T-Mobile

Not to be confused with the «third party» T-​Mobile that’s up stairs in the mall (gag). This location is an actual T-​Mobile spot down near the food court! I was a T-​Mobile customer when I got my first cell phone. Went away for some years, then thought I’d give them another try several years ago. WHAT A DIFFERENCE! Their staff (especially Sarah) has always been extremely helpful in making sure I was making the best use of my plan. I love having the most current phone without having to shell out $ 500+, every time the next best thing comes along. But they don’t just sell phones. I’ve bought several electronic items (beats headphones, UE Boom speakers, LG Tones, etc.) that you can get from big retailers. Best part is, if you don’t want to pay it all up front, you can put it into your monthly bill! Knock on wood I’ve never had any billing issues. But I know if I ever did, this spot would help me get it taken care of!
There are plenty of T-​Mobile spots near my house (at least three I can think of within a couple miles of me), but I make the 15 mile trip to make sure I’m taken care of. I take my business where I know I’m appreciated & taken care of. Not just where the best deal may be.

I have been a TMobile customer for 10 years. I bought an Iphone 5s and a couple of days later had to return it because the volume buttons stopped working. Luckily the Apple Store switched it out for me. Months later my power unit failed and the phone won’t power on. I PAY FOR a protection plan that includes free replacement. The catch is, even if they have a phone in the store they won’t give it to you. You have to get one shipped from the warehouse. I was told I’d have my phone today. It didn’t come so I called the store that I bought the phone from and who processed the return and was told they couldn’t tell me anything over the phone. I explained I’m leaving town and I need the phone so something needs to be done ASAP. Jeremy puts me on hold for 10 mins then I got disconnected. I called back and Jordan tells me there is nothing he can do for me and hangs up on me. So I go down there and he looks at the computer and says the phone has not shipped its processing. «What does that mean,» I ask. He walks away from me. So I tell him to call a supervisor immediately and he hands me the phone and tells me to call customer service. They tell me that the phone is out of stock in the warehouse. I spoke to a supervisor who was very nice but he said he can’t force a store to give me a phone and it’s going to be a few weeks before the 5s is available. The kiosk I’m at doesn’t have any loaner phones so I ask the supervisor to call the store upstairs and find out if they have any. I ask Jeremy to tell the supervisor the number. He throws the phone down on the counter and writes it out on a post it note. Even the Tmobile supervisor was shocked at this. Anyway the basic takeaway here is DO NOT PAY FOR A PROTECTION PLAN! If you’re thinking of going with Tmobile, DON’T. I have never been treated so rudely by a company especially one that I’ve been using for 10 years. The supervisor is sending me an LG phone when there were boxes of Iphones at the store. It was nice of the supervisor to send me a phone but now i’m going to have to buy a car charger for my trip, only to get rid of it in a couple of weeks if my 5s ever comes. If I find out I can switch carriers in the mean time I will.

I bought the new iPhone 6 here just before Christmas, and the man who helped me was just not much help at all. My Droid had broken and instead of paying to replace it for the 60^th time I just decided to upgrade, especially with the availability of the payment plan the guy who worked there told me about. Cool, let’s do it. So I pick one (just the basic iPhone 6) and he said «Oh, that one’s out of stock. We only have the 60 something gigs, I’ll go grab it.» And I asked him what the differences were because I’m not savvy. He listed the larger storage space, faster, and a couple hundred dollars more. WHAT. He would have just grabbed it for me didn’t mention anything about price just «I don’t have that one, I’ll get you this one instead». Okay, I work full time but I am nowhere near rolling in it. A couple hundred dollars is a big difference to me. So he said he would have one shipped to me. That’s fine with me, I had an old phone I was using in the meantime. I let him know I was going to be in California for the next week for Christmas, so I should have it shipped there. He goes through the whole process of filling out the shipping form and all of that. Then, I asked when it would arrive and he said «about two weeks». I JUST TOLD YOU I AM ONLY THERE FOR A WEEK. So then I end up having to pay for next day shipping or wait two weeks to get the phone, as he told me it was «probably sold out everywhere» when I asked if they had it at another location. It took literally 45 minutes for him to understand that our billing address is different than the address we are shipping to, and he mixed them up in every possible way you can imagine. When filling out the billing address of the account, the shipping address, and the billing address of my card. Nightmare. Love the iPhone 6, though!

I walked in with my own Android phone, and asked to sign up to $ 50 basic plan (500 Megabyte per month). I have read up the details form tmobile website.
Easy sale right? NO!
The manager said we CANNOT sell any plan to Smartphone users, without adding adding $ 10 extra to a 2GB plan.
He repeatedly confirmed it was a new TMobile corporate policy.
I went home, called 3 other Tmobile stores in town, that was an outright lie.
All were confused, then surprised/​amused when I asked about this.
My friend went to this, same story. But he had been warned.
Too bad this is the store closed to my house, the next one is 30minutes away.
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Consumer beware!
The extra $ 2 dollars these guys made off your sale will cost you $ 10 every month until you realized you have been cheated. This is outright unethical.

This ended up being an expensive purchase for me and the manager had some subordinate talk to me instead of talking to me himself. I went to this location in the mall to purchase a new 3G smartphone. I got home and it kept dropping calls all day, I went back and they switched out the phone for the same one, I went home and the same thing happened –I immediately returned to exchange, then they switched out the sim card. I then went to work and the same thing started happening «Call failed» right in the middle of my conversation with my client. I returned to the location for help, the phone was switched out again. I went home and CALL FAILED once agian! Then by this time I had days left to return it from the original purchase date (14 days to return for refund but I needed THAT phone for work) I called customer service and they mentioned a software issue that the phone was known for and that it would be a few weeks before the software update was available. Until then I couldn’t use the Wi-​Fi or 3G on the device. I waited the few weeks which turned into a few months and NOTHING. No update. Not only could I not take calls on the 3G network, I also couldn’t even use it with my wi-​fi! I was out 450 dollars. I called the store today and asked if they would set me up with a completely different phone (the HD2 which I was willing to pay for) and since there was a waiting list, a salesmen that i spoke to (whom was new) had suggested the possibility of bumping me up the line since i’ve had so much trouble. He said he would speak the manager and would get back to me. When he returned my phone call he said «The manager said no, but I can put you on the waiting list… there are 30 people ahead of you. We are receiving 3 – 5 HD2s a week.» Another 7 weeks and $ 650 before my money bought me what I wanted? I don’t think so!
GLENN (Manager) doesn’t know what loyalty and retention means. If his store sells this phone, they should stand by it. If it ultimately didn’t work for me for WHATEVER reason as long as it wasn’t MY fault, they should have offered to take the phone back after the return period or provide me with what I ultimately wanted.
I solved this problem ultimately and I had to call a lot of people and spend more money to get it done. The only reason why I went back go Glenn’s store was because since I bought it there, customer care was only able to do so much for me. I was at Glenn’s mercy, basically. I never spoke to him ONCE in this whole ordeal, he had his sales associates talk to me.
Oh, I might add, the software update hasn’t come out for the Blackberry Bold 9700 and his store still sells it. The information on the phone says it offers Wi-​Fi calling and 3G service, yet it doesn’t.
I would say be careful purchasing from this retailer but I personally wont be returning at ALL. If you like spending $ 650 on faulty products and dealing with this sort of aggravation, this store is for YOU!