U-Haul Storage of Danvers

My husband and I had an appointment here at 8am to have a hitch installed on our Dodge Charger. When we arrived, we were told that the technician wasn’t even supposed to come in until eleven, and the technician had another appointment at eleven that he didn’t even know about. So they told us that there was nothing they could do and that they could try to fit is in at 1pm. We live an hour and a half away so we decided to go to one closer and pay a little extra since we have a long day of loading up a trailer.

I wouldn’t even give one star. It’s not particularly the Danvers location, but while moving, DO NOT USE UHAUL.
0 stars. I booked a truck and tow with the preferred location being Danvers a month and a half before the date. As the date approached, I kept calling and they said they wouldn’t know the time for truck pick up until the day before, obviously inconvenient when people are coming to help you move and you need a time. They didn’t call. Finally I got in touch with a human 730 pm the night before our move and we were told we were to drive an hour and a half to pick up our truck. Obviously, I was pissed. We’re supposed to drive an hour and a half from our home at 7 am to get a truck I booked over a month ago. I talked to 3 people at UHaul and corporate and they claimed not one truck was available closer, so obviously they did not respect our reservation being made far in advance.
It gets worse: after an hour on the phone to no avail, we decide my husband will make the drive alone then attach the tow and drive back up so we don’t have to bring our newborn baby who screams in the car. Five minutes later I get a call from a different UHaul location an hour from the first saying THEY have our towing unit and that ten location we are getting the truck doesn’t have one. So we are to drive 3 HOURS TOTAL to get our truck and towing unit. I call around and get managers’ names and it is all blame-​shifting. No one claims responsibility, even high up people. No one will help nor refund any sort of money or gas for the major pain in the ass.
Clearly, there’s some covering up going on as they majorly messed up our reservation. Even the guy at corporate was confused as to why they split up the truck and tow. Corporate bullshit. DO NOT USE UHAUL.