Verizon Fios

If you are associated with Frontier in any way. run! They are the absolute worst when it comes to customer service. I’ve been without service for over a week. They keep telling me someone is coming every time I call and no one ever shows up. They are incompetent and should be put out of business. I’ll be switching companies as soon as possible.

Frontier are the worst TV provider we have ever been with. Since they bought out Verizon in our area there has been next to no TV shows available on demand and all they say is we are working on it. One show we watch aired episode 22 last week. On demand we can watch episodes 17 & 18 only.
This week without warning they disconnected our external hard drive recorder which we had for YEARS with Verizon. So now we have lost all the TV we had on that. I see they have deleted recordings on our set top box/​DVR too!
Thanks Frontier! It’s great missing half of a 6 part series!!!
Consumer be warned.

There’s 2 things on this planet that are the worst things ever created in the history of man — the movie Gigli, and Frontier Communications.

Have never left a Unilocal review but for this AWFUL company I’ll make an exception! Was doing great until the Frontier take over if you’re thinking about getting this service stay far away! Just sent cables boxes that took 3 weeks and didn’t even work! with no tech to help install customer service doesn’t exist… finally sent new boxes with a tech who was 2 hours LATE outside the window and he left without even setting up all the boxes in the rooms! Please do yourself a favor if you have another option.

SInce Verizon transitioned my Internet service to FRONTIER COMMUNICATIONS, it has been a frustrating, disastrous transition. It started when they could not process an Auto-​pay payment. When I trieD to set up online access, I had to do the email verification three times, the phone verification four times and their system could not link my old Verizon account. When I called customer service, I spoke with three different agents and was on the phone for 70 minutes. Agent #1 wanted to take my payment but could not figure out how to email my statement to me. He gave me an account number that was completely different from my originally assigned account number. When I asked him about the account number, he could not answer my question, transferred me to Agent #2. I made the same request. She put me on hold then dropped the call. I called again and spoke with Agent #3. I tried to call back, was on hold for another 35 minutes. I asked to have my statement emailed to me and she could not find it. I asked Agent #3 to connect me with a supervisor but she said she could not find a supervisor. Agent #3 said she didn’t know how to generate a .PDF of my statement and email it to me. Then, after holding for 15 minutes, Agent #3 told me she now knew how to email my statement but needed my email address. Then she had to put me on hold again. While waiting on hold, I started typing out this review on FRONTIER COMMUNICATIONS. FRONTIER COMMUNICATIONS is a joke. FRONTIER COMMUNICATIONS Customer service is a joke. The agents they hire must receive no training on how to use their system. I am actively looking for a service to replace FRONTIER COMMUNICATIONS. I started my call at 8:00 pm and ended the call at 9:12 pm – Agent #3 was not able to get a copy of my statement after all and did not know what else to do. I explained to her that FRONTIER COMMUNICATIONS was able to give me a statement balance – so why could I not get a statement detailing my services being charged? She could not explain it. She could not get a supervisor to explain it. She could not offer anything except an apology. FRONTIER COMMUNICATIONS: WHAT A JOKE! AVOID THEM IF YOU CAN!

if you are a frontier customer get out now! they are cratering all over the country. their takeover from verizon in ca, tx, and fl has been a complete fail.
run away

If I could take stars away and give it negatives, I would. Today is day 11 without Internet. I am about to make my daily phone call to Frontier in the hopes that perhaps one day the Internet connection will be restored. The best their IT tech could tell me a week ago was they were «working on it» with a higher level technician and the best she could offer was it «might be repaired someday soon»
Truly terrible…

We were with Verizon and were switched/​forced to Frontier. We were told the transition wouldn’t be noticeable. Well they couldn’t have been more wrong. My wife handles these matters normally and she is beyond frustrated. Majority of the services we had prior are still not available to us more than one month after the transition. Today while my daughters are finishing online homework the internet goes out. We attempt to call Frontier and we realize we don’t have phone service. We didn’t even realize that this transition was a change to our phone service. DO NOT USE FRONTIER!!! By the way this is the first review I have ever written and am pretty understanding. We have been a loyal Verizon Fios customer until this transition. Good thing I have Direct TV as well. So long FRONTIER, hello AT&T. I have a lot of other words I would like to use to explain my experience with FRONTIER but I will leave that to your imagination.

I would like to give Frontier Communication a 0 star if Unilocal allows it. I was put on wait for 40 minutes and I am still not able to speak to a personnel.

What is their to say besides bad. I was happy with Verizon as they always helped. I was on the phone for 40 minutes before they answered. Offered me 10 bucks off my bill as I told them I am doing all my paperwork on a s5 cause nets been down 2 days. Way to go frontier as I was told the net would be back on today… still not on so I hope people start leaving because if it’s not on tomorrow I will be looking for a new Internet provider and dumping this one.

Frontier is the absolute WORST provider of Internet, phone and TV that has EVER existed. I am a Disabled person, and the transfer of my service, has not been completed after three orders for the service! No phone, Internet or Cable. Originally, ordered almost one month ago, only for three ORDERS to DISAPPEAR. Transition from Verizon to Frontier is HORRIBLE !!!

Been a loyal customer for over 15 years. Very few problems until 4÷1÷2016 when Verizon switched over to Frontier.
#1. Although I’m new with Frontier I do not qualify as a new customer since I was with Verizon so as a loyal customer, I get to pay $ 100 more each month than new customers
#2. I have been on the phone 10 times now 50 minutes to 4 hours. Most calls took over 2 hours. Was told I would not experience an interruption in service but TV down now for 4 days. Go through the same thing now 6 times with a tech (plug; unplug; wait) remotely and still no service
#3. Twice now they have called to tell me they are sending out a technician to complete my set up. One was on Sat so I and my son cancel our plans so one of us is there all day. No one showed up. They rescheduled me for Monday 5:30 — 10:30 and said I was top priority so make sure I was there at 5:30. I leave work early so I can be on time. Get caught in a hail storm which destroys my new car (had I left at normal time I would have missed the storm) still make it home by 5:30 and again no one shows up
#4 on phone then and told there was no reason for anyone to come to my house; it could all be handled remotely. On the phone with a technician for two hours who apparently who cannot handle it remotely so they schedule yet another person to come out to my premises but soonest available is a week away and they only work 8 – 5 but now CS is closed so I must call again and be put on hold for another hour in the morning to confirm.
I have Never experienced such lack of concern or care for a customer ever!!!

Verizon Fios scammed me!
I called to sign up for ⁵⁰⁄₅₀ Mbps Internet service and set up an account over the phone. I should have been warned when the representative didn’t even bother to ask the correct spelling of my name for the official account. ⁵⁰⁄₅₀ Mbps is priced at 84.99 per month. I had seen it priced at 54.99 per month online when I called. The representative confirmed there was, in fact, a promotion going on, but it was only for 64.99 per month and not 54.99. She said the initial bill estimation would not reflect the promotional credit but the actual bill would. The bill showed up, and it was not included.
Now I’ve called customer service and there is no indication on my account that the promotional credit would be added and matter-​of-​factly inform me that the lowest pricing they have for any of their internet services is 74.99 (²⁵⁄₂₅ Mbps). As such, they claim there is nothing they can do for me to correct this wrong and hide behind automated responses that sound without meaning, including «I’m sorry, ma’ma.»
One of Verizon’s representatives lied to me by setting me up with an account under a false impression of a promotional credit, let me confirm it with her multiple times, and stuck me with a bill that was way more expensive than she lead me to believe. I would not have signed up for it otherwise. I was scammed!

internet is great… but DO NOT use this company for cable! It is a SCAM. they advertise as HD plans, charge you the price for HD channels/​package, but give you a regular cable box that DOES NOT support HD (like you can’t even watch a channel labeled HD). I called to inquire, they said it would cost extra for an HD cable box IN ADDITION to the extra I’m already paying for an HD plan. What sense does that make??? When I asked to speak to a supervisor, they would not transfer my call to a supervisor. I will be dumping these con-​artists at the end of the month.

Pros:
The service is rarely interrupted, which is good. Our phone, Internet and cable generally work. I normally have the advertised download and upload speeds.
Cons:
You have to call every few months to update your promos… they won’t tell you a better price exists. I called to cancel a movie channel that kept creeping up in price, and that’s when they mentioned the lower-​priced promo.
It’s hard to get them to admit something might be their fault. They shipped us a replacement cable box and we didn’t know about it. I called to have the box reset, but apparently they decided that was an order for a new box. The box got dumped in the garage with the rest of the unpacked moving boxes. I found the mistake when I noticed an new line on the bill. Even after sending back an obviously never-​used cable box, we still have to pay the two months of errant «rental.» I can understand if we’d put in a new box and forgot to send back the old box, but we still have the old boxes. Eh… bad customer service. (Which is, to say, it’s Verizon’s way of doing business.)