Orchard Supply Hardware

The staff are really nice at first, but once they have your money they are rude and unhelpful. I just moved to the neighborhood and bought stuff for my house, and when I found one of the items was broken I went back to return it and was treated rudely by multiple staff members.
They would not return the full price of the item and had bad attitudes when I tried to ask why. We had used a coupon for 15% off one item. They would not return the full price of the broken item, would not apply the coupon to one of our other items, and would not return the coupon. Bad attitude on top of that from multiple staff, including the «greeter» and I am staying clear of this store from now on.
Bad customer service, don’t be fooled by how nice they are before you spend money, if you have to return anything you will not see the same friendliness.

Get your Christmas tree here! Great selection and SUPER friendly guys to help you out. They look and smell great.
We first went to the lot at Pak n Save and the prices were ridiculous! We’re very happy we ended up at Orchard. And they pay the sales tax this weekend!

Looked for a good key copying place and finally found it! They have a key copying machine near the entrance which took me about a minute to make 2 copies. $ 3 for the 1^st (which was a bit pricy) and $ 1.50 for the 2^nd. The convenience and speed was worth it however. Tried out the keys and they worked!

Third time I’ve purchase items that had been returned that was no good. Be carful buying. From orchard supply.

This local hardware store does not only have pretty much every hardware and materials needed for small or big home project, but also is incredibly competitive in prices as compared to bigger hardware stores like Lowe’s or home depot. The customer service is warm and inviting. It has knowledgeable star in all areas and segments of home remodeling, like plumbing, electrical, and even helping you in finding small nuts and bolts that are not available elsewhere. Staff take their time explaining the «how tos’» of any project and in fact I even found aluminum tubing that were not available in auto shops for use in a carburetor thermostat. All and all I enjoy my experiences at this local OSH store and cannot imagine going anywhere else.

Was so disappointed off the cashier named Ruby, she was so mean and demanding with the customer in front of me. Customer service please double check the meaning. Have patience with customer and dont rush when his payment. Her face looked so mad n her voice sound so stern.
I have gone here so many times and service normally are helpful but yesterday I was so bothered of her attitude.

I went to OSH to buy a new door mat during president’s day weekend. When I stepped through the door I was greeted and was given a 15% off one item. She asked what brings me into Orchard’s today and I told her I was looking for a door mat. She directed me to aisle 26 and I was able to select one and bought it relatively quickly. The staff was helpful and friendly. I had a great experience with OSH that day.

This is a great hardware store with a small to moderate selection of stuff. I went here for the first time yesterday and I wasn’t disappointed. Do not come here with the expectation they will have a nursery or lumber supply similar to Lowe’s or Home Depot. We were still able to find what we wanted, but, the selection was more limited.
The lumber selection is weak. It’s better to go here for a board or two, not enough to build a shed. The nursery has nice healthy plants and we found one to plant in the yard.
As for the mulch and rocks we bought, unfortunately, we couldn’t see them in advance. They have a board that lists what they have but it would be nice if they tapped a picture of a piece of mulch or rock so you could see what colors you’re getting before you buy. Basically, you should know in advance what you want and they right you a ticket. You pay at the register then drive around back of the building and the warehouse guys load the stuff into your car.
Orchard, if you’re reading this, tape a sample next to the paper description.
As for the customer service, very friendly and helpful. If yous see other people using coupons at the register, you can ask for the same discount, too, without the coupon paper, such as for a holiday sale.
So come here if you need a few things, but if you’re doing a major project, you will probably want to go to Lowe’s or Home Depot.
A very big 7-​Eleven to Safeway is similar to Orchard Hardware Supply to Home Depot. Prices are about the same.

We go here mainly for their garden area. They have a pretty good selection of plants, pots and fertilizers etc.
With the drought, I was hoping they would have more succulents & cactus.

It’s a big store but not Home Depot get lost in the aisles type store. Everyone is nice and helpful! And unlike HD, OSH had what I was looking for. It’s like meeting an old friend you hadn’t seen in a while and picking up where you left off. You forgot how much you appreciate the home town flavor! That’s OSH, that old friend that still welcomes you after all those years!

Great selection of patio furniture, carhearts, tools, lots of other cool stuff. Staff was helpful.

So often these days customer service seems forced. Even at its best. Inevitably, with phone service, you’re also asked to take a survey, which seems more like a touch of intimidation toward the agent. A little message from the company to say, ‘we don’t trust the people we hire to be genuinely friendly or helpful and so we show them this stick.’ The same is often true with service in person.
But at Orchard, at least this particular store, they really provide great service. And you get the sense that the people who work here understand, and feel, the roots of this company that began as a farmer’s co-​op during the Great Depression.
The other day I went to get help with a weed trimmer. The wire kept wrapping around the shaft. I have to say wire trimmers are chancey, regardless of brand, particularly when it comes to adding new wire to the spool. It’s such a simple thing to do, yet so hard to master.
But no matter, the store stands behind the tool and they go to the ends of the world to to resolve the problem. The gentleman who helped me could have simply replaced the spool and that would have been the end of it, but he went to great length to show the secrets of how these tools work.
And offered help with ‘no side’, just graciously and effectively. For that I’m a loyal customer…

Visited this Orchard Supply Hardware while here in South San Francisco. The store is little on the smaller size, but that’s okay.
My mom likes to browse the garden centers here at OSH, hoping to find something she likes and at a reasonable price. This OSH isn’t really different than any of the other Orchard Supply Hardware stores.
Selection wise, there wasn’t anything all that interesting or worth buying. They had the stuff you’d usually find at an OSH or other hardware stores Garden Center. Nothing special.
Plenty of parking, has it’s own parking lot. Also has plenty of shopping carts.

I actually really like this store. They had great customer service in the Garden area and helped my pick out a great BBQ. They offer free assembly which i find to be great (I did not use the service though). I picked up my BBQ and they gladly loaded into our car. I would give it more stars but is is much smaller and doesn’t have as big of a selection as other places.
Note: If you are looking to get a BBQ shop at the beggining of the year. Everything is on sale because they will be getting new modles in for the upcoming summer and need the old ones gone.

OSH you Rock! Found the items I was looking for in less than 5 minutes. Took four times as long to not find then over at Home Depot.
Just need 100 #4 ¾″ pan head screws plus some cord to repair some hanging blinds.
Happy New Year!

I received a plumeria cutting from Hawaii and had no idea how to plant it. With informative Youtube videos and the help of an associate at Orchard Supply Hardware, I was able to plant my cutting with ease. The store has plenty of parking, is clean, and fairly organized so shopping is a breeze. An older employee (didn’t catch her name) went above and beyond to help me with my cutting and showed me pot options that would be beneficial towards the growth and rooting of my cutting. The prices for their products are a tad bit expensive, but they mostly came in bulk so you get a good deal. Overall, it was a nice experience and I wouldn’t hesitate to come back!

Great customer service. Good selection.
I just moved into the area, and the staff has been really helpful. In the appliance area, Tak was especially helpful. He spent a long time helping me try to find a fridge that would fit into my very specific requirements. He then followed up with me a couple times the next day, suggesting other options after I realized that my first choice wouldn’t fit. He really went above and beyond
I shop at OSH first, and only go to Home Depot if OSH doesn’t carry the particular brand that I’m looking for.

I came in looking for a plant. I didn’t know what to get and had nothing in mind. walked around, saw some employees and they saw me and I never was acknowledged until I was looking at some orchids and the nice older man who works with the plants I’m guessing asked if I needed any help. We had a short conversation about what I wanted to buy and about orchids and I ended up getting a half bloom half need to bloom pink orchid plant. It set me back $ 25 which isn’t too bad? I think? It was my first time purchasing a plant/​flower… and I hope I did okay!

OSH is cheap but it’s because they have the worst customer service and the employees dont even know shit.
I come here from time to time and it is a no miss, they surely have stupid employees that you cant believe why a store would hire people who dont know products.
You ask for assistance, they dont even know where it is located (cant even make a smart guess?)…and they work there?! This is why the employees wont even approach you to ask if you need help or have questions!
If you are the type that wants to feel invisible, no help or whatever, go to this store. But if you need specifics, smart tips, etc. go to Lowes or Home Depot.

I have never experienced such incredibly rude and insulting customer service in my LIFE.
My parents bought a product and the price that was shown on the computer was different from the price listed on the shelf. When we asked for a price adjustment, the clerk (whose name I shall omit) explained to us that the price listed on the shelf was for a different product. We, again, asked for them to honor the price because there was no tag whatsoever for the product we were purchasing and even two of the employees in the store had trouble finding the UPC code to match the tag on the shelf. The clerk was EXTREMELY defensive and rude the whole time. She told us, «It’s not my fault I didn’t put the product there.» Well, yes, I know it’s not your fault. I never said it was your fault. I simply wanted your store to honor the price that’s listed since there is no existing tag available for what I am purchasing. How is the customer supposed to know how much something is if there is no tag? And if it’s placed right above a tag that is for a similar product from the same company in a different COLOR, how is the customer supposed to know that? The clerk even went on to insult my father when he became frustrated with the situation and told him, «Oh yeah I really like your smile there.» EXCUSE ME?! Instead of apologizing about the situation, you are now being SARCASTIC and RUDE?! Who is the customer here?! The clerk went on to call the store manager after our request and totally twisted the story so that we would not get the correct price (I was there the whole time listening in… even your whispers can be heard).
Needless to say, I urge EVERYBODY not to shop here.