Courtyard by Marriott Chicago O’Hare

This hotel is next to the highway so the trucks are really loud. The rugs are old and the room smelled kinda funny. Otherwise it was fine, and price was affordable.

This kind of experience should be published world over.
Reason:
This way you all can see how many times different kinds of reservations were made for this trip.
This is real scenario for verification/​validation on all these confirmation numbers
A. We had reached out to President’s office and still some of things can be done or overwritten by the hotel only.
B. This kind of circumstances does not happen often or at least I did not experience in this 19 Years in US… I became a Marriott Member in 1999 and till now this was the first time this kind of scenario.
C. Such wonderful experience, should not go unnoticed, WE need to spread across the world… how they operate and help out a Total Stranger)))) this is true Customer Services.
Any one goes Under Cover Boss, or 60 Minutes goes underground or ²⁰⁄₂₀ goes underground… you can see these with their own eyes for these people who excel in their work. Rather if God or Angel goes they can see it directly… the good karma/​truth
Exact Scenario: In Detail to make things really clear/​Understand –this way people are aware– how people have gone way beyond on their customer services with so many different variations or with so many changes/​frequently and what not…/highly Fluid situation since we do not have a definite day and time was not determined. It was so tough…
I had to move to Chicago, Illinois for work beginning September 28 2015 — Monday to be there at 09:00 AM Central time… I had to report to Down Town Chicago… in La Salle Street (zip code 60 603‑1090)…
President’s office went out of the way to review and found this place… her name will be recognized in the Mr. Marriott’s office. Outstanding person is Ms. Debra Camperud. She has to take her time to search for good rate, find where the blue lines and what not…
Initially we had booked only for 2 days — this was the first time. .Again had to cancel and call the hotel direct… since I got a message from Condo Owners Association management that they cannot accommodate in a short notice. It is a high rise bldg… They need References. I have never heard of references even though I did stay in Charleston, SC, Piqua, Ohio (All rental places only) — none of them asked all these and you have to wait for 7 – 10 days at least. Above you Pay 100 dollar for rush fee… still nothing can happen. Weekends come –that does not count for them as 7 to 10 days. Only business days only.
So, I had to call the hotel Courtyard Chicago O Hare airport, since Marriott or any one cannot overwrite.
First person was Mrs. Elsa who was super quick, super understanding of things and she said she can manage to help me out even though she was not a manager or supervisor… She has the most positive great attitude. She was leaving from work-​still she wanted to travel extra mile. Amazing. So I got it for 10 days for a long term good rate it is hard to put the exact number here due to security, policy, Organizational things. We have to see.
We need people like her– who can understand Asian Indian Accent, this way you don’t have to repeat many times.
2. Ms. Shandra Slaughter — who wants to travel above and extra mile. She really cares for customers. She wants only the truth to be mentioned– Very honest, ethical and integrity. This means a lot to me… She did not take offensive even if you talk tough or hard to her. I was so shocked. She was the most helpful in the entire Marriott Courtyard, Chicago O Hare. Amazing.
How she did help?
What and why do I say that?
Here is the exact substantiate.
a. She went ahead and made two reservations incase if I have to stay Long term or the one booked by Deb. She made two different reservations. (September 24 2015 — Thursday)
b. She was kind enough to give me time… whereas if we go through normal policies we can be charged or fined or take 1 day or 2 days fee. Those are pretty like normal policies and process-​she is prepared to one time only — very nice of her… But Anyhow I am yet to check my Bank or credit card– will do later I do not want to forget since this is long due –going to be a week if this Saturday comes…
c. The next day September 25’2015 –Friday came and I got a message from Condo Management Owners association they cannot treat or put me easily or immediately… so they said, they cannot do at all. So I had to look for Keep the long term stay and take the entire full Nonrefundable immediately. She went ahead and did authorize (Actually Elsa also did on Friday — September 25’2015
d. Again on Friday evening –same day I had to call and requested if I can cancel to only two days or 1 day only…
e. Wow how many times changes within 24 – 48 hours so tough… She said she was kind enough to refund and put back –this is Amazing– normally no one would do this so fast, so quick, so much understanding in the real life scenario.
f. Shandra Slaughter did not show their face, nor attitude nor any kind of reluctance. She could do all through one si

Great event planning team! I plan events for my company and have to get meeting and sleeping rooms. The event team at the Courtyard Marriott O’Hare made it easy. From frequent changes to extra requests, they pulled it off without a hitch. I recommend them for location, ease of booking, great service and a good price.

We used this hotel for our wedding room block and were overall very happy with the service we received. There were a few issues we ran into but they were resolved rather quickly, which made it an enjoyable experience.
My friends have stayed at Courtyard for conventions before and a few other friends recommended it, so it was high on my list of potential places to stay. It doesn’t hurt that it’s one of the cheaper hotels in the area and, at the time, offered free parking for guests. The employees were able to work with us to secure rooms at a good rate and we didn’t need a crazy amount of guests to get our King Suite comped. We had to have 10 rooms booked for everyone to get the lower rate (extended Friday through Sunday) and most other places wanted 15 or more.
We had a few minor setbacks but they were remedied within 24 hours. Most of it had to do with the booking website and Courtyard corporate’s customer service. For example, I had estimated we’d need a certain number of King Suites or Queen/​Queen rooms, so when that number had been met the website wasn’t allowing guests to book additional rooms even though the hotel could accommodate it. The customer service hotline also had issues locating the correct Marriott hotel. We started working directly with this hotel via email and over their direct phone and they were able to figure things out for us.
I was most impressed with their willingness to honor special requests. They were able to set us up in a suite with a balcony on the highest floor. All our guests were kept close and we were put in a room that connected to another, which made it very convenient for coordinating on the day of the wedding. They were also able to set my mom up in a handicapped accessible room with her service dog and made sure to keep out all scented toiletries as I had asked. They even went as far as to do their best to not book that particular room out a few days in advance so when it was last cleaned there was time for it to air out a bit. This meant the world to us as my mother’s asthma is triggered by allergies and she’s allergic to just about all scented/​perfumed/​fragranced items, including cleaning supplies.
Though it’s nestled between the expressway, a major road, another hotel and the casino, it stays pretty quiet. There are lots of things to do in the area, but you’ll also find that you can have a good amount of fun if you opt to stay indoors. Check out their pool, 24-​hour gym or the bistro!

We spent a weekend in Illinois for shopping and pleasure. I was able to book a room at the last minute at the courtyard. I have been traveling for over twenty years and I can honestly say my check in at the courtyard was the fastest, easiest and most pleasant I have ever experienced. Don’t you hate when you have to wait a half hour to check in!
The room was VERY clean. This is huge to me. So many places just have the illusion of clean, but this place was spotless! The little snack bar was nice and sufficient for our stay. The hotel pool was small, but again, it was clean and well stocked with towels. Free wi-​fi, hello!!!
The one area that could use improvement is parking. This place was packed, and it took some time to find parking. Other than that I would recommend this place.

I love Marriotts for their top-​of-​the-​line customer service, and this Courtyard near O’hare is no exception. The staff was so friendly and thoughtful, and the airport shuttle will also take you to several nearby restaurants if you’re w/​o a car. Also the lobby is great for relaxing and/​or getting work done w plenty of couches and computers. It’s even a pretty short, easy drive to dowtown Chicago if you have a car. I would definitely stay there again next time I’m in the area.

Bill the shuttle driver got the visit started off right — he was already waiting at the terminal when I showed up and was super friendly and chatty. Check in was friendly and easy, and my upgraded-​for-​Gold room had plenty of room and plenty of counter space in the bathroom. Easy back-​and-​forth to the airport, and good bistro /​bar. It’s a perfectly A-​OK airport hotel.

Great location right off of River Road next to the casino and just a stone’s throw from O’Hare. Marriott always has nicely-​maintained properties and this Courtyard was no exception.
Upon arrival, we encountered our first problem – there was no place to park! They had completely run out of parking spots, so the concierge said to just park by the curb near the taxi loading zone. Seemed sketchy, but we weren’t ticketed or towed, so whatever. I would venture a guess that they were booked solid for the night. When we found out that my parents had forgotten to leave us our room key, the front desk was – after a brief phonecall with the old man – accommodating in helping us. The lobby was very modern and clean.
The room was satisfactory, aside from the 2^nd set of blinds (the opaque ones) not closing all the way. They weren’t stuck, they were just built like that. I felt that was a bit of a privacy concern; if someone REALLY wanted to, they could peer into the room from the inner courtyard and there wasn’t much we could do about it. Comfy beds provided a great night’s sleep.
They had a little café selling pastries, coffee, and wake-​up wraps for a price, but I don’t think there was a hot complimentary breakfast of any sort. While this hotel is far from the worst I’ve stayed at, I wouldn’t willingly return. Since so many places offer a hot breakfast and blinds that close 100%, I’ve no need to come back here.

Awesome hotel!
Great front desk staff. Exceptionally nice shuttle staff. Took us to and from transit station AND helped us determine what stop would work best for us!
Room was large with mini fridge.
Very very clean. We also noticed that it was very quiet for being so closed to the airport! We never heard a plane all night.

We did the Mudderella in Chicago this weekend. We came to the hotel after the race with super muddy shoes from the race. We asked the hotel staff if we could clean off our shoes with a hose outside. The staff took our shoes and cleaned off ALL the mud in the laundry room. Wouldn’t take any money from us. They just said write a review… so here it is! Great place to stay!

This hotel was provided to me as I was stuck in Chicago due to United’s Maintenance issues with their plane. Transport was easy (once I found it at O’Hare) to the hotel (and complimentary to boot). The lobby was fresh and modern, with a dining area inside and a small market. I liked the little check-​in stands, instead of a large counter.
The rest of the hotel was way dated. I mean, 80s and 90s style. The room was a standard 2 bed room, with sink outside of the main bathroom. The lighting also made it darker than it was. But the TV was nice and modern, and there was a little fridge inside as well.
Since I was stuck, the front desk did provide me with some basic but necessary toiletries. They were a god send. And the shuttle starts at 4 am, so I got to the airport for my flight without any problem. The shuttle was quite comfy too. Overall, if you get stuck through United, ask to be put up here.

Clean hotel, friendly staff, noisy rooms. Hotel should invest in some earplugs.

As is pretty standard for Marriott hotel’s this property is well kept, clean and has friendly staff. The shuttle to/​from the airport (or within 5 miles) is great and everyone is super hospitable. While I didn’t spend a ton of time in the hotel, the rooms we nice and comfortable.
I did have a problem on the first night — I was in a room on the 2^nd floor near the highway and it was just super loud. I didn’t want to move at 4am, so I called down to the front desk the next morning to see if there was a room I could move to. The front desk agent was understanding and accommodating. They moved me to the 5^th floor away from the highway and I didn’t have any more noise problems.
While they don’t include breakfast, they do have free WiFi which is always good. Great hotel if you’re needing to stay near the airport.

A-​ok about sums up this location — it’s an older property located near the Allstate Arena and O’Hare, so you know the rooms get a good amount of churn.
Rooms — recently refreshed, but very small for a suburban location. «Old school» layout with the sink outside the bathroom. Decent hairdryer and good lighting in the vanity area.
Amenities — there is an on-​site restaurant that serves dinner and breakfast, as well as a small 24-​hour pantry. Free airport shuttle every half hour.
Location — depends. If you want to be near the airport, or arena, it’s great. It’s not really close to much else other than the casino next door. No real restaurants within walking distance either, so you’ll need a car.
Sleep Quality: pretty good with caveats. I couldn’t hear my neighbors and the air-​con was reasonably quiet. The hotel is located on I294 and close to O’Hare so you WILL hear road/​plane noise. Bring earplugs.
Staff — depends. The guy who checked me in? Great — super friendly. The check out guy + shuttle driver? Not so much. I guess they don’t put the A-​Team on at 4am.
Overall — it’s a «good enough» Courtyard.

Nice hotel. No free breakfast but you can purchase it on site. If your room is in the back, just be aware that there is a major freeway outside your sliding glass door. It was just «white noise» to me but it may bother others. Free shuttle to O’Hare was great. I would definitely stay here again if my company pays for it. Otherwise I try to stay somewhere the breakfast is free.

I visited Chicago for the first time with my brother for four days. Due to the high prices of downtown hotels and the high parking rates that accompany them, we stayed at this location. This Marriott is very close to the highway and is only about 15 – 20 minutes to downtown. There is also a Casino next door for entertainment with a nightclub that played pretty good music when we stopped by. The staff was very helpful and nice during our entire stay and the rooms were cleaned daily to perfection. Also since it was probably the only place you didn’t have to pay for parking, I would definitely stay there again!

My only complaint would be that the shuttle only runs every 30 minutes. Each time we tried to take it, we were never there at the right time.
The rooms were very nice, clean and spacious.
The front desk staff was super helpful, giving us a goodie bag for being the «guest of the day» and even loaning me a cell phone charger.
This hotel helped me to believe that booking with Priceline does not mean that you are destined to sleep in a smoking room in the basement, as they asked me which floor we wanted to be on, and honored my request for a king bed, and we had a room with a balcony which was nice. We were able to book the room on Priceline for $ 69/​night. It fit our needs nicely because we had an early flight in the morning, not much around the area, so not sure it would be worthwhile staying there while visiting Chicago.

This Courtyard Marriott has the Bistro Café that serves Starbucks coffee. They have the best burger and fries platter. The burger is one of the best I’ve ever had. It’s juicy, tender and comes with a Bistro Sauce that really complements the burger. It’s just the right size for me which means it might not satisfy some people. The generous portion of fries are very crispy, have a nice flavor and are not greasy. The platter comes with cole slaw and even that’s really good. The hotel is clean and the staff are really nice. They were able to grant my room request because the room I prefer has a great shower head! Try not to get a room at the end facing the highway be because its really noisy.

Friendly staff, clean rooms, convenient lobby restaurant

While they have an airport shuttle, this Courtyard really isn’t that close to the airport. If you have to spend more than 10 minutes in the shuttle (more like 20), I think you should lose any «airport» qualification. Which isn’t to say that it’s far enough away to be quiet. I could occasionally still hear planes taking off or landing and sometimes the hum of trucks from nearby I-​294.
Nice lobby with a restaurant, but there are places nearby that will deliver if you prefer. I didn’t notice anything close enough for walking, other than the restaurant in the hotel next door.
The «Market» in the lobby has sodas, beer, wine, sandwiches and some other stuff if you just want to take it back to your room.
The room was pretty good, with a comfortable bed, clean working desk with a large flat-​screen TV and a sofa for watching. Internet is free. My room on the 5^th floor also had a small balcony, which was nice even if it didn’t have much of a view.