Depot became my goto hardware store for DIY projects (paint, varnish, brushes, sandpaper, drywall patches, ceramic tiles, etc.). And any stuff I can’t find at Cole Hardware.
The current overall Unilocal rating doesn’t reflect how popular is this store. Maybe because most HD shoppers aren’t Unilocalers. So far I have no complaints. But I seldom need help, except for sometimes asking for where stuff is located. And I usually use the self checkout registers.
In recent years, I’ve noticed that the staff is a bit friendlier than in the past. Perhaps the management noticed the low Unilocal ratings.