Frenchie Cleaners

This dry clean place LOST MY CALVIN KLEIN 2-​PIECE SUITS, that’s worth $ 500!
I dropped my suits on 1PM on Friday (⁰⁵⁄₂₉), and the scheduled pickup day is Tuesday (⁰⁶⁄₀₂). I went on Tuesday to pick up my suits, the Asian lady said because I dropped it late on Friday, so it’s not ready yet and come back on Thursday.
I was busy on Thursday, so I couldn’t go, but as I went back on Friday (⁰⁶⁄₀₅), which is exactly one week, she said it’s still not ready yet, so I requested her to call me when it’s ready.
She called me on Saturday and said she can’t find the suit, so she asked for time until next Monday or Tuesday to look for the suits. I went back on Tuesday (⁰⁶⁄₀₉), so she said she still can’t find the suit. She will have to file a loss to the company, which she subcontract with to request for money, and promised me will get it resolved. I went back on Wednesday to expect for the money to buy a $ 500 worth suits, and she said I HAVE to provide a receipt, which I don’t have. Why the hell should I do so much work for you because you LOST my suits!
So I did some research and pulled up a similar suits and gave her the ads on Thursday (⁰⁶⁄₁₁). When I went back on Saturday, she said the ads is different. All they could do is to say sorry. The Asian lady wrote me a check for $ 200 on Saturday (⁰⁶⁄₁₃). 3 WEEKS after they lost the suit. It is not even enough to buy new suit, and She said without the receipt they can’t pay me the full price, because I have to prove the value of my suits. She also said she’s not the one who does the dry clean on-​site, and she sends it to the dry clean company, and they are the one who lost the suit. Please be aware of this place as you might lose your valuable clothes and all they won’t be fully responsible for it.

Worst experience ever. First time i went there for alteration of my blazer, i got it back torn from inside. Second time i took my jacket there for dry cleaning i wasn’t able ti get it back for 10 days. I went twice to receive it after the date they asked me to come but jacket was always not ready or they suddenly close in the middle if their working hours without any notice to customers. Wash your clothes at home never go there!

Worst dry clean ever. My outfit was white before dry cleaning and it came out dirty and creamy looking. The lady was annoyed when I asked about the discoloration and said that was the original color. Not to mention it came out covered with tiny strands of hair.

Update: the service took way too long. I needed my uniform for a trip (airline flight crew) but it wasn’t ready. Luckily I had my backup. Unfortunately, I will not be returning here.

You get what u pay for, not happy when bottoms are missing and the time it takes to do a bad job is not acceptable. On the other hand the price is right but only if ur getting cheap items dry clean. I will not recommend anyone to take anything expensive here unless your looking for an excuses to purchase a new one.

What a horrible place! They damaged my shirt twice lost my buttons. Then she had the balls to say maybe my shirt was too small… All she could have said was ill fix it… No she blamed it on me. Really you ripped the same shit twice… I asked for it to be fixed the first time. Then get it back the second time ripped again with two ugly button sewn on and you wanted to charge me to fix it again and argued with me!!! So mad because I saw these reviews and thought I would give you a chance… not so much… And really it’s too small for me I’m sorry you ripped it lady! TWICE!!!

Should’ve Unilocaled before I brought a cream colored suit there. I had it in a good garment bag, and it was returned with a cheap plastic cover on it. Now I need it.
They couldn’t get the stain out of it, either, but I won’t dock points or that. Still one star.

My conclusion… scroll to end of rant.
That Asian lady gave me the hardest time when I came to pick up my dry clean and didn’t have the ticket. I gave her my name, phone number and even the descriptions of the items just to assure her… but noo! She needed my I.d. and I gave it to her. She said the name on my I. d wasn’t the name I gave her. I’m known by an English name like any other Asian American instead of my hard to write-​read Asian name. My question is, how much of my personal information do I need to give up to get my damn suit cleaned?
When I first walked in, the Asian lady with a semi-​quasimodo face just stared at me, then came up and stood behind the counter. Not a single greeting. I asked to have my shit cleaned. I pointed out the sweat mark on my shirt, she quickly replied «don’t worry about it!» She never mentioned about the 20%off if I paid in advance… until the day I came to pick it up Haha what a hag. Never asked if i wanted starch or anything.
The bill was fucking expensive. It was pretty damn expensive for the level of service I got.
Not once she looked content about being alive nor said thank you… much less a «bye» to me. I think it’s the culture of customer service, or lack of, that she’s used to.
Needless to say, never again will I patronize this establishment.

Don’t have any of your clothes dry cleaned here. This place aka «Mrs Park» will lose your garment to someone else when she feels like it. She has no sense in checking the ticket of a jacket that belongs to me and ended up giving it to someone else.

This is the worst dry cleaning place I have ever been to and will never take anything here. I’d pay NOT to have gone here and wasted my time and damage to my pieces.
I took a nice wool coat here (chocolate stains) and they did an okay job. When I looked over my coat, I noticed some traces of the stain but figured it wasn’t THAT bad (I wanted to have my cream coat to wear asap so let it go).
So I decided to give them another try (due to convenience). This time I brought in 2 wool skirts (Jcrew) and 2 100% pure silk blouses (Jcrew/​Ann Taylor). Minor water stains and makeup blush but I’m a freak about it, figured it would be no problem.
When I went over my items, I was SHOCKED to discover the stains were all still there. Not just one hard to get out stain (benefit of the doubt), but on every single item! Multiple stains! My cream wool skirt had 5 stains left on it. I’m not even quite sure it was ever dry cleaned!
She also wanted to charge me an extra $ 10 because the hem from one of the skirts «came loose» during the process — I was already charged $ 10 to fix a tear in the back slit of the skirt. So really, I think she took the threading from the hem and used it for the slit! How does the whole threading come undone! It’s been worn twice.
Sorry for the complaint but I really want to warn others! Low quality and they simply don’t care about you or your clothes! They just want to make as much money as possible.
She even told me I couldn’t take pictures. of my own clothes! (I was taking them to show a girlfriend).
Pics will be up!

Mrs. Park is a gem. Seriously, it is a treat to drop off my dry cleaning or get something altered. Prices are normal, i.e. more than you want to pay, but not above market rates. Hemming and alterations are done extremely well.