Furniture Row

I was very conflicted when writing this review. To start, their furniture selection is awesome… on the show room floor. Most of the items we wanted were not in stock, but we were so happy with the selection that we decided to buy the products and have some delivered, others we scheduled to pick up ourselves. The delivery service was a joke. The guys did not even give a 24 hour notice before scheduling the drop off. They showed up, began assembling the bed frame on our room, and then stopped and left because they did not bring the correct stuff with them to finish the install. I thought they were going to come back, but hours passed and they brevet came back. I called the store to find out that they were not going to come back until the following day. The store was nice enough to compensate for the delay, but I wish the delivery people would have communicated with us. They came back the following day and finished the install just fine. A week after this, our in store pick up items were scheduled for us to get. When we got there, one of the items was ordered incorrectly and we had to wait another 10 days for it to come in. The furniture here is beautiful, but I probably won’t but anything from here in the future unless it is in stock, or unless I go into the transaction expecting some delays.

I love shopping at Furniture Row. I usually start at the Oak Express side, and work my way down. I love how everything is organized. Each store has a open feeling. The staff doesn’t bother you waiting to get your sale. They will usually greet you once and let you do your thing. It’s a good low pressure shopping situation. The Lost and Found Collection is my absolute favorite.

A few months ago I went to Furniture Row in Draper Utah at Sofa Mart I ordered a sofa and love seat. Unfortunately when it was delivered it was the wrong color. After many calls and a complete runaround I contacted Furniture Row Corporate offices and was put in touch with the Regional Manager for Utah. Her name is Angie Janca and what a pleasure it has been to deal with someone so professional .She has treated me with the utmost respect, unlike I felt dealing with some before. Angie has made sure that the furniture I ordered was taken care of and I now have what I ordered. Furniture Row is very fortunate to have someone of her caliber working for them. Sincerely, N. Jacobsen

This was our second time here and we made out with great deals this President’s Day Sale. The sales people were upfront, patient, and very helpful. Mainly Oak Express and Denver Mattress Co. My first choice in home furnishings!

I love there furniture and o worked for Furniture Row for 5 ½ happy great years and love this company will always recommend! !

This place is a joke!!! The only pleasant experience they care about is the sales process. It took almost two weeks to get my order ($ 6,000.00) and then it shows up without the bed frame and the delivery guys said «Oh. uhhhh sorry» then it took another week to get the bed. It showed up unannounced because they never called to say they were coming and it was broken. Now we have to wait another WEEK to get it back and I have little to no faith in that.
As a business executive myself, I understand the importance of culture and pride in a business and that these things start from the TOP. This place has ZERO of both. If this was my business I would be truly ashamed to put my name on it.
Unless you have money and time to burn I would NOT buy anything for a Furniture Row retailer.

I have never received such great service ever!
My husband and our son recently moved here from North Carolina and were in need of new furniture for our bedroom, dining room, and living room. Needless to say we needed quite a bit. We started our search at American furniture warehouse, the quality of their furniture seemed low and very cheap, and it all looked and felt like it belonged in a hotel room. My husband and I know low quality when we see it because we have bought very cheap new furniture before so this time we were looking for high quality furniture that was going to last us awhile.
We stopped at the furniture row in Aurora and after a rude salesman who was unwilling to negotiate and wasn’t truthful with us upfront we decide to make the journey to Denver in hopes of better customer service.
The 30 minute drive and battling traffic was more than worth it, we were helped by a lovely gentleman in oak express whose name was Jim Kimbriel. He was great with our son and helped us find everything we wanted and even showed us cheaper alternative options that were similar to what we liked. We were able to save 30% on our bedroom set since it was being discontinued, we also saved an addition $ 200 because our bed was a platform bed and we wouldn’t need a box spring.
In sofa mart we were helped by a very kind and in my opinion under-​payed salesman named Mike Counts. About halfway through the shopping trip we were told that our desired delivery day (Wednesday) was no longer available and that we would have to wait till Sunday or Monday to receive our furniture. While we were looking around for pillows for the couch and ½ chair we had purchased he made a few calls and made sure we got our desired delivery date.
Our overall experience at this furniture row was extraordinary, my husband and I are so happy we made the trip over there. I think that if you are looking for high quality furniture that doesn’t look like it belongs in a hotel this is definitely the place to go!!!

Got helped by Juan who really knows the merchandise that they sell and what would best fit our home! Helped us buy a whole home worth of stuff and even got us items that where out of stock in a timely manner!

We visited Furniture Row after American Furniture Warehouse (which I rate as 5 stars). Furniture Row is a bit disappointing. The quality of furniture doesn’t seem to be as high as AFW, but the prices overall are higher. To be fair, I saw a sign that FR would match any competitor’s price.
Our salesperson was friendly, but followed us around more than I needed for an initial browsing trip.
Like many big box furniture stores, they have everything from beds, mattresses, furniture sets, appliances, and accessories.

I am torn here… Sales people were great, and I like the furniture and TV that I was able to get, but my goodness the customer pick-​up just RUINED THE ENTIRE EXPERIENCE. Not only was I assisted by someone that I could not understand 75% of what came out of his mouth, but then the furniture was placed in my truck with the loveseat hanging more than half out… this of course even after I explained the proper way to load it, so it could be tied down. I then asked (because everywhere else I have purchased furniture does it) for assistance tying the items down so they wouldn’t fall out. The response… we can’t/are not allowed, and then he just walked away. WTF? I then spent the next 45 minutes taking the furniture out of the truck and putting it back in the way I had instructed (with no offer of assistance) and tied it all up myself… will not be buying here again.

Don’t waste your money here. Spend your money on something that will last more than a couple of months and on product the store will stand behind. The quality is crap and the service is useless. So frustrating and disappointing.

Salesman could not have been more helpful/​accommodating. His name escapes me now but I went in looking for a dresser and/​or barstools. I was able to get 2 great barstools for $ 100 — definitely helpful with prices. Went back a week later to get a dresser and they worked with me on the price there as well. Not all the greatest quality stuff but fairly priced.

Never ever shop here. We ordered a couch on Dec 31, 2012 and was promised it would arrive in 30 days. It is March 4 and we still don’t have a couch. We get different answers every time we call and now they are reordering everything so they said another 3 weeks. They are the worst

Recently my Husband, Daughter & I went up to Furniture Row just to check out some new furniture for our Family Room. We found Amy (Furniture Row Sales Rep) & Frank (Paul’s TV Sales Rep), what a great team. We ended up purchasing new furniture for our Family Room & a new big screen TV. We did the sale deal offering a free TV from Paul’s TV. The TV that came with the sale was larger then what we ended up with, all do to Frank. Frank explained how much more TV we could get with a set that was a bit smaller but fit what we were looking for. Both Amy & Frank went over & above to work with us & help find just what would work for our home. We picked up the furniture when it was ready, worked with Josh in the inventory room, very courteous & knowledgeable young man. Frank suggested we let Frank’s TV deliver the TV so we could receive some training on the TV while the the delivery guys set it up for us. The two delivery guys were awesome. We ended up having some issues with the cable & TV a week later. We called Frank to see if he could help walk us through it, we were not successful so Frank said he come over himself to fix it. Frank was at our house in 30 minutes and had our issued resolved in 10 minutes, what a great guy, he went over & above. The customer service we received with this purchase leaves me speechless. Great people at Furniture Row & Paul’s TV, I recommend them every opportunity I can.

High-​priced
Tons of sales people sitting on their butts
Mountains of inventory
I think some deals can be found… amongst the high-​priced merch.
I have to say that there were not the mobs of people that swamp Ikea and make that a tiresome experience…