Freedom Carpet Cleaning

These people did a fabulous job in my home! They were prompt, reasonable, kind and thorough. I hope they are still around because they did a great job for me.

I purchased a Boco deal for 3 rooms for $ 59. I have a dog that leaves my carpet looking very dirty. Tony Soto returned my call immediately. He was there right on time. I appreciate that kind of responsiveness. He cleaned my stairs which were filthy and all the walkways. they look fantastic. he didn’t charge me extra which alot of these deals usually do. and he was very fast. he even gave us booties so that our feet wouldn’t get wet. would highly recommend them. It took all day for the carpets to dry. but they look great.
I will certainly use them again.

My husband and I are overall satisfied, but there was definitely some frustration before arriving to that point. I made an appointment and got my house ready for it, but nobody ever arrived. After I left 3 phone messages, and a few hours of waiting, I had to give up and move on with my day. I finally got a call back with the explanation that they simply didn’t have me in the computer, so they didn’t know they were scheduled with me. I had chalked it up to an unfortunate human error, but looking at the other Unilocal reviews, it seems to be a startlingly common issue with this company. My major frustration with our experience is simply communication issues. It seems impossible to talk to someone in person unless you happen to be able to answer the phone when they call you. In the 5 or 6 times I called their only listed number, nobody ever answered.
However, as far as everything else goes, we are happy. The owner Mike showed up to our rescheduled appointment on time, worked efficiently, was friendly, and got our aging, dirty carpets (which have suffered through 4 young children!) nicely cleaned.

As a dog trainer I have tried close to 25 cleaning companies over the years and no one was able to really help… until Freedom Carpet. They are truly amazing and the cleaning works. We recommend them to all our clients! Check them out!

Incompetent and unreliable and lacks integrity.
The first tip off should have been when he missed the first appointment. I got a coupon on Living Social so it was a very cheap — but totally NOT worth it!
On the third try he actually showed up for the first time. Mike Polencia strikes me as a well-​meaning guy and for this reason I tried in every way possible to work with him even when his first «cleaning» left my light colored wool carpet with dark brown blotchy stains that were not there beforehand.
I let him know about the stains a few days after that and when he finally got back to me, he graciously offered to come out and clean it again. After missing another appointment (he blamed his secretary each time) he showed up apologetically and gladly «cleaned» it again.
I noticed that after both cleanings the carpet was wetter than is normally the case with professional carpet cleaners, and that it took an unusually long time to dry: 2 – 3 days. I later found out this is a major factor in causing staining on wool carpet.
Another tip-​off should have been when he told me at the first cleaning «Hmm, this is wool isn’t it? I’ll have to use this bottle here which is higher in acid and meant for wool carpets.»
After the second cleaning left the brown spots even more noticeable, I called an actual experience knowledgeable carpet cleaning professional. I highly recommend John McGlaughlin (
). John came out and needed to use every trick in his book to recover the carpet to the point where the brown stains were barely visible. This took 2 visits at a total cost of $ 170. I also noticed that with actual professional level equipment, the carpet is dry by the next day.
I informed Mike Polencia of this and asked simply that he refund me the cost of fixing his mistake and that I’d be willing to just let it go at that. After several calls, messages to his secretary, and a final emphatic email he replied with one line: «Ill send a check». A month later and another email, I have heard nothing back from him. I told him that by just refunding the cost to me to repair his damage he could avoid me writing a scathing report here, and to Living Social and to the Better Business Bureau. But he was somehow not motivated to even respond.
My only advice is to stay as far as possible from this person. It is not worth it, no matter how cheap. And it saddens me to have to write this review. I gave him every chance to make it right.
Lon

You need know nothing more than this:
1) I scheduled an appointment over email with Mike Polencia, which he confirmed. He never showed up to it. When I called to find out what happened, I left a message. It was never returned.
2) Thinking it was just a fluke, I scheduled another appointment over email with Mike, which he confirmed. He never showed up to it.
This company should be deeply ashamed.

Excellent service. On-​time, polite, thorough and most importantly a clean carpet. They specialize in pet stains too!

Given that we have a huge shedding dog and wool carpet, we have experienced many of the carpet cleaing companies in the area. While most are a good value Freedom takes the value prize by far.
Randy works really hard to get all the spots out and is really great on wool carpets. He always does more than expected and is a great value.
Look for his deals on the Daily Camera BoCoDeals for a really exceptional value.