Rooter Town

We had a terrible experience with Rooter Town and would strongly suggest looking elsewhere if you have sewer problems. My husband and I were visiting my in-​laws in Denver over the holidays. The day we were coming into town they had a sewer backup and were able to get an appointment same-​day with Rooter Town to clean/​fix the problem. After an initial cleaning, Rooter Town told my in-​laws that the pipe was temporarily unclogged, but they would have another backup immediately after because of some sunken pipes leading away from the house and out to the city mainline. They recommended replacing the first 10 feet or so of pipe. My in-​laws agreed and Rooter Town dug approximately a 4′ x 15′ trench near the house and put in new pipes near the house. This was at a cost of over $ 5,000 beyond the cleaning.
Once the work was «done» on the trench and replacement pipe, the employee from Rooter Town ran a camera down the pipes to do a final inspection. As he looked at all of the remaining pipes running to the street, suddenly he felt that it was WAY too risky to leave the existing pipe in place because of «more low points in the pipe that would cause more backups and likely break sometime in the near future». At this point their firm recommend was to replace the entire line out to the street. At first, this was at an additional cost of something like $ 8,000 dollars because they would also have to tear up and replace part of the driveway. After we balked at that price, they offered to do it for slightly less to go «most of the way». They tried to pressure us into doing it the next day because they had too much work during the holidays and that we should do it while they had the existing open trench because we would just incur all of the initial costs for that again in the case of a breakage later on.
At this point, we wanted a second opinion and we contacted an independent inspection company called Mainline (see separate review on their page). The short version of the story is that Mainline did not agree with any of the concerns that Rooter Town had. Since the initial replacement of the first 10′ of pipe had already been done, the new inspector could not tell if it was even necessary to begin with. He said it is perfectly likely that it was, but that the price they had quoted us was very high compared to other companies he knew of either way. He did not recommend doing any of the remaining work Rooter Town suggested and was not concerned about the condition of our existing pipe. Beyond that, he showed us that they had not leveled the new section of pipe correctly when they put it in, so it was already pooling water just a day after installation. We were able to get Rooter Town to level the pipe and did not do any of the remaining suggested work. I feel like we really dodged a bullet in getting the second opinion. Do not work with Rooter Town.

We had a blockage in our kitchen line. We called Rooter Town who cleared the line as well as did their standard up sell (initially $ 400 for a jet blast, but when I declined it magically became a $ 200 «deal»). Anyway, the guy said we should be set for years… however… by «years» he meant 3 months. Called them back up, turns out they only cover for a 60 day warranty. For hundreds of dollars I got shotty work which allowed the problem to reoccur in a matter of months. It goes without saying this is a horrible business and I will happily add my two cents in a review to discourage others from making the same decision as we did. We called another company for the second go around and were MUCH happier with the results.

I called on Sat they did a great job they where on time. The fee was just as they said on the phone $ 95 in my drain was unplugged within a half an hour.

Unilocal decided to remove my review (twice now) due to lack of detail. Well here is my or iginal review with more elaboration.
I really don’t know why you require more «detail» if you have any questions regarding my «lack of detail» feel free to ask. I have seen other reviews with less detail that don’t get deleted by Unilocal.
My experience was bad and I wanted to express that so that any future people looking for a plumber can take my review into consideration. I don’t recommend them due to lack of professionalism. Along with my detailed experience below, how much detail do you require???
«The company has a bad apple, and that person came to my house. He over quoted the job so he wouldnt have to do it. (had 3 other estimates after his visit)
This is not my only complaint regarding my experience, I just wanted to post „something“ to give potential customers some sort of heads up prior to calling them.
As far as im concerned, whoever comes to your house, representing a company that he or she works for, take your job seriously. I wouldnt recommend this company to anyone.» I posted this review so that others have a warning. Who would want a plumber come to do the job no matter his personal feelings about the job.
My experience with the individual who came to my house expressed in detail how it would not be worth my time having him do the job. My many years experience in customer service as well as his attitude told me he didn’t want to do the job so he over quoted me. How do I know this? Because I called 3 other places that offered to do it for half, or less than half the price.

I wish I had read the reviews before calling Rooter Town to work on my sewer line. I got a letter from the city about possible root growth, so I called them based on a Google search. The guy came out to snake the line, but insisted on scoping it for $ 450 or I might face tens of thousands of dollars in repair cost. After I refused, he lower the price to $ 200 and eventually asked what it would take for them to scope the line that day. Feeling scammed by what seemed like used car salesman tactics, I cut the loss and sent the guy on his way after charging me $ 250 for essentially doing nothing.
Fast forward 6 months when my sewer line actually backed up – I called Planet Plumbing and they were confident about being able to snake it on the phone. Everything was fixed with an hour. The guy said there was no root growth in the line and there was nothing to worry about. He didn’t even try to up-​sell me on anything.

I recently had a bad drain come up while dealing with a kid in the hospital very bad timing. Last think I needed was a backed up basement. They came out on a Sunday and took care so I could get back to the hospital and family. And only charged the 95 $ fee! Thanks

Horrible service. Came to put on my bathtub spout. I wanted to make sure i was doing it correctly so theres no water leak behind the wall. He slipped the spout on with my hair conditioner instead of an actual lubricant!! The spout was a slip fit model that i bought. No caulking needed. Well when he put it on, the spout wasnt stable. It could turn 360 degrees!!! He told me to just be careful. Wow! Then he caulked it which isnt needed with a slip fit model. So im sure in 2 days the caulking will come off. The faucet naturally has a little give to it. Caulking shouldnt be used!!! R u kidding me? And i wasnt told theres a minimum $ 95 charge. I told him that i had a $ 55 off coupon. He said «thats with the coupon». Umm… he didnt even know i had the coupon before he quoted me. Such a rip off. What happened to the free quote beforehand??. I wasnt about to pay for someone to slip a faucet on, caulk something that shouldnt be just cuz he couldnt stabilize it, leave with my faucet turning 360 degrees and then not know what the hell he was doing. Then he said he drove a long way. Its not my fault your job before me was far away. I also waited 2hrs for him. Will NEVER use this company again!!! Rip off. Stupid staff.
UPDATE– its 2 days later and you guessed it! Caulking came apart. And now it leaks against the wall. Called the manager and complained. He said he would refund me my $. Ill wait and see…

***Update the following morning after most recent update***
In fairness, the refund just went through. Also in fairness to other potential customers, I am leaving all as is. This should have never come to this and should never happen to another Denver resident.
***Update over TWO WEEKS LATER***
First, nobody from this company will speak to me over the phone. I give my name and number and they repeatedly call my wife at a different number. They’ve STILL not processed the refund promised over two weeks ago. My wife was told yesterday it went through that day, give it 24 hours. Don’t know why… no other company seems to operate in that fashion, but… ok. Thirty-​six hours later? Nothing. Now new people are giving her the run around. ANOTHER 24 hours. Uh huh… I don’t think so. This company had no problem trying to fraudulently run my card without my permission and then taking funds the next day. They can’t even be bothered to PROCESS a refund for over two weeks and I have to call to be avoided to initiate this laughable procedure?
Look, I’m all for going with a locally owned business. I tried to. I’m getting jerked around by people in my own hood worse than any other establishment I’ve ever used or frequented previously. Oh, and we bank at Wells Fargo: they show refunds immediately, if only to show the funds as ‘pending’…but they show. Still nothing but run around. A manager who has done nothing but promise insinuated that they are the innocent victim here; just a hard working mom and pop who barely squeak by because they live and die by referrals. The point to note is that Unilocal!works… they want this removed. I would have gladly either removed or updated in the affirmative if they had just followed through with the one thing they said they were going to do. They can’t be bothered… neither can I.
That said, the Better Business Bureau is getting a call and a written notice outlining this joke of a company. To follow: all of the Denver ‘Best Of’s’, and ‘Top Whatever’s’…all will hear about the local business that goes out of their way to step on the local client.
At least they are in the right business. Another company that treated us VERY well, Garvin’s.is also local. They deserve the business. They CLEAR problems. Rooter Town is in the business, seemingly, of wallowing in their own filth while not clearing anything they say they can.
Shame on you, Rooter Town.

If i could write a review with zero stars i would but because of the way Unilocal works i will be forced to give them 1 star. I talked with a manager and someone who i guess was the GM. I called for service because of a coupon on their webpage but they said this coupon was not for me and that i needed to pay a different price. There were no limitations on the coupon and was greatly disrespected over the phone by the GM. Please read the other reviews and CALL ANYONE ELSE!!! These people dont understand customer service…
Coupon was $ 55 off any «plumbing service… even routine maintenance» and somehow this did not apply to drain cleaning which how could that not be considered «routine maintenance»
The GM told me they were BBB accredited and he will stand by his words and refuse me service… please go to the link below to see that they ARE NOT ACCREDITED

Had worked with several guys before to fix pipes and clogged sink. And this guys are just on the average kind of company that could do the job.
When we hired them to fix the clogged sink, it took them a lot of time to fix it. I never imagined them to be this slow when it comes to fixing clogged sinks. They also have this dirty working attitude which is really not good.
The quote was on the average charge but because of the performance they showed, I guess they should have lowered the charges even more plus the wet dirt they left on the floor after doing their job. That’s not really a good thing specially if its a first time customer.

The plumbing at my business backed up during business hours. Rooter Town came out and told me that they needed to dig a giant hole in my parking lot to access the problem and that it would cost $ 5200. Otherwise, they said the toilets would start overflowing. I agreed. They spent the day digging about a 6foot x 3foot hole in the parking lot… then told me that they still hadn’t gotten to the problem, and that they would need to dig up another 15 – 20 feet of the parking lot because there was something wrong with the pipe. They said that would cost another $ 11,000. At this point I got nervous and decided that I needed a second opinion. As soon as I told them I needed a second opinion, the price dropped $ 3,000. The guy made me feel bad because the guys were on the way over.
I called Don with PHI plumbing (awesome, by the way). He unclogged the line in about 15 minutes and the camera showed nothing wrong with the pipes.
This left me wondering if I really needed the first $ 5200 hole in the first place. Thank goodness I called for a second opinion before allowing them to continue with the next $ 11,000 hole! Do not trust these guys.

I called Rooter Town Monday afternoon with an over-​flowing washing machine that was flooding my basement. They told me the soonest they could be out was the following day, and I agreed to a 3pm– 5pm arrival time.
At 4pm I received a phone call from Rachel telling me that they were very busy, and would not be able to make it. No apology, just that they would «be there tomorrow».
When I told her no, that it was impossible for me to take more time off of work (since I’d already taken the afternoon off to make the appointment) and I couldn’t let water leak for another 24 hours, she huffed put me on hold. When she came back on the line, she told me told me that she guessed they would be out to me today but it would be «several hours». When I asked what several hours means realistically, she got extremely flippant and said that she had no idea, could not possibly give me anything resembling an ETA but that she’d call when they knew. Great.
No one ever called to update me. The next call I received from them was 3 hours later to tell me someone was 10 minutes away, but by that time I’d already had another plumber come out and fix the issue.
Had they told me that it was going to be 7 I would have been a little disappointed, but I understand things happen and I would have waited. If I had received an apology or any indication that they cared in the slightest I would have waited. Unfortunately, this company doesn’t believe in communication, nor do they take responsibility for over-​scheduling.

They were two hours later from their initial 2 hr window given.
They promised a flat rate of $ 95 snake drain cleaning.
Within the first 5 minutes I was informed it would be an additional cost of $ 145.
An hour later it was only «temporarily «fixed and it was highly suggested we get a camera scope to get a better look to insure it was not a bigger issue and that they could do it for 200 $ from 275 $$ if I booked an apt right then… Wouldn’t you know as soon as my husband was on the phone with him the deal sweetened to 200 $ from $ 300. Then when we still refused he offers it at 150 $. They have terrible customer service and made me feel very uncomfortable and not confident in their time spent. Scam artists

I had a very bad feeling after calling in the «other» rooter company. They came for 20 minutes and left me with a $ 5000.00 estimate, claiming that ten feet of drain needed to be replaced! My husband and I waited in the house while Rooter Town went to work, dreading our fate and fearing the worst. 15 minutes later the technician, JR, came back triumphant over my supposedly ruined drain! Superman to the rescue! Call Rooter Town and nobody else because you can absolutely rest assured that you are dealing with the good guy in town! I have a huge plumbing project coming up and I will use Rooter Town for this massive project.

Have an issue with leaking toilet, but leak was unidentified. The upside is, they inspect the issue for free. The down side is, they won’t give you any idea about what something will cost, even if you ask about something specific. I was quoted to have the flange replaced for $ 500. I opted not as the leak was not even identified. I believe the tech did a good job bandaiding the problem and was very social, however, he wouldn’t stand behind his work and was not able to identify the leak. $ 200 later and issue left unresolved.

Had a $ 50 Off coupon (magnet) from Rooter Town. Decided to use them for an annual sewer line cleaning. Coupon states, «$ 50 off plumbing service». There is no expiration or other language.
Rooter Town employee told me it doesn’t apply. I said it seemed like this was a «plumbing service». Employee once again reiterated that it doesn’t apply to «this kind» of service.
Employee was polite and clearly wished it did apply.
I won’t recommend or ever use Rooter Town again. I don’t appreciate dishonest/​misleading advertising.

Friendly, efficient, and courteous.
When the toilet in my child care classroom was plugged, I really appreciated the quick, efficient service that Ben provided. He was friendly and courteous. He arrived in less than a half an hour and resolved the problem within minutes. Excellent!

Prompt and courteous, but didn’t appreciate the hard sell for $ 375 in extra services. The young man who came out this morning was friendly enough while he worked on the clogged kitchen drain. That said — when he was dine he told me that he’d done the best he could «for now,» and that I would need $ 375 of pipe blasting to take care of the issue. When I told him that I’d think about it and talk to my boyfriend, he wanted me to call him at work right then. I told him that I wouldn’t and then he proceeded to try and sell me some sort of preventative drain liquid. Ugh. Mission accomplished, but at a price…

This is a super sketchy company. They came to my house and just the rotor rooter was double what anyone else charges. Then, if you want/​need a video scope, they have to call in a supervisor and it’s $ 250. Almost always there is a blockage that video is required, usually nothing, but they can’t see without the video. Many companies charge $ 99 for the rotor rooter WITH video. In addition, Rooter Town doesn’t provide a DVD so if you need estimates on work you have to go to another company to get a new scope with DVD to provide for bids. I was also told by a realtor friend that it’s super sketchy for a company to do the rotor rooter and diagnose damage AND provide bids to fix. The supervisor who did the video scope was supposed to follow up with us a couple days later, he never called.
I called the company to talk to them about how frustrated I was and they insured me this was a family owned company and they would look into my issues and call me back to find a solution. Nobody has called.
Now I have to pay someone $ 99 to do what they should have provided for the $ 440 I paid them! RIP OFF!

Just had the nicest plumbers over to diagnose and clean my sewer pipe in our old Denver home. They were surprisingly young but very knowledgeable and courteous.
Kyle, the main guy was tutoring a trainee and was very patient and polite to him as well. I have a bigger problem happening with my drain pipes and they helped t-​up the next level of work and handled the situation professionally. He even fixed my squeaky faucet for free.
We’ll definitely call Rooter town and request Kyle again for any plumbing services.