Orkin Pest & Termite Control

I feel it’s very ironic that they are pest control but yet they are the pests themselves. The first guy that came out was awesome I thought OK well worth the money spent after that it was all downhill. The second time I just got charged and nobody ever even called or told me that they were doing a service after that they said they would send somebody out I made sure I was home the technician didn’t even know what the bugs were called or what he was supposed to be doing. They will charge you for services that no one ever did and when you cancel them they will still continue to send somebody out and charge you. I have called them four times telling them I canceled you and yet I still have the Orkin guy calling me trying to schedule services. These guys are nothing but a scam stay far away do not use them there’s better companies out there they hold your credit card on file and charge it every month regardless if you get a service or not. Worst company ever I would not recommend them to my worst enemy!!!

Signed a contract for a month to the tune of almost $ 400, Orkin sent out a totally inept serviceman who looked at the house, couldn’t find any place where mice might enter the house, set out some little boxes, and said that the house was very clean and he had no suggestions… He came out again because we caught 1 mouse and there were still mouse dropping in the house. He added more bait to the boxes, added a few more boxes, and still no help! It’s July, we still have mice, and Orkin wanted me to sign another contract — NO WAY! Why would I put good money after bad?
I would NEVER recommend Orkin to anybody!!!

Recently, our mother, while gardening, noticed that there were some bricks out of place near her porch. It turns out, a nice family of raccoons had moved under her porch.
We called Orkin, and were quoted a price. While we thought the price was rather high, we decided to give them a try.
Three days, two no-​shows, and four rude customer service calls later, it is time to go with a pest control company that actually gives a damn about their customers. Considering the laundry list of one star reviews on this Unilocal listing, you might want to work on pulling the stick out of your customer service center reps butts, and work on getting your on-​site exterminators to stop standing up their customers, and do what they say they are going to do.

For two weeks I had been experiencing unexplaned bites which seemed to appear at night. I had spent countless hours searching my bed during the middle of the night fearing I had bed bugs. I was unable to find anything and decided to call a professional. My first meeting was with Pat of Orkin and sure enough, they ripped apart my bed and searched with a flashlight. The man found what he described was ONE shell of a female bed bug who was getting ready to lay her eggs. I was instructed to prepare for a cleaning and given an extensive list of must-​dos before Orkin could come in and give my home the $ 1200.00 treatment it needed. I set up an appointment and went back to my room, searching my bed for more bugs as I vaccumed and sprayed alcohol all along my baseboards. I was 100% sure I had bedbugs as Orkin had said. I decided to get estimates from another company because $ 1200.00 is a lot of money for me to spend. I had two other companies come to my home, Wright Pest Control being one of them. BOTH companies assured me I infact DID NOT have bed bugs. They checked my room and the two additional bedrooms. I discussed how I had vaccmued my bed and they assured me signs of infestation would still be present. Dave from Wright was so wonderful. He took his time explaining different insects and the life stages of bed bugs and what should be present if in fact I did have an infestation. I will always use this company. My friend who did have a battle with bed bugs two years ago gave me Wright’s information and her exterminator was Paul. She has nothing but great things to say about this company as well. So thankful for their honest and professional working style! I have never felt more disgusted with a company as I do of ORKIN. I feel they were playing on my fears and just trying to make a sale!

Glen with Orkin Pest Control has been amazing to work with. He is very accommodating with his schedule and always shows up with a smile on his face. He took care of our mouse problem in one visit. I would highly recommend him.

Called orkin on Friday to take care of a rodent problem and even tho i thought the price was a little high i agreed, was told someone would be out on Saturday between 2 and 4 pm. It is 6 pm and I see no evidence of the rodents being gone. could that be because no one showed up from orkin. When I call orkin to see if they were still on their way. I was told the service department was closed at this time, and if I wanted to reschedule, Like it was my fault. One of my biggest pet peaves is companies that don’t show up on time. considering they have a two hour time fram
e.They could of at least called, to let me know they were running late. then to act like they were going to do me a favor by letting me reschedule. I realized then they just want my money and I would just be a number to them. no thanks

I’ve had Orkin (Steven was my exterminator) for the past 5 years and they were never less than awesome! Very accommodating, punctual, and super nice. They also rock at what they do, making my life a whole lot easier! I highly recommend!

I don’t know where to begin… I had bed bugs, so I called them. The guy came out and I signed a contract and we did the ton of work that is associated with getting prepared for them to spray. The first guy said we would have to be out of the house for 6 hours total. Now I have a cat and dog that had to go with me, so time mattered. So the technician gets there and says oh no you just need to be gone 4 hours total. So I come back after 4 hours and the chemical smell is overwhelming, but by this time I had let my cat out and he was not going back in his cage so we stayed. They always come back a second time to make sure they got all those bugs. I called the guy I signed the contract with the night before they were to come again. I said my roommate found a few, so would they be spraying again, he said no that was normal. So the technician gets there the next morning and says oh yeah he saw a few, so I am spraying again, so you need to leave again. This time was for 2 hours only, but not expecting to leave we had to scramble. Luckily it was a nice day, so my dog could stay outside, but had to bring cat with. Ok., so bugs are gone and I had paid a darn good amount and I get a bill for 38.00 more dollars. Once again I call the guy who I signed the contract with and said what is this extra charge and he said I will look into it. Well I just checked my bank and they just went ahead and ran my card without my consent. I just called them and they said they will get back to me. I feel like the right hand doesn’t know what the left hand is doing here. They did get rid of the bed bugs, but for such a large company they should have their act together.

I would give no stars if possible. Their salesman who is «in the presidential club» and «been with the company for years» was the rudest person I have EVER conducted business with. Yelled at me over the phone because I changed my mind (before ever signing paperwork) to go to a 3 month plan instead of a year long plan… RUDE. Do not give them your business.

Scheduled an inspection. Took off work to wait 4 hours for not a call nor show. When dealing with pests, you want them gone! Called another company the next morning and has someone out in the afternoon. Horrible customer service.

Do not use orkin… i hired them to come and remove a hornets nest in a tree near my home… long story short, after three unsuccessful technician trips the nest remains. Apparently, They did not pass along notes of what was needed from one tech. To the next so each one was not prepaired to handle or remove the nest. To make matters worse, i paid them and now i have to wait four to six weeks before i get my refund. I will not call them again, and Will NOT recommend them to anyone.

Horrible company — I can’t believe they are still in business. Spoke with a representative over the phone & explained what I needed Orkin to assess. The rep said he could get someone out to evaluate the situation and to make recommendations. Tried to get me to agree to a year long service plan which I told him I was NOT interested in. He said no problem, then wanted pre-​payment BEFORE they ever came to my home. I said no payment before services rendered. No problem. A tech came out, looked around and said he couldn’t do the service as he didn’t have the correct equipment but his co-​worker would come out 2 days later. Co-​worker came out and the first thing he wanted us to do was to sign the year service agreement which I had already told them we did not want. He said no year-​long agreement, no service. WTF!!! On the top of the Service Order was written «SIGN CONTRACT AND COLLECT $$!!!» Really Orkin, your unsophisticated sales tactics, the microscopic print on your contract and the misrepresentations made by your employees have ensured that I will never use or recommend your services.

Hey, ORKIN! Guess what? Your sloppy, rude, inconsiderate employee tracked mud throughout my entire apartment after it was freshly mopped. Why? So he could come check the traps he left in various, conspicuous places throughout. I’m so thrilled that all my guests can see mouse traps all over the place. It’s really welcoming. Know what else he did? Knocked over cleaning supplies in my bathroom cabinet which then leaked all over and destroyed a bunch of toilet paper and a basket.
I think it would be prudent of you, #ORKIN, to re-​evaluate your practices and hiring choices. If you want more advice on how you can improve your customers’ experience, I charge $ 250/​hour. That also happens to be my rate for cleaning up after your employees.
Sincerely,
Baron Von JoeMiller.

I called for a quote. I found their pricing too high and decided to shop around. Fair enough so far.
But for some reason Orkin has now called me over 50 times over the last few days. They won’t take no for an answer. I think my next step is to report them to the state for telemarketing abuse.
To sum up — never call this company.

Orkin never bothered to call us back after requesting a visit. We won’t use this company now as they seem to be too busy. We are going to go with a local company instead.

Thanks so much for having me re-​arrange my whole day to be home from 4 – 6 for your service window and you don’t even bother to come OR call! Completely unprofessional. I called customer service at 5:50 and then 6:45 and they were absolutely no help saying they couldn’t reach the branch. They made sure several times to re-​assure me that their company does not operate like this, and would never «just not show», however there are so many reviews of this happening all of the time, so now I am not surprised. I wish I had seen those before I booked my month of service which expires in 10 days. Absolute bullshit. I want my money back!

We had several piles of what looked like termite dung. Based on thorough internet research, we were convinced we had drywood termites and we were prepared to have our house tented and fumigated Breaking Bad style. Orkin came out and did a very thorough inspection and found that two of the piles were ants and one was another harmless bug. He recommended using Terro from Home Depot for the ants.
Very professional, knowledgable, and thorough. Like I said, he could have easily sold us on $ 1000+ treatments, but instead recommended a $ 5.99 Home Depot remedy. No high pressure. Unlike many of the other reviews, we recieved no other Orkin sales calls – and we do receive any unsolicited calls, I’ll be back on here demoting them!
Obviously, I can’t evaluate the efficacy of their pest treatments – but I was happy with their service.

I filled out an online survey for an estimate to remove carpenter ants. The quote they gave me on the phone was significantly (2 – 3 times) higher than quotes from other companies, so I decided the service. Within 30 min, I received 3 more calls from Orkin, 1 additional call from the national call center and two calls from local managers, one of whom was slightly rude and tried to convince me (without seeing the bugs) that they were not carpenter ants. Calling a customer who has declined your service 4 times in less than an hour is borderline harassment.

I was actually happy with Orkin for the first year and a half. Today, they came out for the normal bi-​monthly service and the technician handed me a bill that had increased from my normal rate. I asked the technician about it and he said to contact the office. I was not informed of an increase and they wouldn’t have told me if I didn’t notice. To me this is fraud.

I have called to cancel three times, all of which were unsuccessful as some sort of answering service lady promises a call back from somebody in the morning. Then I get voice mails from a woman who wants to send someone out to inspect, without regard for my request to cancel. All the while I continue to get billed. MEANWHILE I STILL HAVE PESTS IN MY HOME. Orkin has sent technician after technician. They switched me to a monthly service. No matter what they done, (or lack thereof rather) I STILL HAVE EARWIGS, ANTS AND SPIDERS IN MY HOME AND BEES OUTSIDE. Orkin sucks. I have long since replaced you with a successful and less expensive company. Money back guarantee? My ass. Talk about false advertising. I will be putting this message out for everyone to read. Their call center is incompetent, they have poor communication between corporate and technicians. We are not numbers, we are people, we rely on you. DO YOUR JOBS.