Macy’s

Compare this Macys location with Stonestown and Union Square, the sales people here are much more available and responsive.

This is specifically for the watch department. I don’t know if the employees just dread working here, but the customer service sucks. Point blank. I wanted to see a watch for my boyfriend, but there was no one at that kiosk. I waited for maybe a good 3 minutes to see if an associate would show up, but nobody did. I then went down 2 kiosks because a lady was actually there. I asked her if I could see a watch at a different kiosk, and she said there should be someone there. I told her there isn’t anyone there, and she did not do anything, nor did she try to help me. I then went back to the kiosk where the watch was and waited for another couple minutes. I went back to the lady associate to ask if she could get someone to help me and coincidentally, she pointed behind me and there was an associate who showed up.
I think it would be nice if they at least asked customers if they needed help with anything instead of customers going up to the associate because nobody is helping them. Also, smiling and looking like you actually want to be at your job wouldn’t hurt.

Review for Dior Cosmetics
I scheduled an appointment to do my make up for prom and was stuck with a blonde girl who barely knew what she was doing. Throughout the whole session she was hesitant about what to do to my face and kept saying «UMM. Omg wait no. Omgg» so I knew she had no idea what she was doing. The result was complete shit. Not only that, I got a STYE the day after.
I would give no stars.

Review for Watch Repair and Service Kiosk in Macy’s.
Brought in my wife’s watch for a simple battery replacement for a common brand name watch. 30 mins later when I returned, I was told that I would have to come back the next day to get my watch back. Somehow during the battery change they broke off the second hand off of the watch. Ok fine, I guess these things happen.
Returned the next day, was given the watch back «fixed», and as I was walking away, I noticed that they did put the second hand back on, but it was just barely attached, dangling, not even running properly. Again I was told to come back the next day AGAIN! Simple visual check in their part would have prevent this. Wasted my time for a 2^nd day!!!
Long story short it took them almost 2 weeks to fix my watch which I have brought in for a simple battery change. I asked to speak to their manager multiple times, who I was told was Jose, but he never ever called me back. Staff Kept on telling me that it would be ready the next day.
Piss poor customer service, incompetent watch repair operation.

Vanessa in the Men’s cologne dept was awesome! Shopped for a cologne for my son on 4÷23÷16. She provided Great Customer Service! I am a Regional Customer Service Director and I understand how important it is to make a customer feel special and earn a customers loyalty. Management needs to acknowledge her excellence to service and the asset she is to your store.

I bought Clinique beyond perfecting powder foundation +concealer 2 in 1, and it work perfect!!! Now it is my favorite powder! It work better than Lancome foundation.

Ordered a dress 03-​8-​2016 but have not received it to date. Yet they have my money. Bad bad service. Never again.

If I could leave zero stars for this location I would. Every time I have come into this Macy’s they are understaffed and rude. My most recent experience, for example: my partner and I had been waiting for help in the jewelry section for about 20 minutes. We were completely ignored by the only sales associate working the section for several minutes, despite waiting at the counter she was working for. When she finally acknowledged us it was to let us know that she was going to help another customer (who was nowhere in sight). We waited another 10 minutes at the counter and decided to go to the Macy’s in Stonestown. Needless to say, I’ve given this location too many chances for the lack of service in return and will not be coming back.

I love Macy’s, but it seems as if their stores have fallen off a lot. They have decent sales on their Nike stuff, but don’t expect to find your size if you’re a medium or large. A good portion of their stock is small or 2XL. That goes for every store I’ve been to which is Serramonte, Stonestown and Hillsdale. The racks are always a mess. Everything is scattered everywhere. The Levis section is huge but their sizes are limited as well.

The worst Macy’s I’ve ever been to. Was there to buy a suit and there was no one waking the floor. Jackets and suits with thrown all over the racks and floors. None of the racks contained suits they were advertised for. It was nearly impossible to find anything correctly labeled in my size. Fitting rooms were very dirty. Looked as if they hadn’t been cleaned in days. However, you won’t get better prices than at this Macy’s if you’re willing to sort through the huge mess.

Macy’s has gone greatly downhill — and I mean fallen off the cliff — since I’ve last visited and the Serramonte location is living, breathing proof of that.
I was recently promoted at work and have been looking for new business suits. I prefer a classic style and have been having difficulty finding them in San Francisco. I was advised by a friend to check out Macy’s. She warned me that Macy’s sells their business suits as separates (as in the jacket is sold separately from the skirt/​slacks) and warned me that finding a match can be a chore but I was desperate for a suit and decided to check it out anyway.
My friend’s warning proved to be an understatement. There was absolutely no organization to the rack and racks were so overfilled with clothes that it was hard to look through them. I tried holding clothes in my hand so that I can push through remaining items with my other hand but it was just exhausting to do (clothes get heavy after awhile and there was just too many of them. Even with a lot of clothes in my hand, it was still hard for me to pull out an interesting item with the other hand and look at it and there was no room for me to temporarily move clothes to another rack). There was no organization to where clothes was placed — not by color, not by size, not by brand or style — and, it was hard to find the matching piece to interesting items. I gave up and decided to go to the restroom before leaving the mall. This is where it got really freaky.
The bathroom was void of any people when I got there and was also dimly lit and disgusting. I walked though the tunnel of toilet stalls, peeking at one nasty stall (have you ever noticed that it’s the people who use the sanitary toilet covers that don’t seem to know how to flush? Nasty, dirty people. They are fooling themselves if they think they’re sanitary. Just disgusting.) and, about ¹⁄₃^rd of the way down, I chose a toilet. I heard someone entering the bathroom while I walked into the stall. I cleaned the seat (I always wipe down the seat with toilet paper just to be safe), sat down and heard someone choose the stall next to me. The person breathed heavily but I didn’t think anything of it since I was familiar with the sound — it sounded like a morbidly obese person who was out of breath — so I assumed that the walk to the toilet was difficult on her. Now, I’m only mentioning this — not to be mean — but to explain why I heard someone breathing heavily behind me and wasn’t startled by it and didn’t think to look. I was just familiar with the shuffle/​breathing sound and thought nothing of it.
But when my phone dinged & I looked down to check it, I noticed that the other person’s feet were pointed towards me and was so close to the divider between us that the toes (of the sneakers) were actually on my side of the stall. I swear, I froze in mid-​stream wondering what the heck was going on? And that’s when I realized I didn’t know if those feet belonged to a man or a woman or what. If you can imagine the vulnerable feeling of being on a toilet in a dingy, dimly lit bathroom, with someone panting in the stall next to you who is facing the divider between stalls rather than forward like it would be under normal use– so close that their toes are actually on your side of the stall — you’ll understand my surprise. I have actually joked with my friends while watching horror movies that my worst fear would be for someone to attack me while I was on a toilet & wondered if I was being pranked or something.
Then, I heard 2 other girls enter the bathroom. I heard them chattering as they walked in & then suddenly get quiet. By this time, the stranger had walked out of the stall next to me and was peeking through the crack of the bathroom door in front of me. This person saw that I had entered this particular stall so knew it was in use and had not bothered to check the other stalls. WTF? So I was staring at an eyeball watching me pee. I honestly didn’t know how to react & tried to finish my business as quickly as possible and then, realizing that I had to still leave the stall which she was blocking, said «Can you back away from the door?» right before flinging open the bathroom door. She (this is when I first saw it was a girl) pushed past me and went into my stall & closed the door behind her. I felt so grossed out by the whole thing. While I was washing my hands, I told a girl how weirded out I was & she told me she saw the girl pressed up against the door when she walked in and was afraid to go further into the bathroom.
Lines were long & I could not find anyone to report this to. So, needless to say, I will NOT be back to this Macy’s. Not only is the store poorly maintained and filthy but I did not feel safe there either. And I kid you not, this really happened.

Walked in there going to buy jewelry, could not get any one to help me even though there were 3 people there 1 under the desk I asked for help she said I am doing. … couldn’t here the rest so I asked was that a no she said no, I turned around and asked the guy he ignored while writing on a book I asked again nothing then I asked to speak with the manager he heard me then. manager comes I told her what happened all I got was sorry about that no solution… bought all my jewelry at Shane co…

I don’t know what happened to Macy’s… they don’t seem to uphold their reputation as an upscale department store I once knew. I walked into the Serramonte location and it looked like a bomb had hit it. Clothes, shoes, make-​up– you name it and it was all in disheveled piles and heaps on the floor and the shelves. My mom and I walked in and almost tripped on some unending boots and boxes thrown all over the floor of the shoe department. We turned around and left. This place is a fire hazard waiting to happen. What a freakin’ mess!
On the way out, one of the associates in the make-​up department dropped a box of lipsticks all over the floor and a couple of her co-​workers started squabbling like a bunch of hens ready to peck at some corn-​colored cosmetics. There was way too much unnecessary chaos going on that I found little excuse for.

It’s been a while since my last review for Serramonte Macy’s and not much has changed. It’s the closest one to me which is convenient when I need to buy clothes for work, but it’s also the messiest one. Compared to the nearby Stonestown and Hillsdale locations which actually look pretty classy and organized, Serramonte Macy’s just look trashy, clothes are all over in messy piles and all mixed up. It’s pretty understandable during the holidays I guess, but I’m not seeing the same mess over at the Macy’s at Stonestown or Hillsdale.
One thing that I’m glad to see that they changed was that they got rid of the carpet in the men’s fitting room. It was blood stained from people stepping on the needles stuck in the carpet. That was just gross to see so I’m glad they replaced it with a laminated floor.
It may not be the best Macy’s around here, but at least I can come here for a quick purchase.

I should be giving 2 stars but I’m giving the extra star for the associate that corrected the problem.
So it’s that time of year again — friends&family. I found 2 Kipling bags that I wanted to purchase. One of them was regular price and one was marked down to $ 73. I waited in the line by the Michael Kors area. There was only 1 associate ringing people up. I finally got up to the front of the line and an associate from the makeup/​perfume area pulled me over and said she could ring me up over at the perfume area. After waiting for what seemed like forever, I was glad she was trying to move the line. There was about 10 people behind me! This is where the happiness ends. I don’t know her name but her associate number is 10 944 651. She rang up my bags and said the friends and family discount wouldn’t work because one of the bags was already marked down and the other was a brand name. As I recall, the friends&family discount works on just about anything, whether it’s on sale or not. So I went on with my purchase. After my transactions, I decided to walk over to another register to find out if the discount would work on the bags I just purchased. I walked over to the register by the finish line shoes. I should have gotten the associates name because she helped make everything right and kept me as a customer! I asked her about the discount and she said it should work and didn’t know why I wasn’t getting the discount. So she refunded the money back to my cc and gave me the correct cost.
All in all, be careful of associate 10 944 651. Make sure you are getting the correct discount and are being charged correctly. I feel sorry for whoever else this associate rang up. She is on the chubby side and works in the makeup/​perfume area and has blond streaks in her hair.

This review is for the wonderful ladies who helped me when I was picking out a pair of pumps. And the lady on the 2^nd floor who sold me 2 work suits.
On Tuesday night November 17 2015, I needed a work outfit. I take a long long time trying on shoes, making decisions, and asking for a new pair of shoes. Abby, another girl with curly hair who was with her earlier, Marissa, and Jane were so patient and helpful. They knew when to ask if I needed to try on a pair of shoes.
I have a wide toe area, but my size is 7 so it’s hard to find pumps that fit. Abby gave me free heel grips to use. When I finally decided the shoes were too tight at the toes, she gave me 7 wide. I bought it and used several heel grips, but then the toe area became tight. I had to return it, but I received no scorn even though I stuck several heel grips in the shoes.
I saw another pair of pumps on my way out, and when I tried it on, it fit better than the other pair. Marissa and Jane helped me get the new shoes, and I got a 10% discount for buying the display shoes! I never knew that before.
The ladies are so helpful, nice, and patient. They deserve bonuses and they’ll do a great job wherever they are!
And the Lady who sold me suits 10 minutes before closing was also helpful. She tried to help me search for my card information, and she was very nice and talkative. I really appreciate that.

Pick up in store needs to go to 2^nd floor, junior section. The order confirmation from Macy’s is unclear where to pick up. Hope it helps all of you.
I asked three workers who work there, they didn’t know! How can that happen?!

Another tiny store that is need of updating. There really isn’t much items especially the men’s sportswear section.

This review is only for the watch repair center in Macy’s.
Although I didn’t use their service, I have to write about the wonderful worker, perhaps manager at the watch repair center.
I was looking to send out a letter and forgot to bring a pen to write the sender’s address on the envelope. I went in asking if I could borrow a pen, and the gentleman working was super helpful. There wasn’t a sense of «oh no, I’m not going to help you since you’re not even having your watch repaired here», which sometimes you do a get a sense of if you’re not supporting the business. While I was using the pen, he remembered they had just received a bunch of Sears Watch Repair pens from a location that had recently closed down. He offered me one and told me to keep it. I was a bit taken back and shocked and of course grateful. He stood there waiting for me to finish, and asked what else he could help me with.
The reason I wanted to write this review for this incident is because you don’t really meet a lot of people nowadays that go above and beyond and give that genuine sense of really wanting to help… so thank you to the guy at the watch repair shop!

This review only reflects my opinion of one of the fragrance counter experience. I didn’t catch the name of the woman that helped me, but she acted like I was being dishonest with my return earlier today.
I get it. I work in retail too & with makeup. However I find it so rude when people don’t take into account that returners have feelings too especially if they have a receipt. It’s not like we want to return — sometimes you just have to because products don’t work out for you.
Don’t make people that return once or twice feel bad about returning. Trust me, it doesn’t get you clientele especially when you run on commission.