Car A.R.T.

I bought a LivingSocial deal for a remote starter which includes parts and installation. There was fine print that says additional charges may apply, which means almost 100% guarantee that you will pay more than the deal price. It asks that you call to verify. I called Car ART to make an appointment. The guy did not mention additional fees even though I told him the year, make and model.
I brought the car in and told him that I’ll be waiting for it. I was told that it will be a entire day wait, which is 8 hours. But when we spoke on the phone I was told a 3 hour wait. So there was some discrepancy already. There was no mention of additional fees. Ok, I dropped it off and went to Dunkin Donuts where there is free wifi. There is also a Target and Deptford Mall ¼ mile away.
When I returned the car was just about ready. They rearranged the jobs so that I can get out sooner, which was nice of them to correct their scheduling mistake. Then, I was told that there is an additional fee of over $ 100 because I needed a transponder due to these new fangle car keys that have security built in. This is the 100% guarantee in the LivingSocial fine print I mentioned. It would’ve been more honest if they were upfront about that when I called.
So the caveat is that a great deal soon became a good deal. I took away 1 star because of this. These guys seem earnest and appeared apologetic for the non-​communication, and scheduling mix-​up. I felt the service, customer interaction and total package price was fair. It is very hard to build good reputation, but very easy to lose it. I hope that this was just an honest mistake and not an underhanded way to dupe the customer.
Additional comments:
The waiting area is clean but small, only enough for 3 people. It has a nice comfortable sofa facing a flat screen tv.
The garage is difficult to find since it cannot be seen from the road. It is behind Jerry’s Carpets.