Steak ‘n Shake

The service was horrible. It took us ten minutes to be seated. Our food will very cool and our waitress was very oblivious. She continued to walk pass our table and ignore us completely. In the end we had to have another waitress refill our drinks. Plus a ten minute wait just to pay our bill. I’m very disappointed and don’t believe I will be returning anytime soon.

We stopped here without reading the Unilocal reviews. Big mistake. Once we were finally seated, our waiter ignored us for at least 15 minutes, although the place was not crowded. After waiting for another 20 minutes, he came back and 3 out of our 4 orders were wrong. I had to explain to him what «chili 3 ways «was, eventually resorting to showing him the menu. The bathroom had no toilet paper, and I’m certain someone had just given birth in one of the stalls. Disgusting is not strong enough to convey how vile this bathroom was. It made me long for a porta potty. DO NOT STOP HERE.

Walked in and ignored by manager for 15 minutes while she talked to other two employees. Never took drink orders and I had to walk up and grab my own menus. Managers pants down so low we saw three inches of panties. Lot was full of trash and bathrooms were disgusting.
After being ignored for 15 minutes completely even after grabbing my own menus, and the was only ONE other table of people we walked out. Terrible hope corporate reads this because the food at steak and shake is great but this stores service is horrid.
Morning shift manager needs fired. Not going to return, the other stores in Kettering and miamisburg are fine dining compared to this sad example.

I loved steak and shake in Florida so we had to stop. Unfortunately the service was bad and the food mediocre at this location. I would NOT go back here

roadtripping and stopped by here for a binge meal. it was about 10pm and we were one of maybe three groups. considering how not busy they were, service was quite slow. our server came by and our drink order consisted of one water and three milkshakes. it took awhile and the manager came by and took our food orders and while he was there he asked us if we wanted more waters, we said yes. things must have gotten lost in translation because we only got one water. it might not seem like a big deal but it’s noteworthy because his whole process took so long. why even ask us if we wanted more waters if they weren’t going to bring it.
in any case, our food came and it was the bomb dot com.

Food ok as far as that goes, but the place was filthy. The men’s room was as dirty as all but the filthiest gas station men’s room.
I won’t be back.

Double cheeseburger was naked. No mustard, ketchup, pickles, lettuce, onion — nothing. Looked like it had been sat on. Burger was dry. Turtle milkshake has maybe 4 peanuts in it. Boyfriend got a cheeseburger. It was naked as well. So burgers don’t come with all the fixings? Those are extra? Wtf? Chili cheese fries were good; best thing about the meal. Not going there again. Very disappointed as Steak & Shake is one of my go to places when on the road. The food at this one sucked.

Got seated and waited over 10 minutes and no one came to greet us, not even acknowledge us. A manager was standing at the counter and an employee was sitting at counter. We left. Just a side note: I worked at this steak n shake for 4 years, I could run that place by myself. They only had 3 tables with people at them. Seriously get the store together.

I seem to not have experience the issue previous reviewers have. I came to this location while visiting Ohio and really liked it. Where I live we don’t have Steak n Shake but I had had it in Vegas once and really loved the burgers so I know I was going to come while I was in Ohio. We were seated fairly quickly and our waitress took our order in a reasonable amount of time. Our burgers were really good but the shake was just ok compared to the one I had at the Steak n Shake in Las Vegas. Overall though I was satisfied.

Wish I could give this place a ZERO star.
I sat at my table for several minutes with no drink or order taken. I would normally be ok with this, however the manager was too busy joking around with a lady in the kitchen wearing nasty frog house shoes and a half smoked cigarette, obviously a customer. Then his table of friends called him over to their table where he proceeded to shoot the bull with them while I still sat at my table without service. After being on the road for 13 hours straight I was hoping for more than this. Needless to say I will not be back here again.

Food: On standard with other Steak And Shakes, so it is rather good. It is made to order, and tastes good… assuming you are looking for burgers, fries, and/​or milkshakes.
HOWEVER, the drive through service at the englewood location is the issue. They consistantly take a long time to greet you at the drive through. (both when you are waiting to order, and when you are at the window.) The staff defer the blame (on multiple occasions) for the wait. They were busy «cleaning» and did not know anyone wanted to order food (though I could see through the window that they were just standing around talking).
So, if you are in a hurry, do not go here. But, if you have 15 to 20 minutes to wait, then this is a fine location to go through the drive through.

This place deserves ZERO stars. The worst Steak and Shake ever. Sat in the drive thru for 20 minutes then our order was wrong. Took half of it back in to be remade and came back to the car to find what I didn’t return was stone cold. Horrible service; horrible food. Don’t waste your time OR money. Go to McDonalds.

Affordable, tasty, and fun. The location in Lawrence was much better. They did charge for a substitution without telling us but couldn’t understand what I was talking about when I pointed it out. However, nothing on the menu is over $ 4. You get more than what you pay for and you can’t beat the desserts. Many workers were outgoing and happy, but not all. The Oreo sandwich was GREAT!

This location barely deserves 1 star. If your looking for a slapped together burger and half a milk shake (yes, I ordered a regular and it was a little over halfway full) then this is your place to go! Especially of you would like to get snooted on by their employees. Some people need to realize they are lucky to have a job.